Bad 1st impression with Z1 Motorsports

Sibze · 07-19-2010, 02:32 PM

^^^ /rant

Sibze · 07-19-2010, 02:33 PM

Currently Active Users Viewing This Thread:
"""Dustin@Z1, John@Z1, bryan@Z1, Z1motorsports """

And you think the members of this site are going to take your back???

Z1 ftw

Dustin@Z1 · 07-19-2010, 02:39 PM

Quote:

Originally Posted by Sibze

Currently Active Users Viewing This Thread:
"""Dustin@Z1, John@Z1, bryan@Z1, Z1motorsports """

And you think the members of this site are going to take your back???

Z1 ftw

The reason for the four of us watching this post is due to the fact that we take any and all customer relations matters seriously. We will do anything we can to correct a situation and to ensure that the customer is taken care of.

Dustin

XwChriswX · 07-19-2010, 02:39 PM

I will take note of this though, if I ever need something from Z1, I won't call them first, I'll simply put them on blast and get 4 Z1 represenatives in my thread.

Sibze · 07-19-2010, 02:39 PM

Quote:

Originally Posted by Dustin@Z1

The reason for the four of us watching this post is due to the fact that we take any and all customer relations matters seriously. We will do anything we can to correct a situation and to ensure that the customer is taken care of.

Dustin

Top Notch

XwChriswX · 07-19-2010, 02:41 PM

Quote:

Originally Posted by Dustin@Z1

The reason for the four of us watching this post is due to the fact that we take any and all customer relations matters seriously. We will do anything we can to correct a situation and to ensure that the customer is taken care of.

Dustin

To OP: This is why you PM first, PM second, Blast third...

These are a good group of guys, and your experience wasn't something that couldn't be easily solved through talking to the Same person throughout the ordeal. And I'm fairly certain even after this they will still honor the deal you previously aquired.

shadoquad · 07-19-2010, 03:14 PM

I've said some nice and positive things already about Dustin and Z1.

This last one is gratis, too. You guys obviously care if you're reading this.

Meow, any further shado positivity will cost you something, at minimum a tshirt, at most some cheap parts.

Just kiddin'

SoCal 370Z · 07-19-2010, 03:19 PM

An unnecessary public vendor burn on a menial matter that should have been handled between the OP and the vendor. We have so little vendors for the 370Z out there available to 370Z owners that it is troubling to read this.

josh@z1 · 07-19-2010, 03:22 PM

Quote:

Originally Posted by Sibze

Currently Active Users Viewing This Thread:
"""Dustin@Z1, John@Z1, bryan@Z1, Z1motorsports """

And you think the members of this site are going to take your back???

Z1 ftw

Whoops, I was not logged in....

I am the Sales Manager. Bryan is the Purchasing Manager. Dustin is ... well just a "Sweetheart". Bryan's focus is that we profit from all sales (reason for denying the price match). He knows what we pay for everything and has a profit goal in his head for everything. Basically if it is a positive number it is Bryan's friend. In this instance the number Bryan was presented did not equal the goal in his head so he denied it.

Dustin would have had it approved just like he said he would in the PM.

Sibze · 07-19-2010, 03:26 PM

Good on you guys!

jlashleyjr · 07-19-2010, 04:23 PM

It's easy for everyone to sit and judge how they would have reacted...but I feel like everything I did was inline with what most of you would have done. I asked for Dustin first...not there, so I asked if the person I spoke with was able to do price matches...the person had knowledge of my specific price match in question and chose to spoke as an authoritative source for Z1. The person said Z1 was unable to match that and not sure why Dustin told me they could.

With that being said, the title of the post was "bad 1st impression...". It wasn't don't ever buy from Z1 Motorsports. I'm sure I will place an order with them along the way. They have a lot of inventory and shipping would be speedy to my location. I will take responsibility for not giving Dustin a chance to rectify the situation before I made my post. In the same token, the parts manager could have alleviated my post by transferring me to Dustin when I first asked for him. If not at first request, at the least after I told him Dustin sent me a message stating they could match the price.

Dustin - I do appreciate your willingess to honor the match. Unfortunately, I placed the order elsewhere earlier in the day.

John

Waiz · 07-19-2010, 04:28 PM

I think we need to call the WAAAMbulance for the OP.

LOL

Sibze · 07-19-2010, 04:31 PM

Ok well /end thread. No one cares..............

Z1 I know you guys care but the rest of the world is now looking past this without blinking

frost · 07-19-2010, 04:40 PM

Meh, I love to hate vendors, but this is a non issue.

