Z1

jburke26 · 07-12-2013, 09:24 AM

Quote:

Originally Posted by blackcherry20

I have only purchased small items but Shanna always sends an email checking on it and my satisfaction w the product, shipping times etc....your problem confuses me.

Same here! All smooth transactions so far..

josh@z1 · 07-12-2013, 10:43 PM

Red,
I do apologize for your issue. I have been aware of your order and the issues we have had with acquiring the product you ordered. We ordered your skirts and they did indeed come in damaged. The replacement skirts were ordered then and as with everything we have had to order from Japan recently there is excessive delay. I do understand your request to cancel and agree.
I have very little to do with the correspondence with customers but I do know we have three guys dedicated to answering emails as soon as possible. Not sure where this email chain has gone but I do know if you contact Chuck or myself directly we will take care of this issue immediately.
This also goes for everyone else reading this, if you have any issue that may seem to take longer than expected to resolve please feel free to contact either of us directly by phone or email. As with the majority of us here at Z1 our email addresses are our first name @z1motorsports.com. Please keep us updated as to how this goes or if it has been resolved since I am typing this at the house and cannot confirm any details with the sales staff.

red2010z · 07-12-2013, 10:52 PM

Update

I emailed my brother while I was at work and had him call Z1 for me. I don't know what he did or maybe it was this post. But I have been credited the difference after my order for the HFC's was subtracted and finally received a e-mail from Chuck at Z1. Stating my order will ship out next week. Like I said I don't wanna come off as I am bashing Z1. They have done outstanding in the past but the lack of email and my money just sitting around wasn't making me a happy customer!

John@Z1 · 07-15-2013, 09:35 AM

Quote:

Originally Posted by MarkGideon

I have only ordered from Z1 once, but probably won't again. I posted the following in response to another member that had a similar problem to mine, and as far as I know it was never resolved either.

I realize that these are relatively minor in comparison to the OP's order, but the way I figure is if they won't do much for such a small item, I won't trust them with anything major.

PM sent

DEpointfive0 · 07-15-2013, 10:16 AM

Quote:

Originally Posted by MarkGideon

I have only ordered from Z1 once, but probably won't again. I posted the following in response to another member that had a similar problem to mine, and as far as I know it was never resolved either.

I realize that these are relatively minor in comparison to the OP's order, but the way I figure is if they won't do much for such a small item, I won't trust them with anything major.

Was it me that you were PM'ing?

John@Z1 · 07-15-2013, 11:26 AM

Quote:

Originally Posted by DEpointfive0

Was it me that you were PM'ing?

LOL, sorry man I meant to address that to Mark.

DEpointfive0 · 07-15-2013, 02:35 PM

Quote:

Originally Posted by DEpointfive0

Was it me that you were PM'ing?

Quote:

Originally Posted by John@Z1

LOL, sorry man I meant to address that to Mark.

Lol, no, I was wondering if I was the member he was PMing about a problem

Mozen · 07-22-2013, 12:25 PM

Just to add, Red it bites that you had this issue but Z1 has worked wonders for me while i was in Afghanistan myself and having issues. Im back at my home station now but if you need anything at all brother ill help out in a heartbeat. Z1 is now my primary source of parts...i just bought my HFCs through them.

07-12-2013, 10:43 PM	#17 (permalink)
josh@z1 The370Z.com Sponsor Join Date: Nov 2008 Location: Temple Posts: 178 Drives: Non Turbo S Rep Power: 17	Red, I do apologize for your issue. I have been aware of your order and the issues we have had with acquiring the product you ordered. We ordered your skirts and they did indeed come in damaged. The replacement skirts were ordered then and as with everything we have had to order from Japan recently there is excessive delay. I do understand your request to cancel and agree. I have very little to do with the correspondence with customers but I do know we have three guys dedicated to answering emails as soon as possible. Not sure where this email chain has gone but I do know if you contact Chuck or myself directly we will take care of this issue immediately. This also goes for everyone else reading this, if you have any issue that may seem to take longer than expected to resolve please feel free to contact either of us directly by phone or email. As with the majority of us here at Z1 our email addresses are our first name @z1motorsports.com. Please keep us updated as to how this goes or if it has been resolved since I am typing this at the house and cannot confirm any details with the sales staff. Trips likes this. __________________ Z1 Motorsports will beat any advertised price on Nissan OEM Parts! www.370ZParts.com (770) 838-7777 x303 -- Josh@Z1Motorsports.com -- AOL IM - JoshAtZ1

07-12-2013, 10:52 PM	#18 (permalink)
red2010z Track Member Join Date: Apr 2013 Location: Texas/North Carolina Age: 39 Posts: 587 Drives: '10 Red B/S/M Rep Power: 13	Update I emailed my brother while I was at work and had him call Z1 for me. I don't know what he did or maybe it was this post. But I have been credited the difference after my order for the HFC's was subtracted and finally received a e-mail from Chuck at Z1. Stating my order will ship out next week. Like I said I don't wanna come off as I am bashing Z1. They have done outstanding in the past but the lack of email and my money just sitting around wasn't making me a happy customer! __________________ AGENCY K&N SWIFT CSF EVO-R VOSSEN MICHELIN Z1 JVC ZENCLOSURE JLW3 JVC

07-22-2013, 12:25 PM	#23 (permalink)
Mozen Track Member Join Date: Jun 2010 Location: Newport News, VA Posts: 820 Drives: Nissan 370z PW M6 Rep Power: 18	Just to add, Red it bites that you had this issue but Z1 has worked wonders for me while i was in Afghanistan myself and having issues. Im back at my home station now but if you need anything at all brother ill help out in a heartbeat. Z1 is now my primary source of parts...i just bought my HFCs through them. __________________ PW 370z \| AEM \| MISHIMOTO \| ARK PERFORMANCE \| WHITELINE \| NISMO \| STILLEN \| FORGESTAR \| BC RACING \| AMS \| NON STOP TUNING \| CARBONETICS LSD \| 4 Point DOM 1.75" SCCA Spec Roll Bar + Harness Bar CHECK OUT MY BUILD THREAD HERE