Forgestar Rims

Dave384 · 07-08-2009, 03:11 PM

I have a set installed on my car. I ordered them and it took 6 weeks for the wheels to arrive initially. That was fine except when they arrived I realized that the one wheel had abrasions around the lugnut holes. I was going to forgive that since they were "minor" flaws in the wheels. I had the wheels mounted before I noticed the major flaw. The two rear wheels were darker in color than the front wheels. The left rear wheel is only a little darker, which could possibly be lived with, but the right rear wheel looks more like their gunmetal color. According to Forgestar it is the lighting in the photos that caused the color variation, which I could maybe see for the left side. I obviously have seen them in person, though, and they are indeed darker. I contacted Forgestar about replacing the rear wheels. They said that they would replace the right rear wheel, but not the wheel that came with abrasions and admittedly (by Forgestar) looked a little darker than the front wheels. I just wanted them to do the right thing and replace the two rear wheels for the reasons stated above, but apparently that is not going to happen. They did, however, offer to send me shipping stickers so that I could send the wheels back to them for a refund. They did warn me that if the wheels get bent in shipping somehow and UPS does not cover the damage then the wheels will be shipped back to me and I would be stuck with them.

Don't get me wrong. I think the wheels they produce are awesome and a great deal for how much they cost. I am just not impressed with the way in which they handled this situation. I would call once a week or so to see how the progress was going, and I was spoken to like I was bothering them. If I am not mistaken, there are a group of people (who ordered Titanium finish) that had a similar problem with the wheels, so I don't believe I am alone with my frustration.

Pictures are attached. If you all want to see the lugnut abrasions I can post those as well. You can't quite see the full extent in the pictures I took, though.

M.Bonanni · 07-08-2009, 03:16 PM

Oh wow, that is no bueno. I hope that whatever the final outcome, everyone is happy.

Caravanshaka · 07-08-2009, 03:23 PM

damn...if mine come in like that I'm gonna be PISSED

they aren't replacing both of the rear wheels for you?

Dave384 · 07-08-2009, 03:48 PM

No. They are not replacing both rears. For about a week and a half, I was under the impression that they were, but I just spoke to them today and they will not replace the left rear. He seemed frustrated that I kept "checking in", and he offered to take the wheels back and refund the money. It is not what I want at all, but it seems like that is what it has come to. Now I have to pay to have the wheels dismounted and all this time has been wasted. It's unfortunate.

Caravanshaka · 07-08-2009, 03:54 PM

I'd be livid.

If it weren't for Mike at DDM taking pretty good care of me and my transaction with them, I'd be calling to cancel my order right now =/

speedworks · 07-08-2009, 04:01 PM

Wow, it seem obvious to me that the rears are both darker. It is disappointing that they are not going to take care of you. It will probably make me NOT want to deal with them - bad way to start. Keep us informed if anything changes.

BTW - I would be PISSED.

Dave384 · 07-08-2009, 04:23 PM

Here are the photos of the lugnut blemishes. Pay attention to the marks on the out rim of the lugnut holes. They look worse in person, but they are not absolutely horrible. Also, the marks were there prior to mounting. Even one of the service guys noticed.

P.S. Just in case others have these wheels on order, you will have to buy aftermarket lugnuts to mount these wheels. I found this out when at the dealer. I think they used Maxima lugnuts, which are smaller in diameter.

Togo · 07-08-2009, 04:34 PM

This isn't good to hear at all. I'm all for quality customer service. I'd be pissed that the wheels arrived in this manor and furious that they weren't going to rectify the situation.

LiquidZ · 07-08-2009, 04:47 PM

Well, looks like my respect for Forgestar just plummeted. I might not be placing an order at all and forking out the extra cash for some quality SSR Type-F's.

Togo · 07-08-2009, 04:53 PM

Companies need to realize the effects of the internet and the consequences of their actions. It's not difficult at all to share information or experiences with an exorbitant amount of people. They are only shooting themselves in the foot right now.

wstar · 07-08-2009, 04:54 PM

I'm sorry but that left rear is definitely a different color, it's not lighting. Don't accept it. Either make them replace both rears, or make them take back the whole set. Don't pay for shipping on any of it either. They know they made a mistake here, and they should be willing to correct it. If not, take them to a small claims court over it.

Caravanshaka · 07-08-2009, 04:54 PM

Quote:

Originally Posted by Togo

Companies need to realize the effects of the internet and the consequences of their actions. It's not difficult at all to share information or experiences with an exorbitant amount of people. They are only shooting themselves in the foot right now.

wstar · 07-08-2009, 04:55 PM

Oh and what's up with the lugnut thing? The holes are a different shape than the stock wheels, and thus don't fit the stock lugnuts? Mike, you've installed F-14's on your car already, but with those open-ended racing nuts IIRC. Did you ever get to try the stock nuts on them?

M.Bonanni · 07-08-2009, 04:57 PM

Quote:

Originally Posted by wstar

Oh and what's up with the lugnut thing? The holes are a different shape than the stock wheels, and thus don't fit the stock lugnuts? Mike, you've installed F-14's on your car already, but with those open-ended racing nuts IIRC. Did you ever get to try the stock nuts on them?

