Craftman tools

HEK · 07-19-2019, 10:42 PM

So back when Sears was around you could walk into the store with any damaged Craftman tool and you could get a free replacement. Sears closed and Craftman went to Lowes. I had 1/4" and 3/8" ratchets that had stopped working and I called Lowes. They replaced them for free to my surprise. The total amount came to $44.00. Not bad, so don't throw away any of your Craftman tools if you have them, just an FYI.

dts3 · 07-19-2019, 11:06 PM

Thanks for posting. I always wondered how that would work after Lowe's picked them up

Felix 808 · 07-22-2019, 10:50 AM

OSH was carrying Craftsman Tools as well & would swap them out. Stanley Tools actually owns the brand.

SG4247 · 07-22-2019, 11:22 AM

I just walk into Westlake Hardware and they swap out damaged for new free.

So I have had good luck w/that.

HEK · 07-23-2019, 07:45 AM

Quote:

Originally Posted by SG4247

I just walk into Westlake Hardware and they swap out damaged for new free.

So I have had good luck w/that.

Yes sometimes if they carry the same tool the store will get credit, in my case I bought these over 30 years ago and they were old and like I said the tools have to be the same or very similar. The guy at Lowes said that the ratches I had were very old and he walked me to the CS desk and the girl didn't know so she basically just took the hardware guy's word. Otherwise, they have to call Craftsman and they need to approve it, something like my ratches were 32 clicks and the new ones are 72 clicks or better

07-19-2019, 10:42 PM	#1 (permalink)
HEK Enthusiast Member Join Date: Apr 2009 Location: WESTFIELD, MA Age: 66 Posts: 491 Drives: '13 Z Tour Sports 6m Rep Power: 660	Craftman tools So back when Sears was around you could walk into the store with any damaged Craftman tool and you could get a free replacement. Sears closed and Craftman went to Lowes. I had 1/4" and 3/8" ratchets that had stopped working and I called Lowes. They replaced them for free to my surprise. The total amount came to $44.00. Not bad, so don't throw away any of your Craftman tools if you have them, just an FYI. SouthArk370Z, osbornsm, danegrey and 6 others like this.

07-22-2019, 10:50 AM	#3 (permalink)
Felix 808 A True Z Fanatic Join Date: Oct 2011 Location: Camarillo, CA Posts: 1,063 Drives: 2011 PW/Grey T/S 7AT Rep Power: 2807	OSH was carrying Craftsman Tools as well & would swap them out. Stanley Tools actually owns the brand. __________________ Semper Fi Μολὼν λαβέ

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07-19-2019, 11:06 PM	#2 (permalink)
dts3 Track Member Join Date: May 2018 Location: Farmington Hills, MI Posts: 599 Drives: 08 Expedition Rep Power: 6765	Thanks for posting. I always wondered how that would work after Lowe's picked them up

07-22-2019, 11:22 AM	#4 (permalink)
SG4247 Track Member Join Date: Oct 2016 Location: OKC Posts: 785 Drives: 2010 touring Rep Power: 7842	I just walk into Westlake Hardware and they swap out damaged for new free. So I have had good luck w/that.