Absolute garbage costumer service from Z1 motorsports - took a $80 hit for nothing

haris73

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CRiZO

That fee isn't their fault.

It's frustrating I know, but they have good reason to not ship that much product out of country to a mismatched billing/shipping.

haris73

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wanker

The answer: PayPal.

JARblue

Z1 is getting worse and worse from what I can tell. This same thing happened to a buddy of mine in Dallas. They were completely unreasonable and unwilling to rectify the situation - your "talking to a brick wall" comments sound identical to his experience. He ended up getting those bs fees refunded on his credit card - call your credit card company and tell them that the charges were unauthorized. Then order everything from Joe at ZSpeed

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JARblue

FWIW, I have run into this issue on a number of occasions trying to ship stuff to my business address. Most of the time, I can speak with the retailer and get them to approve the order without issue. Every once in a while, they ask for a business card or office bill to prove its validity.

I found a good workaround is to do this in PayPal. You can add shipping addresses different from your billing address and then confirm them with PayPal. That way the retailer doesn't see the discrepancy in addresses and just uses the shipping address that you tell PayPal to give them. PayPal DGAF.

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redondoaveb

Feeling some frustration with Z1 also. I was looking at installing the 2015+ Nismo shifter finisher (surround). That's the black one with red stitching and Nismo badge.Z1 has it listed for $127.00 and the 2009-14 finisher (silver with red stitching) for $294.00. Generally, the 2015+ is the more expensive one. I emailed them to verify pricing to make sure I'd receive the right one. I listed their part numbers and prices and asked for verification that the the part # listed for the 2015+ was indeed the black one. I also asked why the big price differences on the different years. Jon response was "due to to the size and small differences". Maybe I'm wrong but I thought all the surrounds were the same size. He didn't even verify that the one I wanted to order was the correct pricing.

Last night I went on their site to order a Daytona tow hook. $198.00 for the tow hook. I added it to my cart and when I went to check out, the shipping cost was $36.00. Granted, it was being shipped from Japan but the shipping cost was still outrageous.

I like Z1 and will be ordering their 2 pieces rotors shortly but their customer service does seem to be lacking.

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Fast Intentions "Stage Seb" twin turbo #098- Specialty Z/Tial-Xonarotor/CJM/Ecutek/HKS/KW/SPL/Hotchkis/Rohana/Toyo
700+whp

haris73

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SG4247

They hung up on me two weeks ago when I called asked them to make a shorty header that fits VQ cat flanges.

The customer speaks, and they hang up?

Memphis370Z

Fvck Z1. They take from the community, but honestly, don't give much back.

Typically, their prices for parts are on the high end and I swear they're making a profit on shipping as their charges are way over the top.

Add in consistently poor customer service, general arrogance, and their lack of ability to tune with EcuTek, I choose not to do business with them. The last time I purchased something from them was four years ago and it was a shlt show.

There are several companies I buy parts from who value my business and provide expectation-exceeding customer service. Three that come to mind are Josh at Kamispeed, Kyle at IPP, and Ray at Concept Z.

Sorry. Rant over. I'll put my soapbox away.

haris73

Was looking at Concept Z and found this:
"I would like my order to ship to an address that differs from my credit card's billing address. Is this possible?

We can ship to a different shipping address. If it's the first time you've ordered from us, and the billing address differs from the shipping address, we will require credit card verification. This is done by placing a small charge (under $10 USD) on the card once the order is placed. We then ask you to check your bank account to find out the exact amount of the charge, and just inform us of the charge amount. Once your card is verified, you will not have to repeat this verification process in the future."

Morfiy

Suffered from their (Z1) customer service as well! Decided to go ahead with intake manifolds porting. As I’m living far (Russia) I found both cores on eBay and shipped them directly to Z1. First, once my cores arrived to Z1, they never get back to me with any confirmation and never updated the status. After couple weeks of waiting I wrote them back asking: “did you receive my manifolds?” The answer was: “we didn’t receive anything”. Then I found delivery confirmation status and forwarded back to them, and they found my cores. But that’s not all, they made a mistake in my shipping address, (Ste number) which was straight-forward..damn! Likely it was easily solved, otherwise I would have to pay all these back shipping charges!
Funny to get an email with customer follow up after all)
Decided not to have any deals with Z1

Kaizoku

Here to share my Z1 experience as well. Purchased the big brake upgrade kit from base to sport on Monday of this week. Today is Thursday and I received the package, but they did not send 2 front rotors slotted and drilled, as well as the entire hardware kit. I don't have a single bolt, shim, nut, etc.

Contacted Z1 through phone and they told me the front rotors will be shipped separately next week. They had no idea about the hardware kit. I sent them images of the package and parts I was sent, still no word back on when they will ship the hardware kit or about tracking numbers.

Will update next week once I give them some time to make this right. Otherwise, this is my one and only time using Z1. Will be starting a claim with my bank if the rest of my parts aren't received by next week.

Whjaxn17

Sheesh. I hate to see all these horror stories. I've never had a single problem with them. I always talk to Russ Rana and he's gone above and beyond to find things and help me out on orders.

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377whp/299wtq NA
704whp/519wtq, SOHO stage 2.5
IG: pearlywhite.z

SOUTHZZ

??I've never had a problem with Z1.Have my contact guy.

Hey,they are no different than any other business.It boils down to people.
We've got systems,robots doing the work.But,a single employee makes the difference.Suggest when you find the guy that does the job for you,ask for
him.In today's world many individuals in the service world just don't care.
If they are all that way in a specific company,go else where.
Another comparitive,Ebay.Have a problem,you call.Thats where "roll the dice"
comes in.Depends on who you get on the phone,will solve the problem.
Don't they all work under the same rules?Training poor?
Probably so