Any advice dealing with Nissan corporate?

Speedy10 · 08-13-2013, 11:20 PM

I have an 09 370 that has been sitting at the dealership for over 2 months. I have no complaints about the dealership. They have taken care of me the best they can.
Ok, so here is my issue. The entire wire harness in the engine compatment needs to be replaced. Seems some critters decided to have wire for dinner.
Dealership orders part, 1 week goes by, they don't hear any ETA on part. Fast forward 2 months, no ETA on part. So, after many discussions with dealer we decide to call consumer affairs. They take all info and open another file. One is already open for the dealership.
I am beyond pissed as the two I have talked to at comsummer affairs say there is nothing the can do and will call me in a few days. I am trying to go above their heads to someone who can tell me WTF is going on. All i want is the Damn car fixed, but as time goes by i am finding myself not even wanting this car back.
Anyone have any ideas as to who I can talk to to get my F*(%^$G car fixed??

madwi · 08-13-2013, 11:22 PM

Paging our resident, always loved by Nissan corporate....DEpointfive0

2xtreme1 · 08-14-2013, 03:48 AM

^^ I saw corp on thread title and before I clicked I thought of
Andrew aka d.5
He is a nice person, I'm sure he could help.

DEpointfive0 · 08-14-2013, 04:02 AM

Quote:

Originally Posted by madwi

Paging our resident, always loved by Nissan corporate....DEpointfive0

Quote:

Originally Posted by 2xtreme1

^^ I saw corp on thread title and before I clicked I thought of
Andrew aka d.5
He is a nice person, I'm sure he could help.

LMAO!!! Soooooo... It's a process...

Call/text me (text preferred until I can clear time to call you)
(31O)eight nine three-42O7

DEpointfive0 · 08-14-2013, 04:05 AM

Oh, and OP, it's about time to lawyer up

kenchan · 08-14-2013, 02:14 PM

i f-king hate nissan consumer affairs.

bunch of useless canned message ladies.

Japanjay · 08-14-2013, 05:19 PM

Consumer affairs paid me 4 months of car payments to cover 2.5 months of down time. 2.5 on the car payment and 2.5 on the insurance. They had to word it as car payment comp. for the whole thing due to something with the insurance, but I wasn't complaining. Went very smoothly. Also had a rental for the whole time.

But with that being said, my issue was the fact I was getting the third motor installed due to oil consumption, so my choice of wording and description of how I felt was slightly justified.

Credit to Andrew for talking to me prior to calling in.

DEpointfive0 · 08-14-2013, 07:34 PM

Quote:

Originally Posted by Japanjay

Consumer affairs paid me 4 months of car payments to cover 2.5 months of down time. 2.5 on the car payment and 2.5 on the insurance. They had to word it as car payment comp. for the whole thing due to something with the insurance, but I wasn't complaining. Went very smoothly. Also had a rental for the whole time.

But with that being said, my issue was the fact I was getting the third motor installed due to oil consumption, so my choice of wording and description of how I felt was slightly justified.

Credit to Andrew for talking to me prior to calling in.

Gratzi!

PapoZalsa · 08-14-2013, 09:47 PM

Try this:

Bro, do a BBB complaint against the dealer immediately!

Here is the email for Nissan North America Customer Service:

customersupport@nissan-usa.com

also

Nissan Corporation
ATTN: Scott Stevens (Vice President)
scott.stevens@nissan-usa.com

These emails worked years ago when I had my front bumper replaced, even that it took about 4 mths. Hope it works!

Speedy10 · 08-14-2013, 10:51 PM

Thanks for the replies guys. My issue isn't the dealer. They have been excellent. They have made as many calls as i have. They have been given the same answers as I have.

