Bad 1st impression with Z1 Motorsports

XwChriswX · 07-19-2010, 04:40 PM

Quote:

Originally Posted by jlashleyjr

It's easy for everyone to sit and judge how they would have reacted...but I feel like everything I did was inline with what most of you would have done. I asked for Dustin first...not there, so I asked if the person I spoke with was able to do price matches...the person had knowledge of my specific price match in question and chose to spoke as an authoritative source for Z1. The person said Z1 was unable to match that and not sure why Dustin told me they could. 1.

With that being said, the title of the post was "bad 1st impression...". It wasn't don't ever buy from Z1 Motorsports. I'm sure I will place an order with them along the way. They have a lot of inventory and shipping would be speedy to my location. I will take responsibility for not giving Dustin a chance to rectify the situation before I made my post. 2. In the same token, the parts manager could have alleviated my post by transferring me to Dustin when I first asked for him. 3. If not at first request, at the least after I told him Dustin sent me a message stating they could match the price.

Dustin - I do appreciate your willingess to honor the match. 4. Unfortunately, I placed the order elsewhere earlier in the day. 5.
John

1. Because he wasn't Dustin. That's already been discussed.

2. Then continuing on about it is unnecessry, we'll chalk this one up to miscommunication and leave it as such.

3. As you just said in your post, he wasn't there, so how could he...

4. More proof to the contrary to this thread..

5. Then why even make this thread to smear Z1's name unless your just

you didn't get what you wanted how/when/where you wanted it.

Sibze · 07-19-2010, 04:41 PM

Chris = love

If I wasn't a rep whore and hadn't given out all my rep for the day, I would have given you rep right there!

frost · 07-19-2010, 04:43 PM

This thread has had the opposite effect of which it was intended, I actually want to do business with Z1 now.

Sibze · 07-19-2010, 04:44 PM

Quote:

Originally Posted by frost

This thread has had the opposite effect of which it was intended, I actually want to do business with Z1 now.

haha! me two, good thing is, they have lots of products!!

XwChriswX · 07-19-2010, 04:51 PM

Quote:

Originally Posted by frost

This thread has had the opposite effect of which it was intended, I actually want to do business with Z1 now.

Make sure to tell Caravan not to buy from them then

Z1804 · 07-19-2010, 05:40 PM

Quote:

Originally Posted by jlashleyjr

Actually, the price difference is $30 (2 filters)

Yes, I did ask for Dustin. I asked the sales manager if I needed to speak with Dustin directly for a price match. He asked me which product the match was for and I told him the filters. He told me Dustin and himself just talked about that particular match and that he told Dustin they wouldn't do it. He couldn't understand why Dustin would tell me that they could.

I'm not sure why you're trying to bash me because I shared a shopping experience that happened to be negative. I didn't condemn them, nor say never buy from them, just shared some of my frustration over a potential first purchase...just as you mentioned the "impression" my first post made on you, a company only has one opportunity to make a first impression on a new customer.

Quote:

Originally Posted by jlashleyjr

It's easy for everyone to sit and judge how they would have reacted...but I feel like everything I did was inline with what most of you would have done. I asked for Dustin first...not there, so I asked if the person I spoke with was able to do price matches...the person had knowledge of my specific price match in question and chose to spoke as an authoritative source for Z1. The person said Z1 was unable to match that and not sure why Dustin told me they could.

With that being said, the title of the post was "bad 1st impression...". It wasn't don't ever buy from Z1 Motorsports. I'm sure I will place an order with them along the way. They have a lot of inventory and shipping would be speedy to my location. I will take responsibility for not giving Dustin a chance to rectify the situation before I made my post. In the same token, the parts manager could have alleviated my post by transferring me to Dustin when I first asked for him. If not at first request, at the least after I told him Dustin sent me a message stating they could match the price.

Dustin - I do appreciate your willingess to honor the match. Unfortunately, I placed the order elsewhere earlier in the day.

John

Quote:

Originally Posted by blue660r01

+1!!!!! Cry about it OP!

If you already chose to go with another vendor, why take the time to ruin the reputation of Z1? As you may have noticed, your thread ended up doing the completely opposite of what it was intended. Frankly, you sound like an unhappy child who did not get his way. All of this for $15? These vendors deal with a lot of customers, all wanting what they want, when they want it. If sure if the shoe was on the other foot you would have wanted the benefit of the doubt. After posting this, you had the nerves to say that, I'm sure I will place an order with them along the way. They have a lot of inventory and shipping would be speedy to my location.

Maybe you should try to read some of the Berk thread to see what poor customer service means, and still those customers have chosen to be patient. I've known the guys at Z1 for over 5 yrs and the satisfaction of their customers is the most important to them.

This was a case of an impatient customer, not poor customer service.

