Z1

red2010z · 07-11-2013, 07:40 PM

Anybody ever had a issue with the costumer service of Z1?

My situation I ordered the S-tune side skirts 29 May 2013. About 2 weeks after I log on the website and it says contact costumer. So I call Z1 being I am deployed and the number they have on file is cut off while I am overseas. I asked about my order and they say they are trying to locate a set in the good o US of A. I was ok with this being I will not be able to drive my car or install anything until August. Well another couple of weeks go by and I decide to call them again to check on order. They mentioned they supposedly received a set in but came in damaged. I was like you got to be kidding me. I was ok cool no problem I will wait. Well July rolls around and I start to wonder if I will ever get a ETA for this item. I called and Z1 said they are placing a order with Nissan in Japan to get these items and could take 4-6 weeks to produce. I decided through email that it is no longer worth the wait. They mentioned through email they will cancel the order and give me 560.00 dollars credit being I already paid for the item. Ok awesome. Well I sent them a email and told them go ahead and send me the Z1 HFC's and ill credit the rest. Well after multiple emails I never received anything back. No credit has been issued the order still says contact customer So I attempt to call them multiple times but being 8 hours ahead it makes it difficult with work and sleep. Just wanted to see if anybody else had a issue with Z1.

Trips · 07-11-2013, 07:51 PM

This has been put in the vendors section so they can reply, And members chime in on their service which up to now? Has been pretty good.

blackcherry20 · 07-11-2013, 08:26 PM

I have only purchased small items but Shanna always sends an email checking on it and my satisfaction w the product, shipping times etc....your problem confuses me.

Chuck33079 · 07-11-2013, 08:33 PM

I've had numerous transactions go very smoothly with them. Never a single issue.

Wonka2581 · 07-11-2013, 08:36 PM

I have ordered close to 3K worth of stuff from them and never had a issue..

red2010z · 07-11-2013, 08:44 PM

This is my 10th order or so with them and also spent 1000's of dollars with them. Usually no issue! Very smooth transaction. But this order has left a sour taste in my mouth. I just wanna see my account have a credit and my order of HFC be sent out. But it just seems like the email department is lacking in personal to operate and email back to me in a timely manner.

red2010z · 07-11-2013, 08:47 PM

And I am not bashing Z1 I just hope the person who monitors this forum for them emails me and gives me some answers or updates.

/Angelo350Z/ · 07-11-2013, 08:50 PM

I've also ordered numerous items from Z1, mostly when I was stationed in Germany, and never had issues. Although there was a time when the extended studs I purchased were missing from the box. I called them and they immediately shipped the missing items.

DEpointfive0 · 07-11-2013, 08:50 PM

Why don't you just call them?

UNKNOWN_370 · 07-11-2013, 08:50 PM

I've had a few transactions with them. Service is A1.

red2010z · 07-11-2013, 08:54 PM

I work while everyone in America is awake. I get off and everyone in America is off.

I have to rely on crappy Internet in Kuwait to connect me through Skype to Z1. So it makes its tough to do working 7 days a week. So I rely on e-mail.

DEpointfive0 · 07-11-2013, 08:59 PM

Quote:

Originally Posted by red2010z

I work while everyone in America is awake. I get off and everyone in America is off.

I have to rely on crappy Internet in Kuwait to connect me through Skype to Z1. So it makes its tough to do working 7 days a week. So I rely on e-mail.

Ohhhhhhh... I'm sorry, I didn't know!

In any case, thanks for your service!!! I really appreciate it!!!

And I think PM'ing them is the next best bet, but without Dustin, not sure how quickly your PMs will be replied to

MarkGideon · 07-11-2013, 09:36 PM

I have only ordered from Z1 once, but probably won't again. I posted the following in response to another member that had a similar problem to mine, and as far as I know it was never resolved either.

Quote:

Originally Posted by MarkGideon

I had the same issue last year when I installed my post-MAF tubes and new hoses, except mine looked to be so "crimped" that it looked completely blocked to me. I contacted Z1 and on the first response they (John Parham) requested pics. I sent the pics and did not hear back from John again, ever. I did get a followup from a lady in their sales office to check to see if I was pleased with my Z1 products a couple days later. Just a routine follow up I guess since she knew nothing about my previous contact and question. I replied that I had a concern about the hose fitment and had sent in a pic as requested. Never heard back from her again either. So I took them off, put the stock breather hoses back on, and the Z1 hoses are taking up space on my workbench in my shed. Don't plan on purchasing from Z1 again.

All of that I guess to say that I know exactly what you are talking about, but I don't have any solution, and evidently neither does Z1.

I realize that these are relatively minor in comparison to the OP's order, but the way I figure is if they won't do much for such a small item, I won't trust them with anything major.

olddudesrule · 07-11-2013, 09:37 PM

Quote:

Originally Posted by blackcherry20

I have only purchased small items but Shanna always sends an email checking on it and my satisfaction w the product, shipping times etc....your problem confuses me.

Same experience here. Always been great....

blackcherry20 · 07-11-2013, 10:21 PM

Quote:

Originally Posted by red2010z

I work while everyone in America is awake. I get off and everyone in America is off.

I have to rely on crappy Internet in Kuwait to connect me through Skype to Z1. So it makes its tough to do working 7 days a week. So I rely on e-mail.

I can help you if you would like (?).
Just pm me...