08-13-2013, 11:20 PM	#1 (permalink)
Speedy10 Base Member Join Date: Mar 2009 Location: Sylmar,Ca Posts: 16 Drives: 09 370Z Rep Power: 16	Any advice dealing with Nissan corporate? I have an 09 370 that has been sitting at the dealership for over 2 months. I have no complaints about the dealership. They have taken care of me the best they can. Ok, so here is my issue. The entire wire harness in the engine compatment needs to be replaced. Seems some critters decided to have wire for dinner. Dealership orders part, 1 week goes by, they don't hear any ETA on part. Fast forward 2 months, no ETA on part. So, after many discussions with dealer we decide to call consumer affairs. They take all info and open another file. One is already open for the dealership. I am beyond pissed as the two I have talked to at comsummer affairs say there is nothing the can do and will call me in a few days. I am trying to go above their heads to someone who can tell me WTF is going on. All i want is the Damn car fixed, but as time goes by i am finding myself not even wanting this car back. Anyone have any ideas as to who I can talk to to get my F*(%^$G car fixed??

08-13-2013, 11:22 PM	#2 (permalink)
madwi A True Z Fanatic Join Date: Sep 2012 Location: West Michigan Posts: 31,410 Drives: Granma red Z Rep Power: 2684429	Paging our resident, always loved by Nissan corporate....DEpointfive0 JARblue, DEpointfive0, 2xtreme1 and 1 others like this.

08-14-2013, 03:48 AM	#3 (permalink)
2xtreme1 Enthusiast Member Join Date: Feb 2012 Location: Eastvale, California Age: 32 Posts: 494 Drives: 11' 370Z 7 A/T Sport Rep Power: 13	^^ I saw corp on thread title and before I clicked I thought of Andrew aka d.5 He is a nice person, I'm sure he could help. onzedge and DEpointfive0 like this.

08-14-2013, 04:05 AM	#5 (permalink)
DEpointfive0 Premium Member Bitches Join Date: Jan 2012 Location: SoCal Posts: 14,824 Drives: a lot Rep Power: 17151	Oh, and OP, it's about time to lawyer up __________________ Do YOU want to know what/where I got my username from? ( Click to show/hide ) NSFW due to language:

08-14-2013, 05:19 PM	#7 (permalink)
Japanjay Track Member Join Date: Mar 2012 Location: Puyallup Posts: 856 Drives: 09 Nissan 370z MB M6 Rep Power: 14	Consumer affairs paid me 4 months of car payments to cover 2.5 months of down time. 2.5 on the car payment and 2.5 on the insurance. They had to word it as car payment comp. for the whole thing due to something with the insurance, but I wasn't complaining. Went very smoothly. Also had a rental for the whole time. But with that being said, my issue was the fact I was getting the third motor installed due to oil consumption, so my choice of wording and description of how I felt was slightly justified. Credit to Andrew for talking to me prior to calling in. UNKNOWN_370 and DEpointfive0 like this.

08-14-2013, 02:14 PM	#6 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	i f-king hate nissan consumer affairs. bunch of useless canned message ladies.

08-14-2013, 09:47 PM	#9 (permalink)
PapoZalsa A True Z Fanatic Join Date: Nov 2009 Location: Not in Sunny Florida Posts: 6,358 Drives: 16 Nismo w/Tech Pack Rep Power: 4500	Try this: Bro, do a BBB complaint against the dealer immediately! Here is the email for Nissan North America Customer Service: customersupport@nissan-usa.com also Nissan Corporation ATTN: Scott Stevens (Vice President) scott.stevens@nissan-usa.com These emails worked years ago when I had my front bumper replaced, even that it took about 4 mths. Hope it works! __________________ 2009 370Z MB Base w/Sport Package 6MT Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs

08-14-2013, 10:51 PM	#10 (permalink)
Speedy10 Base Member Join Date: Mar 2009 Location: Sylmar,Ca Posts: 16 Drives: 09 370Z Rep Power: 16	Thanks for the replies guys. My issue isn't the dealer. They have been excellent. They have made as many calls as i have. They have been given the same answers as I have.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Ams inc. Corporate video debut!	Wolf@AMS	Nissan 370Z General Discussions	15	10-28-2012 09:04 AM
My Experience dealing with CarbonFiberElement + Reviews (Tons of Pics)	birdmanx1	Exterior & Interior	18	08-27-2012 01:09 PM
Dealing with a flat tire	sjwinfrey	Wheels & Tires	12	02-24-2011 03:40 PM
dealing with spam	shadoquad	The370Z.com Feedback, Suggestions & Questions	18	01-21-2011 08:27 AM
Need advice dealing with stealership	Red__Zed	Other Vehicles	9	08-04-2010 01:59 PM