Bad customer expierence

rinaudo · 09-19-2012, 06:06 PM

Chuck:

I still don't think you understand that i have have spoken to Joel at your company 3 different times. That is 3 different occasions.

1. I called last week on friday to ask why the order has not been shipped out yet. He told me that the motul had not come in yet. That is 4 days after i placed the order that i was told y'all haven't received it yet.

2. I called again on monday to see if the oil had come in yet and i was told it had and that i was being shipped out that day. I would receive the package on Wednesday meaning i was getting 2 day shipping.

3. I called today to see why fedex still has my order as "initiated". I once again talked to joel who said that the order had been "misplaced". Also he told me that the motul oil was received by you guys on tuesday, not monday. (someone on your part is lying).

As of monday i was already going to receive the 2 day shipping. After the mishap of today, what a i gaining? A week of time lost and still no parts...

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09-19-2012, 06:06 PM	#1 (permalink)
rinaudo Base Member Join Date: May 2012 Location: louisiana Posts: 60 Drives: 09 pw 370z Rep Power: 13	Chuck: I still don't think you understand that i have have spoken to Joel at your company 3 different times. That is 3 different occasions. 1. I called last week on friday to ask why the order has not been shipped out yet. He told me that the motul had not come in yet. That is 4 days after i placed the order that i was told y'all haven't received it yet. 2. I called again on monday to see if the oil had come in yet and i was told it had and that i was being shipped out that day. I would receive the package on Wednesday meaning i was getting 2 day shipping. 3. I called today to see why fedex still has my order as "initiated". I once again talked to joel who said that the order had been "misplaced". Also he told me that the motul oil was received by you guys on tuesday, not monday. (someone on your part is lying). As of monday i was already going to receive the 2 day shipping. After the mishap of today, what a i gaining? A week of time lost and still no parts...