Anybody ever had a issue with the costumer service of Z1? My situation I ordered the S-tune side skirts 29 May 2013. About 2 weeks after I log on the
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07-11-2013, 07:40 PM | #1 (permalink) |
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Anybody ever had a issue with the costumer service of Z1?
My situation I ordered the S-tune side skirts 29 May 2013. About 2 weeks after I log on the website and it says contact costumer. So I call Z1 being I am deployed and the number they have on file is cut off while I am overseas. I asked about my order and they say they are trying to locate a set in the good o US of A. I was ok with this being I will not be able to drive my car or install anything until August. Well another couple of weeks go by and I decide to call them again to check on order. They mentioned they supposedly received a set in but came in damaged. I was like you got to be kidding me. I was ok cool no problem I will wait. Well July rolls around and I start to wonder if I will ever get a ETA for this item. I called and Z1 said they are placing a order with Nissan in Japan to get these items and could take 4-6 weeks to produce. I decided through email that it is no longer worth the wait. They mentioned through email they will cancel the order and give me 560.00 dollars credit being I already paid for the item. Ok awesome. Well I sent them a email and told them go ahead and send me the Z1 HFC's and ill credit the rest. Well after multiple emails I never received anything back. No credit has been issued the order still says contact customer So I attempt to call them multiple times but being 8 hours ahead it makes it difficult with work and sleep. Just wanted to see if anybody else had a issue with Z1.
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AGENCY K&N SWIFT CSF EVO-R VOSSEN MICHELIN Z1 JVC ZENCLOSURE JLW3 JVC Last edited by red2010z; 07-11-2013 at 07:42 PM. |
07-11-2013, 08:26 PM | #3 (permalink) |
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I have only purchased small items but Shanna always sends an email checking on it and my satisfaction w the product, shipping times etc....your problem confuses me.
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07-11-2013, 08:33 PM | #4 (permalink) |
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I've had numerous transactions go very smoothly with them. Never a single issue.
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07-11-2013, 08:36 PM | #5 (permalink) |
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I have ordered close to 3K worth of stuff from them and never had a issue..
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07-11-2013, 08:44 PM | #6 (permalink) |
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This is my 10th order or so with them and also spent 1000's of dollars with them. Usually no issue! Very smooth transaction. But this order has left a sour taste in my mouth. I just wanna see my account have a credit and my order of HFC be sent out. But it just seems like the email department is lacking in personal to operate and email back to me in a timely manner.
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AGENCY K&N SWIFT CSF EVO-R VOSSEN MICHELIN Z1 JVC ZENCLOSURE JLW3 JVC |
07-11-2013, 08:47 PM | #7 (permalink) |
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And I am not bashing Z1 I just hope the person who monitors this forum for them emails me and gives me some answers or updates.
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AGENCY K&N SWIFT CSF EVO-R VOSSEN MICHELIN Z1 JVC ZENCLOSURE JLW3 JVC |
07-11-2013, 08:50 PM | #8 (permalink) |
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I've also ordered numerous items from Z1, mostly when I was stationed in Germany, and never had issues. Although there was a time when the extended studs I purchased were missing from the box. I called them and they immediately shipped the missing items.
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07-11-2013, 08:50 PM | #10 (permalink) |
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I've had a few transactions with them. Service is A1.
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07-11-2013, 08:54 PM | #11 (permalink) |
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I work while everyone in America is awake. I get off and everyone in America is off.
I have to rely on crappy Internet in Kuwait to connect me through Skype to Z1. So it makes its tough to do working 7 days a week. So I rely on e-mail.
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AGENCY K&N SWIFT CSF EVO-R VOSSEN MICHELIN Z1 JVC ZENCLOSURE JLW3 JVC |
07-11-2013, 08:59 PM | #12 (permalink) | |
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Quote:
In any case, thanks for your service!!! I really appreciate it!!! And I think PM'ing them is the next best bet, but without Dustin, not sure how quickly your PMs will be replied to
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07-11-2013, 09:36 PM | #13 (permalink) | |
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I have only ordered from Z1 once, but probably won't again. I posted the following in response to another member that had a similar problem to mine, and as far as I know it was never resolved either.
Quote:
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07-11-2013, 10:21 PM | #15 (permalink) | |
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Quote:
Just pm me...
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