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Advice needed on how to handle damage from a shop

Hi guys, this afternoon I had my front bumper re-clear bra'd and am very happy with the job the shop did. I waited on the car, and the only driving

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Old 04-07-2015, 03:55 PM   #1 (permalink)
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Angry Advice needed on how to handle damage from a shop

Hi guys, this afternoon I had my front bumper re-clear bra'd and am very happy with the job the shop did. I waited on the car, and the only driving they did was to bring the car around to the back of the shop, and then back to the front when they were done.

However, when I was driving it home I noticed a rough spot on my steering wheel in the 10 o clock position -- looks like one of the techs pressed a spiral notebook or some tool into the leather on the wheel. Doesn't look horrible and it's not a huge gash or anything, but it is no longer smooth for my normal left hand driving position.

The place is a very small shop with 2 or 3 guys, not high volume, don't even have an official webpage, just a facebook page.

I liked the shop and their work but am really bummed out that my steering wheel leather is now scuffed on that side. If you were in my position would you ask for them to replace the wheel? Have it re-upholstered? Just chalk it up to a mistake and ignore it?

Its not like my wheel was brand new, but it was definitely not scuffed like that before they got in it. The only reason I care is because this will be noticeable for my every day driving (I dd the z). Would hate to make a small shop pay for what I think would be an expensive replacement wheel. Is there a way I could "fill" in the scuffs on the leather or any way to repair this, without involving them? I use leatherique often but don't think it could repair this...

Looking for some opinions on the best way to handle this.

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