XwChriswX · 07-19-2010, 06:10 PM

Quote:

Originally Posted by Z1804

If you already chose to go with another vendor, why take the time to ruin the reputation of Z1? As you may have noticed, your thread ended up doing the completely opposite of what it was intended. Frankly, you sound like an unhappy child who did not get his way. All of this for $15? These vendors deal with a lot of customers, all wanting what they want, when they want it. If sure if the shoe was on the other foot you would have wanted the benefit of the doubt. After posting this, you had the nerves to say that, I'm sure I will place an order with them along the way. They have a lot of inventory and shipping would be speedy to my location.

Maybe you should try to read some of the Berk thread to see what poor customer service means, and still those customers have chosen to be patient. I've known the guys at Z1 for over 5 yrs and the satisfaction of their customers is the most important to them.

This was a case of an impatient customer, not poor customer service.

I'm sure we could add another 5 previous vendors/companies whose customer service was beyond exisitance... Z1 not being a single one of them.

Matt · 07-19-2010, 06:42 PM

You're not the only one, OP, that's had a bad experience with Z1.

Although, I gotta say, Dustin is a cool dude...

07-19-2010, 06:46 PM

Quote:

Originally Posted by Z1804

If you already chose to go with another vendor, why take the time to ruin the reputation of Z1? As you may have noticed, your thread ended up doing the completely opposite of what it was intended. Frankly, you sound like an unhappy child who did not get his way. All of this for $15? These vendors deal with a lot of customers, all wanting what they want, when they want it. If sure if the shoe was on the other foot you would have wanted the benefit of the doubt. After posting this, you had the nerves to say that, I'm sure I will place an order with them along the way. They have a lot of inventory and shipping would be speedy to my location.

Maybe you should try to read some of the Berk thread to see what poor customer service means, and still those customers have chosen to be patient. I've known the guys at Z1 for over 5 yrs and the satisfaction of their customers is the most important to them.

This was a case of an impatient customer, not poor customer service.

Why did you quote me? lol

Sibze · 07-19-2010, 07:26 PM

Love this thread

HKYStormFront · 07-19-2010, 07:33 PM

Quote:

Originally Posted by Sibze

Love this thread

i LOVE it when people come on a forum and post about a sponsor when the poster has obviously done something wrong and is only here to

, especially when it's about a sponsor that is hands down one of the best on the forum and in the business.

shumby · 07-19-2010, 07:37 PM

Dambn it why could this not be stillen screwing up again then i would be all over them. lol

Trips · 07-19-2010, 07:59 PM

Z1 = 1, Op = 0

frost · 07-19-2010, 08:03 PM

Quote:

Originally Posted by shumby

Dambn it why could this not be stillen screwing up again then i would be all over them. lol

Still early in the day.

On that note, here is stillen's new front fascia alignment tool. Only $684.

HKYStormFront · 07-19-2010, 08:05 PM

stay on topic

07-19-2010, 06:42 PM	#38 (permalink)
Matt A True Z Fanatic Join Date: Oct 2009 Location: Augusta, GA Age: 41 Posts: 1,680 Drives: 2010 Avalanche LT Rep Power: 19	You're not the only one, OP, that's had a bad experience with Z1. Although, I gotta say, Dustin is a cool dude... __________________ "Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.

07-19-2010, 07:37 PM	#42 (permalink)
shumby Captin Canuck Join Date: Dec 2008 Location: with your mom Age: 44 Posts: 6,288 Drives: your sister Rep Power: 236	Dambn it why could this not be stillen screwing up again then i would be all over them. lol __________________ Originally Posted by SAM@GTM Engine detonation is not normal and it should never never happen, and whoever told that need to do something else for living . Sam

07-19-2010, 07:59 PM	#43 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,730 Drives: 🔰 Rep Power: 10	Z1 = 1, Op = 0 __________________

07-19-2010, 08:05 PM	#45 (permalink)
HKYStormFront A True Z Fanatic Join Date: Apr 2009 Location: Greer, SC Posts: 14,954 Drives: 06 Frontier SE 6spd Rep Power: 52	stay on topic __________________ Patrick // 06 Frontier 6spd Nismosis // Mods: Uprev Tuned @ Z1 Motorsports: 257whp & 292 ft lbs 09 Pontiac G8 GXP // M6 // Sunroof // Tint... For now

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07-19-2010, 04:41 PM	#32 (permalink)
Sibze A True Z Fanatic Join Date: May 2009 Location: Ontario, Canada Posts: 16,202 Drives: In your way Rep Power: 63	Chris = love If I wasn't a rep whore and hadn't given out all my rep for the day, I would have given you rep right there!

07-19-2010, 04:43 PM	#33 (permalink)
frost Retired admin Join Date: Dec 2008 Location: Winterfell Posts: 106,613 Drives: Your Wife Crazy Rep Power: 0	This thread has had the opposite effect of which it was intended, I actually want to do business with Z1 now.

07-19-2010, 07:26 PM	#40 (permalink)
Sibze A True Z Fanatic Join Date: May 2009 Location: Ontario, Canada Posts: 16,202 Drives: In your way Rep Power: 63	Love this thread