Beware Forgestar (My personal story)

BLUESLATE

That's my point.

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Rota wheels give me nightmare. Thus, it makes Rota wheels the wheels of my dreams. *barf*

Matt

I can't imagine being jerked around for 4-6 months. Simply waiting 4-6 months? Maybe...especially for a product that I really want/need. But hearing different story after different story is something no one should tolerate.

That being said, coming in at the end and changing your colors, your order, or w/e is sort of lame. I understand the customer is always right, but that almost seems like you're being difficult just to make the end result look worse on Forgestar's part, especially if they would have messed it up again.

Also, selling your old wheels and mounting the new ones is 100% not Forgestar's fault. I agree that they should *not* have covered the costs of that. You knew what kind of mess this was going to be, so selling your old wheels and mounting the uninspected new ones is all on you, bud.

I'm getting new exhaust soon, and have a possible buyer for the Nismo CBE. Do you think I'm going to install it the Berk exhaust, sell the Nismo exhaust, and *THEN* inspect my Berk for possible defects? Sounds silly, doesn't it?

Honestly, I hope you do enjoy the wheels, and sympathize that you had to go through this situation.

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"Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.

FuszNissan

I was joking.

It's b.s. the way they handled the situation. And the owner/manager, said he would personally inspect the wheels before he shipped them, but no he didn't they came flawed, where was the promised quality control at? I agree it wasn't the best move to mount them, but when the owner tells you he will personally inspect them before they leave.......I wouldn't have inspected them under a tube light either. It is just sad it takes 6 months and 2 attempts to still get it wrong.

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LouFuszNissan
ZDAYZ 2012

2theextreme

Wow....this thread hadn't seen life in almost 2 months.....I blame Lou. I also blame him for 9/11 but that's a totally different issue.

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FuszNissan

I have your exhaust ready!

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LouFuszNissan
ZDAYZ 2012

TX_370

I starred into your eyes, should i be afraid?

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FuszNissan

Very Afraid

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LouFuszNissan
ZDAYZ 2012

2theextreme

Be careful....frost will possess us all soon.....see what he did to me?

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2theextreme

Shhhh....don't wake frost.....he knows when we type about him on here!

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Matt

Don't get me wrong, I agree with you on most of that. But to be jerked around for 4-6 months, and then all of a sudden put 100% faith into the company's "word" to inspect the product seems (and proved to be) naive.

I blame the company 99.9% for the way the situation turned out, not like my opinion matters of course, but sometimes a customer has to do everything *he can* to make sure a situation like this goes smoothly. The OP seemed to do quite a bit to actually make it worse, i.e. changing the order, installing an uninspected product, and prematurely selling his original parts.

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"Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.

Caravanshaka

Keep in mind I had someone waiting for my stock wheels for most of this time, and i was going to lose the sale (and I got a damn good price on selling them) if I waited any longer to ship them out.

I did fully inspect the wheels, and found that 1 wheel didn't match the color of the rest. After bringing this up with Forgestar they told me to mount them up and they would send a new wheel to replace the one that didn't match and cover the dismount/mount charge to replace it. It was only after I got everything mounted after beign told this, that I found the powdercoating job to not cover inside the spokes. It only shows in direct sunlight in the right angles, but at that time it is obvious...but something I wouldn't have seen until the wheels were on the car in the sun.

You can say it was naivity, or stupid on my part to mount them...but I had already gotten forgestar to agree to replace the bad wheel before mounting them. It was after the mounting that the problem on ALL of the wheels was found.


Like I said, I'm pretty happy with the final product I got. I wouldn't have really minded with the length of time to get them if I was told it would be a while from the beginning. But getting told 2-3 week build time, and then getting jerked around for 4-6 months is just terrible customer service. There were many times when it took 5 emails and 2 phonecalls just to get something out of them.

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RCZ

I've been kinda sitting back from this one, but damn you guys got screwed. iForged, forgestar, 360forged and now NDV.1 or whatever the name of that new company is are all the same company. I have heard terrible terrible things about them. I dont think you can go on a single online forum where they sell wheels and not find horror stories. If they pushed me around as long as they did some of you, they would have received a nice letter from my lawyer. Its not like there isnt plenty of evidence to go around.

KingZee

damn, I really liked these wheels...

MightyBobo

Everyone did - it was a pity it never worked out.

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