07-11-2013, 07:40 PM	#1 (permalink)
red2010z Track Member Join Date: Apr 2013 Location: Texas/North Carolina Age: 39 Posts: 587 Drives: '10 Red B/S/M Rep Power: 13	Z1 Anybody ever had a issue with the costumer service of Z1? My situation I ordered the S-tune side skirts 29 May 2013. About 2 weeks after I log on the website and it says contact costumer. So I call Z1 being I am deployed and the number they have on file is cut off while I am overseas. I asked about my order and they say they are trying to locate a set in the good o US of A. I was ok with this being I will not be able to drive my car or install anything until August. Well another couple of weeks go by and I decide to call them again to check on order. They mentioned they supposedly received a set in but came in damaged. I was like you got to be kidding me. I was ok cool no problem I will wait. Well July rolls around and I start to wonder if I will ever get a ETA for this item. I called and Z1 said they are placing a order with Nissan in Japan to get these items and could take 4-6 weeks to produce. I decided through email that it is no longer worth the wait. They mentioned through email they will cancel the order and give me 560.00 dollars credit being I already paid for the item. Ok awesome. Well I sent them a email and told them go ahead and send me the Z1 HFC's and ill credit the rest. Well after multiple emails I never received anything back. No credit has been issued the order still says contact customer So I attempt to call them multiple times but being 8 hours ahead it makes it difficult with work and sleep. Just wanted to see if anybody else had a issue with Z1. __________________ AGENCY K&N SWIFT CSF EVO-R VOSSEN MICHELIN Z1 JVC ZENCLOSURE JLW3 JVC Last edited by red2010z; 07-11-2013 at 07:42 PM.

07-11-2013, 07:51 PM	#2 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,732 Drives: 🔰 Rep Power: 10	This has been put in the vendors section so they can reply, And members chime in on their service which up to now? Has been pretty good. JARblue likes this. __________________

07-11-2013, 08:26 PM	#3 (permalink)
blackcherry20 A True Z Fanatic Join Date: May 2012 Location: Southern Ohio Posts: 22,749 Drives: ‘17 badazz Z51 Rep Power: 240459	I have only purchased small items but Shanna always sends an email checking on it and my satisfaction w the product, shipping times etc....your problem confuses me. cdoxp800 likes this. __________________ Grand Sport Corvette Arctic White

07-11-2013, 08:33 PM	#4 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29539	I've had numerous transactions go very smoothly with them. Never a single issue. red z likes this. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

07-11-2013, 08:36 PM	#5 (permalink)
Wonka2581 A True Z Fanatic Join Date: Nov 2012 Location: Chattanooga, TN Posts: 3,083 Drives: MY WIFE CRAZY.... Rep Power: 2612	I have ordered close to 3K worth of stuff from them and never had a issue.. __________________ "I have nothing to offer but blood, toil, tears and sweat""Winston Churchill"

07-11-2013, 08:44 PM	#6 (permalink)
red2010z Track Member Join Date: Apr 2013 Location: Texas/North Carolina Age: 39 Posts: 587 Drives: '10 Red B/S/M Rep Power: 13	This is my 10th order or so with them and also spent 1000's of dollars with them. Usually no issue! Very smooth transaction. But this order has left a sour taste in my mouth. I just wanna see my account have a credit and my order of HFC be sent out. But it just seems like the email department is lacking in personal to operate and email back to me in a timely manner. __________________ AGENCY K&N SWIFT CSF EVO-R VOSSEN MICHELIN Z1 JVC ZENCLOSURE JLW3 JVC

07-11-2013, 08:47 PM	#7 (permalink)
red2010z Track Member Join Date: Apr 2013 Location: Texas/North Carolina Age: 39 Posts: 587 Drives: '10 Red B/S/M Rep Power: 13	And I am not bashing Z1 I just hope the person who monitors this forum for them emails me and gives me some answers or updates. __________________ AGENCY K&N SWIFT CSF EVO-R VOSSEN MICHELIN Z1 JVC ZENCLOSURE JLW3 JVC

07-11-2013, 08:50 PM	#8 (permalink)
/Angelo350Z/ A True Z Fanatic Join Date: Feb 2013 Location: Germany Posts: 2,230 Drives: Z34 \| MK7 \| F82 Rep Power: 3661	I've also ordered numerous items from Z1, mostly when I was stationed in Germany, and never had issues. Although there was a time when the extended studs I purchased were missing from the box. I called them and they immediately shipped the missing items. __________________ 2013 MB NISSAN 370Z SPORT

07-11-2013, 08:50 PM	#9 (permalink)
DEpointfive0 Premium Member Bitches Join Date: Jan 2012 Location: SoCal Posts: 14,824 Drives: a lot Rep Power: 17152	Why don't you just call them? olddudesrule likes this. __________________ Do YOU want to know what/where I got my username from? ( Click to show/hide ) NSFW due to language:

07-11-2013, 08:50 PM	#10 (permalink)
UNKNOWN_370 A True Z Fanatic Join Date: Jul 2009 Location: ny'r livn in tx Posts: 8,687 Drives: well over 130m.p.h. Rep Power: 14858	I've had a few transactions with them. Service is A1. __________________ Favorite Quote. "I'm not gonna kill you... I'm just gonna Bash Your Face In" Jack Nicholson-"The Shining". 1980

07-11-2013, 08:54 PM	#11 (permalink)
red2010z Track Member Join Date: Apr 2013 Location: Texas/North Carolina Age: 39 Posts: 587 Drives: '10 Red B/S/M Rep Power: 13	I work while everyone in America is awake. I get off and everyone in America is off. I have to rely on crappy Internet in Kuwait to connect me through Skype to Z1. So it makes its tough to do working 7 days a week. So I rely on e-mail. olddudesrule likes this. __________________ AGENCY K&N SWIFT CSF EVO-R VOSSEN MICHELIN Z1 JVC ZENCLOSURE JLW3 JVC