My recent experience with Z1.

Originally Posted by rayZinbrand

I appreciate the follow up! To my knowledge, the calipers were available but not the full kit. Even the way your order is setup on our back end it looks like what I advised is true. Again- I am very blunt and tend to not get into “he said, she said” when data leans a certain way. The calipers have always been available, but the kit was just recently set up after your order. I will double check on Monday to be sure. If I’m wrong, you already know I have no issue admitting that.

In regards to the options, you selected sport. This is also something I would not dive into because I do not know if you had base brakes and you’re upgrading up. If so, then you’d need other supporting mods to cleanly install like a new dust shield and lines. If you’ve had the akebonos previously, which I assumed because I remember the 2-piece rotors being ordered for them unless I’m incorrect. Edit: Already read up that you have a NISMO.


Last- You are still seeing this return with tunnel vision. The rotors may be lightly used, but they’re still extremely aged from 2016. It’s unfortunate that you are still saying our culture is flawed when that simply is not the case. If this were true then I would have had used shady tactics to ignore this situation altogether. No matter how you view this I will have to stay blunt, as always, and say we have definitely gone above and beyond to fix our error. You proposed a return offer that absolutely no company would accept but we didn’t hesitate. Myself and my colleague and attended you quite immediately and answered every question in a prompt manner. We’re both on our off time still attending to you to make sure your order is moving forward as we speak. Our culture supports enthusiast because we ARE enthusiast. If we made an error, we fix it. Simple.

Your grievance at this point is because rotors are not being overnighted. The order was already placed and in motion. It simply cannot be upgraded.

Lol- Your character was great! Even when you showed frustration you took a step back and relaxed. I worked in healthcare previously so I can understand.
Like I said previously on the phone, I am 100% involved on your order and I wanna get you across the finish line. There will need to be a moment to put what has happened in a nutshell.

You were advised of wrong information, we corrected that and educated ourselves.
Because of that wrong info we accepted a return for rotor purchased in 2014, rebuilt kit bought in 2016 and returned in 2021 at the same price paid to offset the cost.
Yes- Your order is no longer profitable, but that did not stop us from continuing to make things right. I am simply stated it as a fact because this is a business. But sometimes you have to take a loss to make a situation correct.
We cannot upgrade the shipping from NISMO because it’s already too late. Your order is already in motion.

Hope this added more perspective and it would be better to continue this through phone call or email on Monday. I have zero issues with forums, but without me being actively at my computer there’s really nothing I can do. I’ve been off already. Just was alerted to this post and familiar with the situation lol.

Originally Posted by Rusty

What's the diameter on there rotors?

Originally Posted by Quicksilvers

This is one of the many reasons a lot of us on this forum refrain from ordering from Z1 in the first place. One of the last straws I had with Z1 I needed new rotors before an event and they sent me the wrong rotors. They even tried to make me pay for the return shipping $$$. I’m with Bob on this before you even consider upgrading your base brakes do your research.

Originally Posted by Imperial

Sad, but true.

My thoughts exactly.

Thank you.

Originally Posted by rayZinbrand

I cannot think of a single company that would accept 6-7 year old rotors to be compensated at the cost paid this long from the point of purchase.