Bad 1st impression with Z1 Motorsports

Matt · 07-19-2010, 08:38 PM

Quote:

Originally Posted by Z1804

Come on Matt. They worked on your car for like 3 hours and only charged you for 1 hour. I know they told you that you needed new clips when they put the piece back on. You chose to post something on the forum without contacting them. I had someone contact you and I'm sure they're going to take care of whatever the problem. The part has already been ordered and everything will be taken care of.

Everyone is absolutely right. No company is without flaws. I think we can be decent customers if the company is trying to rectify the situation. I just don't think it's cool for you to blast them when they're trying to do right by you.

EDIT: I shouldn't have typed what I typed. Gonna leave it to PMs.

James, I was actually going to PM last week about what was going on, just so you didn't get some warped 3rd person story about it, but I figured you wouldn't want to get pulled into it. Now I wish I would have sent you an email. You should know, even from the short meetup we had, I'm an honest guy that isn't out to cheat anyone or lie about stuff.

Z1804 · 07-19-2010, 08:40 PM

Quote:

Originally Posted by Matt

I thought they were one of the best as well, until recently.

I'm not going to tell people to avoid Z1, but let's not pretend any company is without flaws. Personally, I won't be be doing any future business with them.

Quote:

Originally Posted by m4a1mustang

Dai, you're crazy dude. Obviously they haven't given you enough work.

John@Z1 · 07-19-2010, 09:02 PM

Quote:

Originally Posted by Matt

- Correct, they charged me probably a little less than one would expect, but it was no where near 3 hours.

- They told me I needed new clips? Not only did they NOT say antyhing about the clips after the work was complete, but they told me over the phone that all the clips were properly replaced . Weird, huh?

- The new part was ordered, but they said I would not get the part. They said they would make "something similar" by using it as a template and send the real part back so they could save money. That's a ridiculous proposition.

No one is blasting them, but the whole forum jumped down this guy's throat because of "how great Z1 is", when clearly, they've got issues, however big or small you feel they are.

EDIT:

James, I was actually going to PM last week about what was going on, just so you didn't get some warped 3rd person story about it, but I figured you wouldn't want to get pulled into it. Now I wish I would have sent you an email. You should know, even from the short meetup we had, I'm an honest guy that isn't out to cheat anyone or lie about stuff.

Very sorry about the Nismo guard Matt. Dustin ordered the part when I texted you. But it seems another member on the forum picked it up from the dealer before they shipped it to us(guess it's a Nismo issue). I'm very happy to see that the 370Z crowd is on top of issues. I think this is one of the most informed sites on the net at the moment. With that said people should know about the good and the bad of every shop. Spencer has agreed to go half with me on the part. We are paying for this out of pocket mainly because I was foolish enough not to charge enough and letting customers be under the car with the tech.

When the part arrives I will contact you and set something up. You will have a New OE Nismo piece installed when the part arrives. Like You and I discussed if it was to much $ we would handle it another way. I will call you as soon as the part comes in an I will also offer you a fill up and a free ester oil change.

Matt · 07-19-2010, 09:12 PM

John, please edit your post to not include my text.

I apologize for typing what I did. I honestly don't think what happened to me, and certainly what happened with the OP, represents the type of company Z1 is....honestly. I got defensive and responded to James and I shouldn't have.

My presence in this thread was not to come in and complain and whine. It was to point out that the OP had an issue with Z1 Motorsports, and I wanted the community to know, simply, that he's not the only one and that I understood how he felt (even though I don't agree with how he ultimately handled the situation).

I'm gonna back out of this thread now, because I hate drama queens, and I refuse to become one. I'll keep this to PMs.

XwChriswX · 07-19-2010, 09:16 PM

Matt, I'm sure your situation was unique and resolved accordingly, and is being handled in the professional manner that yourself and Z1 both pride yourselves on.

No one is saying anything about how you feel about your situation, or that anything that has happened was anything intentional.

The only reason anyone has said anything about the OP was not that there might have been a problem that could have been easily resolved, but that the manner in which it was brought up merely just to vent frustration rather than trying to solve the problem.

