UPREV ISSUES. JUNK. Buyers beware

gizmo_nismo · 05-11-2018, 03:53 PM

Ordered uprev for my 2016 Nissan 370Z Nismo. After receiving my order I plug it into my laptop and will not work. Tried a second laptop and same thing. Problem with drivers. Got drivers from uprev and they will not update. Called tech support and they told me it must be a bad cable and they will send me a new one. Had to pay import charges on the second cable. Same issue with second cable. Sent 6 emails to uprev with not one answered. Called tech support and they are now telling me their cables are not compatable with usb 3.0. The offered to send a new cable. Tried everything they reccomended and im still in the hole over $900 US. Very dissapointed in this company. Never bought such a poor over priced product before. Buyers beware.

DrBacon · 05-11-2018, 05:01 PM

I'm going to be honest with you man, it sounds like the problem is on your end.

Are you certain you installed the software? (https://uprev.com/updates/UpRev%20Installer.exe)

gizmo_nismo · 05-11-2018, 05:55 PM

Of course. Software. Ran the update and used drivers from uprev. Tech support had no fix

Jinxx · 05-11-2018, 09:54 PM

No issues with my uprev on my 2015 or 2017 nismo ....plugged in and connected out the box

ByThaBay · 05-11-2018, 11:38 PM

Might as well upgrade to ecutek - great customer support from those guys!

gizmo_nismo · 05-12-2018, 09:42 AM

Thats what im thinking

Quicksilvers · 05-15-2018, 05:07 AM

Upgrade to ECUTEK it will be your best option.

05-11-2018, 03:53 PM	#1 (permalink)
gizmo_nismo Base Member Join Date: Jun 2015 Location: Sydney Nova Scotia Posts: 9 Drives: 2016 370z Nismo Rep Power: 10	UPREV ISSUES. JUNK. Buyers beware Ordered uprev for my 2016 Nissan 370Z Nismo. After receiving my order I plug it into my laptop and will not work. Tried a second laptop and same thing. Problem with drivers. Got drivers from uprev and they will not update. Called tech support and they told me it must be a bad cable and they will send me a new one. Had to pay import charges on the second cable. Same issue with second cable. Sent 6 emails to uprev with not one answered. Called tech support and they are now telling me their cables are not compatable with usb 3.0. The offered to send a new cable. Tried everything they reccomended and im still in the hole over $900 US. Very dissapointed in this company. Never bought such a poor over priced product before. Buyers beware.

05-11-2018, 11:38 PM	#5 (permalink)
ByThaBay Base Member Join Date: Aug 2011 Location: Bay Area, CA Posts: 239 Drives: 2015 370z Rep Power: 10080	Might as well upgrade to ecutek - great customer support from those guys! Memphis370Z likes this.

05-15-2018, 05:07 AM	#7 (permalink)
Quicksilvers A True Z Fanatic Join Date: May 2017 Location: Atlanta, GA Posts: 2,039 Drives: 2017 370z Rep Power: 25463	Upgrade to ECUTEK it will be your best option. Memphis370Z likes this.

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05-11-2018, 05:01 PM	#2 (permalink)
DrBacon Enthusiast Member Join Date: Nov 2016 Location: Washington Posts: 285 Drives: 2014 Nismo Rep Power: 27365	I'm going to be honest with you man, it sounds like the problem is on your end. Are you certain you installed the software? (https://uprev.com/updates/UpRev%20Installer.exe)

05-11-2018, 05:55 PM	#3 (permalink)
gizmo_nismo Base Member Join Date: Jun 2015 Location: Sydney Nova Scotia Posts: 9 Drives: 2016 370z Nismo Rep Power: 10	Of course. Software. Ran the update and used drivers from uprev. Tech support had no fix

05-11-2018, 09:54 PM	#4 (permalink)
Jinxx Track Member Join Date: Dec 2015 Location: South Carolina Posts: 699 Drives: 2017 nismo 370z Rep Power: 3376	No issues with my uprev on my 2015 or 2017 nismo ....plugged in and connected out the box

05-12-2018, 09:42 AM	#6 (permalink)
gizmo_nismo Base Member Join Date: Jun 2015 Location: Sydney Nova Scotia Posts: 9 Drives: 2016 370z Nismo Rep Power: 10	Thats what im thinking