order issues/ lack of customer support

Dustin@Z1

I am now lost as to the point in why this discussion is being continued? This post has no merit and is completely false.

It is a known fact that we are Open Monday through Saturday 9:00 AM - 6:00 PM. We EVEN EXTENDED our hours of operations during the Black Friday sale period far beyond 6:00 PM in order to handle the call and order volume. We were only closed on Thursday for Thanksgiving. We are also ONLY closed on Sunday.

Let me break your statement down for you to clarify each point:
A) You are correct...it was a Black Friday sale. But we extended it through the weekend and through Cyber Monday. In reality, the sale lasted 4 whole days (3 of which were normal Business days).

B) We ARE NOT closed on Mondays. Never have, never will be. UNLESS a holiday falls on that day.

C) We ARE NOT closed on weekend. We are only closed on Sundays. I am actually standing here in the building now, typing this response. And will be here til at least 6:00 PM tonight.

D) Again, we are not closed on Monday's and would have gladly helped you with your order and account issues.....had you called us.

E) Again, you are basing an assumption off of a previous issue. As much as I would like to be able to help you and correct a mistake that was apparently made at one point in the past, you appear to have no interest whatsoever. What I have wondered from the beginning of this thread is how you have been able to miss two well documented sales we have had when 99% of the rest of our customers have been able to order and recieve their products with no issue whatsoever. And those who did have an issue, INCLUDING OTHER MEMBERS OF the370z.com, were able to resolve their issues will little to no inconvience.

F) Your closing point is mute since you clearly had no interest in calling us anyway.

Mike

not to mention, you guys are usually there til well after 8 or 9pm most nights anyways, even though closing hour was earlier.

__________________
NISSAN: 75 280Z / 86 300ZX GLL /87 Sentra SE / 03 350Z / 23 Z
Porsche: 93 968 / 23 Macan GTS / 93 968

daisuke149

lol.. your one of those idiots.. want the world to do everything to make you happy because you apparently deserve it..

They are not closed weekends and they were not closed on black friday. Considering you saw their sale flyer, you also probably read that it said they were gonna be open all day taking calls. But again, it will not support your ridiculous argument so your leaving that out or you neglected to read it.. which would be your fault.

If you would have called Monday, you would have talked to someone, like everyone else who called. If you would have Pm'd them on here, you probably would have gotten a response like others. Sitting on your *** steaming ... kinda stupid.

So quit cryin and whining dude seriously.

if i ran a business, i'd tell you to go elsewhere as I wouldnt wanna deal with the kind of made up drama you come up with. Unfortunately Z1 is alot more patient than I am lol and wouldnt do that.

Agreed Dustin. I've personally seen you guys stay late well beyond closing hours.

People need to have realistic expectations of companies. Part of that is every now and then a **** up will occur. Dont sit on your *** about it and cry a week later when you didnt try to call them and give them a chance to make it right. Z1 has made mistakes as has every company, but ive not heard of a instance where they havnt worked their asses off to make it right and in the end the customer was happy. Of course.. that is when the customer gave them the chance to do it.

NBZ34

someone needs to pull up their big boy pants and get over the fact that they didn't follow through with their online order.. just sayin.

__________________
CHRIS 開田
2012 370Z MB Touring/Sport/AT/Nav | Takeda | Fast Intentions | SWIFT | H&R | UpRev | Michelin PSS |