Just bought a car battery from Pepboys (socal), and they charged $15 for the core plus sale tax. However, they would only refund the $15 and refused to refund the
|
|
LinkBack | Thread Tools | Display Modes |
10-07-2017, 12:53 AM | #1 (permalink) |
A True Z Fanatic
Join Date: Oct 2014
Location: socal
Posts: 1,110
Drives: 370z
Rep Power: 13435 |
Pepboys Car Battery Core Dispute
Just bought a car battery from Pepboys (socal), and they charged $15 for the core plus sale tax. However, they would only refund the $15 and refused to refund the sale tax when I returned the core.
Their registers are set up to charge sale tax for the core, but not refund it for the core return. I am sure many customers don't know about the sale tax discrepancy. Not sure if this happens in other states. I have filed a complaint with Pepboys corp. and see what happen. |
10-07-2017, 10:23 AM | #2 (permalink) |
Track Member
Join Date: Jul 2014
Location: Sherman Oaks, CA
Posts: 812
Drives: 2014 Touring Sport
Rep Power: 419 |
Core charges are trade-in allowances included in
the selling price of a part. They are designed to encourage the return of old parts that can be remanufactured. Auto parts sellers often include a core charge when they sell parts such as batteries, water pumps, brake shoes, and alternators. Example A seller sells a battery for $54, which includes a $7 core charge. If the buyer trades in his or her old battery, the seller will give the buyer a $7 credit toward the purchase. How tax applies How you calculate the taxable selling price of the part will depend on whether you are selling a new or used part, or a reconditioned or rebuilt part. New or used parts You are liable for tax on the selling price of the new or used part, including the core charge. Tax applies to the core charge because the allowance for the trade-in is considered part of your “payment” for the sale. Example Selling price of new battery $54.00 (includes a $7 core charge) Tax ($54 x 7%) 3.78 Trade-in allowance - 7.00 Total $50.78 Don't blame the retailer. This is part of the Tax and Revenue Code. Since a battery exchange lowers the price, it is considered part of the payment. Sorry - you are still obligated to pay the sales tax.
__________________
Fast Intentions Non-Resonated Carbon Fiber CBE | Berk Non-Resonated HFC | Powertrix Coilovers | RJM Clutch Pedal | LatheWerks Shift Knob | Stillen Sway Bars, |SPL Parts | Enkei RS05RR | Fujimura Diffuser | Ecutek Tuned by Seb | 308whp |
10-07-2017, 11:27 AM | #3 (permalink) | |
A True Z Fanatic
Join Date: Oct 2014
Location: socal
Posts: 1,110
Drives: 370z
Rep Power: 13435 |
I have no issue paying sale tax. The issue is that when I returned the battery core, they only want to refund the charge for the core which was $15, but not the sale tax I paid for the core.
My sale receipt has 2 separate charges, one for the new battery ($98) and one for the core ($15) and I paid sale tax on both. So why am I not getting the sale tax back when I return the core. some additional info - I purchased the battery via pepboy.com with the option to pay in the store (store pickup). If I select the store install option for the battery which is free, I only get charged for the new battery ($98) plus sale tax. No additional charge for the core or the core sale tax. So why am I not charged for the sale tax for the core in this case? The real concern is that their system is set up to charge sale tax for the core and exclude the sale tax refund when customers bring back the core. I am sure many customers are NOT aware of this issue. So who keeps the sale tax in this case? This can be a major issue if they do that with all the stores. Consumer fraud for shortchanging customers? Quote:
Last edited by nis350; 10-07-2017 at 11:30 AM. |
|
10-07-2017, 03:31 PM | #4 (permalink) |
A True Z Fanatic
Join Date: Oct 2014
Location: socal
Posts: 1,110
Drives: 370z
Rep Power: 13435 |
Update: Pepboys store manager reached out to me this morning and told me his employee was incorrect and gave me back the full refund with sale tax. He apologized and stated that his employees need to have better sale knowledge and customer service.
I am glad they hired this great person as the store manager. |
10-10-2017, 09:40 AM | #5 (permalink) |
A True Z Fanatic
Join Date: Mar 2011
Location: Austin, TX
Age: 44
Posts: 36,450
Drives: 11 Z34, 98 E36 M3
Rep Power: 2684440 |
Glad to hear you got your appropriate refund and glad to hear of a business with proper customer service
__________________
2011 370Z 6MT Sport Gun Metallic | ARC | CJM | Ecutek | FI | Fujimura | R2C | SPL | Stillen | TWM | Z1 | ZSpeed | |
10-10-2017, 01:27 PM | #7 (permalink) |
A True Z Fanatic
Join Date: Jan 2016
Location: Atlantic SE
Posts: 1,326
Drives: '10 K23 ST 7AT
Rep Power: 30526 |
We're taxed out the ying-yang, glad you got it back. My pet peeve is cars are taxed when sold new and each time it changes hands on the used market as well. BS that tax can be collected multiple times on the same object.
FWIW, I've never had good customer service at Pep Boys, never once greeted nor asked if I need help. Always had to tell the person behind the counter to assist me. Simple fix, I take my money to retailers that deserve it.
__________________
Toys Not Tots |
10-10-2017, 09:49 PM | #9 (permalink) | |
A True Z Fanatic
Join Date: Aug 2011
Location: Perrysburg, OH
Posts: 17,992
Drives: '11 Nismo #528 GM
Rep Power: 36941 |
Quote:
As someone that worked behind the counter at multiple Autozones and Napas I can tell you the number of "know it all" customers far out numbers the few "know it all" employees.
__________________
'11 370Z Nismo #528 Fast Intentions | Stillen | Motordyne | Uprev | CSF | Zspeed | Z1 Motorsports | AST | Swift | SPC | SPL | Whiteline | Hotchkis | Bride | Schroth | Robispec | Cusco | Nismo | Volk | Forgestar | Hoosier | RJM '17 Titan Bone Stock |
|
10-11-2017, 02:48 PM | #10 (permalink) |
Base Member
Join Date: Aug 2012
Location: Coachella Valley Ca
Posts: 18
Drives: 12 370Z Blackcherry
Rep Power: 13 |
I bought a battery from PepBoys 10 year warranty. After 2 years battery went bad. Took the battery back to PepBoys. They told me come back in an hour while we charge the battery. WTF. Went back and of course of the batter did charge. Your battery is OK. (BS). Had to put the battery back in the car. (this was my VW) took car to dealer and of course the batter was bad. Never buy a battery from PepBoys.
|
10-12-2017, 01:06 AM | #11 (permalink) |
A True Z Fanatic
Join Date: Oct 2014
Location: socal
Posts: 1,110
Drives: 370z
Rep Power: 13435 |
well, the main difference is that the people behind the counter get paid because of the customers.... If they can't provide the proper customer service, perhaps they should seek other job opportunities.
BTW: I wouldn't call them a-hole, but I suppose you'd know better with your experience. Last edited by nis350; 10-12-2017 at 02:11 AM. |
Bookmarks |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Dispute with the dealer regarding damage to car. Advice? | Amuse370z | Nissan 370Z General Discussions | 12 | 11-12-2015 09:52 PM |
Which Local Auto Store, autozone, pepboys, or advanced? | awdturboscott | Nissan 370Z General Discussions | 17 | 06-21-2011 08:50 AM |
Settle a dispute for me, which game is better: Quake3 or Solitaire? | seb | The Lounge (Off Topic) | 9 | 04-17-2010 11:58 PM |