07-19-2010, 04:40 PM

Quote:

Originally Posted by Waizzz

I think we need to call the WAAAMbulance for the OP.

LOL

+1!!!!! Cry about it OP!

07-19-2010, 02:39 PM	#19 (permalink)
XwChriswX WFLYIDNNE Join Date: Jul 2009 Location: In The Fastlane Posts: 50,648 Drives: 02 GDB WRX Rep Power: 452	I will take note of this though, if I ever need something from Z1, I won't call them first, I'll simply put them on blast and get 4 Z1 represenatives in my thread. __________________ Bonnie - Stage 2, Audio build coming this fall! R.I.P. Abby 3/29/10 - 3/30/14

07-19-2010, 03:19 PM	#23 (permalink)
SoCal 370Z A True Z Fanatic Join Date: Feb 2009 Location: US of A Posts: 2,842 Drives: Answers Rep Power: 33	An unnecessary public vendor burn on a menial matter that should have been handled between the OP and the vendor. We have so little vendors for the 370Z out there available to 370Z owners that it is troubling to read this. __________________ ( Click to show/hide ) Why I NEVER say NO to the Panda Lou Fusz!!! Last edited by SoCal 370Z; 07-19-2010 at 03:25 PM.

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07-19-2010, 02:32 PM	#16 (permalink)
Sibze A True Z Fanatic Join Date: May 2009 Location: Ontario, Canada Posts: 16,202 Drives: In your way Rep Power: 63	^^^ /rant

07-19-2010, 02:33 PM	#17 (permalink)
Sibze A True Z Fanatic Join Date: May 2009 Location: Ontario, Canada Posts: 16,202 Drives: In your way Rep Power: 63	Currently Active Users Viewing This Thread: """Dustin@Z1, John@Z1, bryan@Z1, Z1motorsports """ And you think the members of this site are going to take your back??? Z1 ftw

07-19-2010, 03:14 PM	#22 (permalink)
shadoquad A True Z Fanatic Join Date: Apr 2010 Location: . Posts: 42,608 Drives: . Rep Power: 3886	I've said some nice and positive things already about Dustin and Z1. This last one is gratis, too. You guys obviously care if you're reading this. Meow, any further shado positivity will cost you something, at minimum a tshirt, at most some cheap parts. Just kiddin'

07-19-2010, 03:26 PM	#25 (permalink)
Sibze A True Z Fanatic Join Date: May 2009 Location: Ontario, Canada Posts: 16,202 Drives: In your way Rep Power: 63	Good on you guys!

07-19-2010, 04:23 PM	#26 (permalink)
jlashleyjr Base Member Join Date: Jun 2010 Location: Virginia Beach Posts: 3 Drives: 40th Rep Power: 15	It's easy for everyone to sit and judge how they would have reacted...but I feel like everything I did was inline with what most of you would have done. I asked for Dustin first...not there, so I asked if the person I spoke with was able to do price matches...the person had knowledge of my specific price match in question and chose to spoke as an authoritative source for Z1. The person said Z1 was unable to match that and not sure why Dustin told me they could. With that being said, the title of the post was "bad 1st impression...". It wasn't don't ever buy from Z1 Motorsports. I'm sure I will place an order with them along the way. They have a lot of inventory and shipping would be speedy to my location. I will take responsibility for not giving Dustin a chance to rectify the situation before I made my post. In the same token, the parts manager could have alleviated my post by transferring me to Dustin when I first asked for him. If not at first request, at the least after I told him Dustin sent me a message stating they could match the price. Dustin - I do appreciate your willingess to honor the match. Unfortunately, I placed the order elsewhere earlier in the day. John

07-19-2010, 04:28 PM	#27 (permalink)
Waiz A True Z Fanatic Join Date: Apr 2010 Location: SoCal Posts: 9,262 Drives: Z33 & GE8 Rep Power: 459	I think we need to call the WAAAMbulance for the OP. LOL

07-19-2010, 04:31 PM	#28 (permalink)
Sibze A True Z Fanatic Join Date: May 2009 Location: Ontario, Canada Posts: 16,202 Drives: In your way Rep Power: 63	Ok well /end thread. No one cares.............. Z1 I know you guys care but the rest of the world is now looking past this without blinking

07-19-2010, 04:40 PM	#29 (permalink)
frost Retired admin Join Date: Dec 2008 Location: Winterfell Posts: 106,613 Drives: Your Wife Crazy Rep Power: 0	Meh, I love to hate vendors, but this is a non issue.