Beware Forgestar (My personal story)

JB-370z

I understand that these are made to order wheels with many diff offsets and sizes availible. But dam guys at some point a company need to do what they got to do about getting customer service right. In this case the right thing would be to put orders on hold and make a large stock of many different offsets and sizes. Or get more employees to help get the product out in an approprite amount of time. I was told 3 months for the SSR's I ordered a while ago and I got them in 2 1/2 months. Anymore than 3 months is plain retarded. I dont care if they are made out of gold 6 months is retarded. This company is saving all of it money on overhead for more employees which in return screews the consumer. I want forgestar wheels but I dont think I can deal with 6 months because I know they will tell me 3 months just to get me sucked in. The bottom line is it does not take this long to make the wheels, they just keep accepting more and more orders even though they do not have the capability to finish the product and ship it in an appropriate amount of time.
****Sounds like a Spawn Aero like ordeal but on a higher level with thousands of dollars involved.

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ll Baker Tuning ll GTM ll Powerhouse Amuse ll HKS ll Up-Rev ll iForged ll AP Racing ll Pioneer ll SPL ll Bride ll Top Secret ll OS Giken ll
GTM Stage 2 Twin Turboed 370z (First in Texas, Thanks To Baker Tuning)

travisjb

I'm currently waiting on a second set - what can I say, I like the wheels!... should be a good litmus test for how this company is doing... will update you guys when I hear back from them this week as to status... fingers crossed

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2009 370Z #104
*For Sale*

Caravanshaka

Good luck Travis, hopefully they have turned things around. The company certainly had potential, just the wrong people running it in my opinion.

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____________________ PROJECT DiaD - Sold but not forgotten!
The first testicular guard, the "Cup," was used in Hockey in 1874 and the first helmet was used in 1974. That means it only took 100 years for men to realize that in order to work the penis, the brain must remain whole.

Chris_1

Honestly, they may take a while, but for some reason NO ONE ever mentions the fact that Volk lately has been taking around 3 months to deliver special ordered wheels? I rarely push Volk anymore, b/c I find that is a bit excessive for a company that is SOOOO big.

Caravanshaka

The difference is that with volk and ssr and such, you are forewarned that special orders take roughly 2-3 months. With forgestar, myself and many others got told 2-3 weeks, but it took 3-6 months to acquire a good set.

I would have been happy to wait quietly for that long, if at some point in the process I was told it would take that long. Instead I got told "next week" nearly every week of the process. Being up front with customers or giving them the run-around is what separates the good companies from the ones that will soon die off.

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____________________ PROJECT DiaD - Sold but not forgotten!
The first testicular guard, the "Cup," was used in Hockey in 1874 and the first helmet was used in 1974. That means it only took 100 years for men to realize that in order to work the penis, the brain must remain whole.

travisjb

agree... but I also think it's a leap to assume they are intentionally lying... could also be that the folks answering the phone are disconnected from the production process, being pressured by the owner/boss, and/or working through a legit constraint in the production process that will eventually be corrected... prob not fair to assume they are systematically lying to customers... just my 2 cents, and I guess I'll eat my words if my order pushes out too far

haha, just noticed the sub title below your user name... now it makes sense! lol

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2009 370Z #104
*For Sale*

Caravanshaka

LOL, it all makes sense now.

I gave them the benefit of the doubt in the beginning. There just comes a time a few months into hearing excuses that you just have to assume they aren't telling You the whole truth. There are 2 guys that run the us office, Vince and Peter if I recall. They may b le disconnected from production, but there were more issues than them not giving me accurate dates.

Anyways, like I said...hopefully they have turned things around. I have noticed a few BMW's and Benz's in my area sporting them, and they are great looking and performing wheels for the money. If they get the distribution and customer service nailed down they could be a top contender in the affordable yet not cheap wheel category

__________________
____________________ PROJECT DiaD - Sold but not forgotten!
The first testicular guard, the "Cup," was used in Hockey in 1874 and the first helmet was used in 1974. That means it only took 100 years for men to realize that in order to work the penis, the brain must remain whole.

Gunzero

I want one

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Caravanshaka

locking this one down

__________________
____________________ PROJECT DiaD - Sold but not forgotten!
The first testicular guard, the "Cup," was used in Hockey in 1874 and the first helmet was used in 1974. That means it only took 100 years for men to realize that in order to work the penis, the brain must remain whole.