HKYStormFront · 07-19-2010, 09:16 PM

Quote:

Originally Posted by daisuke149

I had a problem with Z1 also the first time. Dustin told me i could streak around the shop. But then John came out and tazered me. : ( they took photos and videos and posted them on youtube.

but that wont stop me from streakin thru there next time!

(YES IM INCREDIBLY BORED ATM)

dunno if i'm gonna go saturday now

daisuke149 · 07-19-2010, 09:23 PM

Quote:

Originally Posted by HKYStormFront

dunno if i'm gonna go saturday now

but u have the good camera. you can capture the good side of me.

XwChriswX · 07-19-2010, 09:25 PM

Quote:

Originally Posted by daisuke149

but u have the good camera. you can capture the good side of me.

But it's HKY, he only wants the nogood side...

HKYStormFront · 07-19-2010, 09:26 PM

Quote:

Originally Posted by XwChriswX

But it's HKY, he only wants the nogood side...

saturday is gonna be (shock and) AWEsome

Matt · 07-19-2010, 09:29 PM

Quote:

Originally Posted by XwChriswX

The only reason anyone has said anything about the OP was not that there might have been a problem that could have been easily resolved, but that the manner in which it was brought up merely just to vent frustration rather than trying to solve the problem.

I agree 100%. I guess I just felt the responses were more along the lines of "Z1 is perfect, leave them alone!" instead of "OP, you're an idiot." That's my fault in interpretation, not anyone else's.

XwChriswX · 07-19-2010, 09:31 PM

Quote:

Originally Posted by Matt

I agree 100%. I guess I just felt the responses were more along the lines of "Z1 is perfect, leave them alone!" instead of "OP, you're an idiot." That's my fault in interpretation, not anyone else's.

LoL This is why we were pointing out that it must have simply been miss-communication and had he spoken to Dustin on the phone, it wouldn't have been an issue.

No worries br0.

Trips · 07-19-2010, 10:27 PM

Can We all just sing Kumbaya Now?

2theextreme · 07-19-2010, 10:39 PM

Quote:

Originally Posted by Triple's

Can We all just sing Kumbaya Now?

Negative....you all must sing this:

The Song That Made The US & Al Qaeda Become Friends.....

AK370Z · 07-19-2010, 10:41 PM

Quote:

Originally Posted by 2theextreme

Negative....you all must sing this:

The Song That Made The US & Al Qaeda Become Friends.....

Trips · 07-19-2010, 10:42 PM

Quote:

Originally Posted by 2theextreme

Negative....you all must sing this:

The Song That Made The US & Al Qaeda Become Friends.....

07-19-2010, 09:12 PM	#64 (permalink)
Matt A True Z Fanatic Join Date: Oct 2009 Location: Augusta, GA Age: 42 Posts: 1,680 Drives: 2010 Avalanche LT Rep Power: 19	John, please edit your post to not include my text. I apologize for typing what I did. I honestly don't think what happened to me, and certainly what happened with the OP, represents the type of company Z1 is....honestly. I got defensive and responded to James and I shouldn't have. My presence in this thread was not to come in and complain and whine. It was to point out that the OP had an issue with Z1 Motorsports, and I wanted the community to know, simply, that he's not the only one and that I understood how he felt (even though I don't agree with how he ultimately handled the situation). I'm gonna back out of this thread now, because I hate drama queens, and I refuse to become one. I'll keep this to PMs. __________________ "Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.

07-19-2010, 09:16 PM	#65 (permalink)
XwChriswX WFLYIDNNE Join Date: Jul 2009 Location: In The Fastlane Posts: 50,648 Drives: 02 GDB WRX Rep Power: 452	Matt, I'm sure your situation was unique and resolved accordingly, and is being handled in the professional manner that yourself and Z1 both pride yourselves on. No one is saying anything about how you feel about your situation, or that anything that has happened was anything intentional. The only reason anyone has said anything about the OP was not that there might have been a problem that could have been easily resolved, but that the manner in which it was brought up merely just to vent frustration rather than trying to solve the problem. __________________ Bonnie - Stage 2, Audio build coming this fall! R.I.P. Abby 3/29/10 - 3/30/14

07-19-2010, 10:27 PM	#72 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,732 Drives: 🔰 Rep Power: 10	Can We all just sing Kumbaya Now? __________________

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