Can someone at Z1 get back to me about my order?

f1mclarenagr · 04-30-2014, 08:32 PM

Hey there Z1,

I am a little disappointed in the response time for an inquiry about a faulty oil cooler line I am needing replacement. I have contacted Z1 by both phone and email multiple times over the last 11 days without response to any. I finally ended up PMing Jon two days ago, but after he requested what was up haven't heard anything back. I contacted the returns, info, and parts department without reply to any. I didn't want to post here but I would like to get a response. It's okay if you're busy and I understand but a response back would be nice so we can fix this.

Order #376190

Thanks Z1

John@Z1 · 05-02-2014, 10:28 AM

I apologize, I've been on the dyno a good bit lately. I will give you a call today.

Jon

Dustin@Z1 · 05-02-2014, 04:39 PM

Both Jon and I have called and left Voicemails on your phone. Please give us a call at your earliest convenience.

f1mclarenagr · 05-03-2014, 10:58 AM

Quote:

Originally Posted by Dustin@Z1

Both Jon and I have called and left Voicemails on your phone. Please give us a call at your earliest convenience.

Thanks guys for getting back to me! I called Jon back and got it resolved last night.

H2O_Doc · 05-03-2014, 11:23 AM

Since the opportunity presents itself, I have to say Z1 has been extraordinarily helpful and responsive to me and that is why they are now my go-to shop. Rod was super patient with me; I had lots of questions and my knowledge is pretty limited apart from fish-n-****, so I kept him busy.

No doubt the original poster had concern for a delay, but I suspect it was atypical.

Now if I could just get someone to install my parts for me (and bring me a beer and barbecue while you're at it).

Dustin@Z1 · 05-03-2014, 03:26 PM

Quote:

Originally Posted by H2O_Doc

Since the opportunity presents itself, I have to say Z1 has been extraordinarily helpful and responsive to me and that is why they are now my go-to shop. Rod was super patient with me; I had lots of questions and my knowledge is pretty limited apart from fish-n-****, so I kept him busy.

No doubt the original poster had concern for a delay, but I suspect it was atypical.

Now if I could just get someone to install my parts for me (and bring me a beer and barbecue while you're at it).

Come down to ZDayZ and we will see what we can do! Mod day, a few beers and BBQ.... I am in.

04-30-2014, 08:32 PM	#1 (permalink)
f1mclarenagr Base Member Join Date: May 2012 Location: Milwaukee Wi Posts: 39 Drives: '12 370Z Sport Blk 6 Rep Power: 13	Can someone at Z1 get back to me about my order? Hey there Z1, I am a little disappointed in the response time for an inquiry about a faulty oil cooler line I am needing replacement. I have contacted Z1 by both phone and email multiple times over the last 11 days without response to any. I finally ended up PMing Jon two days ago, but after he requested what was up haven't heard anything back. I contacted the returns, info, and parts department without reply to any. I didn't want to post here but I would like to get a response. It's okay if you're busy and I understand but a response back would be nice so we can fix this. Order #376190 Thanks Z1

05-02-2014, 10:28 AM	#2 (permalink)
John@Z1 The370Z.com Sponsor Join Date: Nov 2008 Location: GA Posts: 1,589 Drives: Turbos Rep Power: 20	I apologize, I've been on the dyno a good bit lately. I will give you a call today. Jon Shadezz likes this. __________________ Z1 Motorsports will beat any advertised price on Nissan OEM Parts! 770-838-7777 ext 311 AIM: JohnatZ1 email: John@Z1motorsports.com

05-03-2014, 11:23 AM	#5 (permalink)
H2O_Doc A True Z Fanatic Join Date: Apr 2013 Location: Northern VA Posts: 1,083 Drives: '14 370Z, '12 4Runr Rep Power: 14	Since the opportunity presents itself, I have to say Z1 has been extraordinarily helpful and responsive to me and that is why they are now my go-to shop. Rod was super patient with me; I had lots of questions and my knowledge is pretty limited apart from fish-n-****, so I kept him busy. No doubt the original poster had concern for a delay, but I suspect it was atypical. Now if I could just get someone to install my parts for me (and bring me a beer and barbecue while you're at it). Dustin@Z1 likes this.

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05-02-2014, 04:39 PM	#3 (permalink)
Dustin@Z1 The370Z.com Sponsor Join Date: Jun 2009 Location: NLA Posts: 1,313 Drives: NLA Rep Power: 18	Both Jon and I have called and left Voicemails on your phone. Please give us a call at your earliest convenience.