Absolute garbage costumer service from Z1 motorsports - took a $80 hit for nothing

Morfiy

Suffered from their (Z1) customer service as well! Decided to go ahead with intake manifolds porting. As I’m living far (Russia) I found both cores on eBay and shipped them directly to Z1. First, once my cores arrived to Z1, they never get back to me with any confirmation and never updated the status. After couple weeks of waiting I wrote them back asking: “did you receive my manifolds?” The answer was: “we didn’t receive anything”. Then I found delivery confirmation status and forwarded back to them, and they found my cores. But that’s not all, they made a mistake in my shipping address, (Ste number) which was straight-forward..damn! Likely it was easily solved, otherwise I would have to pay all these back shipping charges!
Funny to get an email with customer follow up after all)
Decided not to have any deals with Z1

Kaizoku

Here to share my Z1 experience as well. Purchased the big brake upgrade kit from base to sport on Monday of this week. Today is Thursday and I received the package, but they did not send 2 front rotors slotted and drilled, as well as the entire hardware kit. I don't have a single bolt, shim, nut, etc.

Contacted Z1 through phone and they told me the front rotors will be shipped separately next week. They had no idea about the hardware kit. I sent them images of the package and parts I was sent, still no word back on when they will ship the hardware kit or about tracking numbers.

Will update next week once I give them some time to make this right. Otherwise, this is my one and only time using Z1. Will be starting a claim with my bank if the rest of my parts aren't received by next week.