Useless service from lou!

DEpointfive0 · 12-20-2012, 12:24 PM

You believed the title...

So, I added Lou on Facebook a while ago, didn't really think anything of it.

About a week ago, I needed a stock part and wanted to see what he could do.

Shot him a facebook message, within I think the hour he replied with the price and shipping cost. Called a few other dealerships to get some prices, and NO ONE could compete with his price, no one would even match his price.

(Courtesy Nissan, who I have done A LOT of business with, even serviced my car there, couldn't even touch Lou's price)

Sent pics of my CC and info to Lou after hours, got a reply same day saying the order would be placed the next day as soon as they opened. Got another FB message stating "On order, but comes from Texas warehouse. Should have it shipped tue-wed"
I'm not in any rush to get the parts, and even then I got another followup message and he told me expect a half a delay because the part has to come from TX to MO, then from MO to CA, and I'd have to deal with all the holiday shipping. (Again, no issue because I wasn't rushed, but it is nice for a dealer to be forthcoming with all info so I know what to expect.)

Throughout the WHOLE process Lou has sent updates of when he was receiving my parts, then as soon as he got the parts I got an email with the picture of the packaging with the tracking number.

ETA, December 27th, before expected, thanks to Lou!

If you need parts, you need Lou

theDreamer · 12-20-2012, 12:26 PM

Quote:

Originally Posted by DEpointfive0

If you need parts, you need Lou

Yeah...he has lots of parts some people need.

FuszNissan · 12-20-2012, 12:37 PM

Chuck33079 · 12-20-2012, 12:54 PM

Got mislead by the title too. Glad he came through on parts. Wish my experience with their dealership had been better.

DEpointfive0 · 12-20-2012, 01:00 PM

Quote:

Originally Posted by Chuck33079

Got mislead by the title too. Glad he came through on parts. Wish my experience with their dealership had been better.

Sorry about your experience... I have dealt with a LOTTTT of dealershits (lived in Houston, Dallas, and LA and have dealt with 20+ Nissan dealers in those areas), and a LOT of people have called me for advice on random matters with dealers and Nissan Corporate, and I will say that Lou and his team provided excellent service. Grade A, top notch. But people are people, and I'm sorry they didn't pull through for you like they did for me...

kellyefields · 12-20-2012, 01:00 PM

just hearing about this kind of service I will be sure to use lou the next time I go to get anything. This is the way all vendors should strive to be like.

Chuck33079 · 12-20-2012, 01:03 PM

Quote:

Originally Posted by DEpointfive0

Sorry about your experience... I have dealt with a LOTTTT of dealershits (lived in Houston, Dallas, and LA and have dealt with 20+ Nissan dealers in those areas), and a LOT of people have called me for advice on random matters with dealers and Nissan Corporate, and I will say that Lou and his team provided excellent service. Grade A, top notch. But people are people, and I'm sorry they didn't pull through for you like they did for me...

It was just minor stuff, but it really pisses me off when people tell you whatever they need to in order to make a sale, and then all support dries up after the check clears. It's too late to do anything about it now, and I'm sure I just slipped through the cracks. I'm glad it appears that it was an isolated issue and the vast majority's experience was positive. Thread derail over.

phelan · 12-20-2012, 01:16 PM

Quote:

Originally Posted by theDreamer

Yeah...he has lots of parts some people need.

He still hasn't shipped my pillows back yet. That rat bastard.

I <3 Lou Fusz

Jasonle · 12-20-2012, 01:24 PM

nice!

Red__Zed · 12-20-2012, 01:26 PM

every transaction I've ever done with Lou has left me walking funny for weeks

m4a1mustang · 12-20-2012, 01:29 PM

Lou is... how do you say... full service dealership. :|

12-20-2012, 12:24 PM	#1 (permalink)
DEpointfive0 Premium Member Bitches Join Date: Jan 2012 Location: SoCal Posts: 14,824 Drives: a lot Rep Power: 17151	Useless service from lou! You believed the title... So, I added Lou on Facebook a while ago, didn't really think anything of it. About a week ago, I needed a stock part and wanted to see what he could do. Shot him a facebook message, within I think the hour he replied with the price and shipping cost. Called a few other dealerships to get some prices, and NO ONE could compete with his price, no one would even match his price. (Courtesy Nissan, who I have done A LOT of business with, even serviced my car there, couldn't even touch Lou's price) Sent pics of my CC and info to Lou after hours, got a reply same day saying the order would be placed the next day as soon as they opened. Got another FB message stating "On order, but comes from Texas warehouse. Should have it shipped tue-wed" I'm not in any rush to get the parts, and even then I got another followup message and he told me expect a half a delay because the part has to come from TX to MO, then from MO to CA, and I'd have to deal with all the holiday shipping. (Again, no issue because I wasn't rushed, but it is nice for a dealer to be forthcoming with all info so I know what to expect.) Throughout the WHOLE process Lou has sent updates of when he was receiving my parts, then as soon as he got the parts I got an email with the picture of the packaging with the tracking number. ETA, December 27th, before expected, thanks to Lou! If you need parts, you need Lou m4a1mustang, JARblue and bmcd308 like this.

12-20-2012, 12:37 PM	#3 (permalink)
FuszNissan A True Z Fanatic Join Date: May 2009 Location: St. Louis Posts: 14,275 Drives: Pure Sex Rep Power: 542	m4a1mustang, DEpointfive0 and Sales@AAMComp like this. __________________ Mods: Too Many to list! LouFuszNissan ZDAYZ 2012

12-20-2012, 12:54 PM	#4 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29539	Got mislead by the title too. Glad he came through on parts. Wish my experience with their dealership had been better. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

12-20-2012, 01:00 PM	#6 (permalink)
kellyefields A True Z Fanatic Join Date: Nov 2010 Location: Lexington Ky #BBN Age: 48 Posts: 1,156 Drives: Supercharged Rep Power: 17	just hearing about this kind of service I will be sure to use lou the next time I go to get anything. This is the way all vendors should strive to be like. __________________ MY 2009 SC BUILD.

12-20-2012, 01:24 PM	#9 (permalink)
Jasonle A True Z Fanatic Join Date: Jan 2011 Location: St. Louis Posts: 3,509 Drives: 09 370z Rep Power: 25	nice! __________________ 2009 Nissan 370z/2003 Honda Soccer Van Shineauto Amuse Body Kit/UAM Fenders/Bc Br Coilovers/Topspeed Exhaust/Racing Hart Wheels and More My Sexy Beast

12-20-2012, 01:26 PM	#10 (permalink)
Red__Zed A True Z Fanatic Join Date: Jul 2010 Location: window seat Posts: 28,940 Drives: Mostly on two wheels Rep Power: 120	every transaction I've ever done with Lou has left me walking funny for weeks m4a1mustang, shadoquad and DEpointfive0 like this.

12-20-2012, 01:29 PM	#11 (permalink)
m4a1mustang A True Z Fanatic Join Date: Feb 2009 Location: Northern VA Posts: 55,385 Drives: on two wheels Rep Power: 6962	Lou is... how do you say... full service dealership. :\| shadoquad and DEpointfive0 like this. __________________ - Steve Zs & Coffee - Saturdays at 10AM in Fairfax, VA and Columbia, MD (Click the banner!) LIKE us on Facebook!

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