No I didn't ever try the stock lugs. Aparently they are too big for the holes according to Dave. Not unusual for an aftermarket wheel not to accomodate stock logs, especially the monsters that come on the Z.

wstar · 07-08-2009, 05:04 PM

Quote:

Originally Posted by DDMotorsports

No I didn't ever try the stock lugs. Aparently they are too big for the holes according to Dave. Not unusual for an aftermarket wheel not to accomodate stock logs, especially the monsters that come on the Z.

I don't really care one way or the other, I just want to be prepared rather than surprised when I show up at the tire/wheel place to get everything mounted up. Does anyone know of a specific model number for lugs that will work on F-14s on the 370Z?

07-08-2009, 03:11 PM	#31 (permalink)
Dave384 Base Member Join Date: Apr 2009 Location: Ohio Posts: 81 Drives: '11 Nissan 370Z Red Rep Power: 16	I have a set installed on my car. I ordered them and it took 6 weeks for the wheels to arrive initially. That was fine except when they arrived I realized that the one wheel had abrasions around the lugnut holes. I was going to forgive that since they were "minor" flaws in the wheels. I had the wheels mounted before I noticed the major flaw. The two rear wheels were darker in color than the front wheels. The left rear wheel is only a little darker, which could possibly be lived with, but the right rear wheel looks more like their gunmetal color. According to Forgestar it is the lighting in the photos that caused the color variation, which I could maybe see for the left side. I obviously have seen them in person, though, and they are indeed darker. I contacted Forgestar about replacing the rear wheels. They said that they would replace the right rear wheel, but not the wheel that came with abrasions and admittedly (by Forgestar) looked a little darker than the front wheels. I just wanted them to do the right thing and replace the two rear wheels for the reasons stated above, but apparently that is not going to happen. They did, however, offer to send me shipping stickers so that I could send the wheels back to them for a refund. They did warn me that if the wheels get bent in shipping somehow and UPS does not cover the damage then the wheels will be shipped back to me and I would be stuck with them. Don't get me wrong. I think the wheels they produce are awesome and a great deal for how much they cost. I am just not impressed with the way in which they handled this situation. I would call once a week or so to see how the progress was going, and I was spoken to like I was bothering them. If I am not mistaken, there are a group of people (who ordered Titanium finish) that had a similar problem with the wheels, so I don't believe I am alone with my frustration. Pictures are attached. If you all want to see the lugnut abrasions I can post those as well. You can't quite see the full extent in the pictures I took, though. __________________ Eibach Pro-Kit -- Window Tint (35%/20%) -- Alpine CDA-117 + Focal 165 KRX2 + JL Slash 300/2v2 + JL 12w6v2 + JL Slash 500/1v2 -- FI TDX Cat Back (18" resonators) + FI HFCs -- Venaci Mesh R:20"x11" F:20"x9.5" w/ Falken FK452 Last edited by Dave384; 07-10-2009 at 11:43 PM. Reason: Resizing pictures

07-08-2009, 03:16 PM	#32 (permalink)
M.Bonanni The370Z.com Sponsor Join Date: Nov 2008 Location: Las Vegas Posts: 2,575 Drives: Fast Rep Power: 1320	Oh wow, that is no bueno. I hope that whatever the final outcome, everyone is happy. __________________ MikeBonanni.com Twitter: http://www.twitter.com/MikeBonanni Facebook: http://www.facebook.com/MBonanni36 Function > Form Last edited by M.Bonanni; 07-08-2009 at 05:49 PM.

07-08-2009, 03:48 PM	#34 (permalink)
Dave384 Base Member Join Date: Apr 2009 Location: Ohio Posts: 81 Drives: '11 Nissan 370Z Red Rep Power: 16	No. They are not replacing both rears. For about a week and a half, I was under the impression that they were, but I just spoke to them today and they will not replace the left rear. He seemed frustrated that I kept "checking in", and he offered to take the wheels back and refund the money. It is not what I want at all, but it seems like that is what it has come to. Now I have to pay to have the wheels dismounted and all this time has been wasted. It's unfortunate. __________________ Eibach Pro-Kit -- Window Tint (35%/20%) -- Alpine CDA-117 + Focal 165 KRX2 + JL Slash 300/2v2 + JL 12w6v2 + JL Slash 500/1v2 -- FI TDX Cat Back (18" resonators) + FI HFCs -- Venaci Mesh R:20"x11" F:20"x9.5" w/ Falken FK452

07-08-2009, 04:23 PM	#37 (permalink)
Dave384 Base Member Join Date: Apr 2009 Location: Ohio Posts: 81 Drives: '11 Nissan 370Z Red Rep Power: 16	Here are the photos of the lugnut blemishes. Pay attention to the marks on the out rim of the lugnut holes. They look worse in person, but they are not absolutely horrible. Also, the marks were there prior to mounting. Even one of the service guys noticed. P.S. Just in case others have these wheels on order, you will have to buy aftermarket lugnuts to mount these wheels. I found this out when at the dealer. I think they used Maxima lugnuts, which are smaller in diameter. __________________ Eibach Pro-Kit -- Window Tint (35%/20%) -- Alpine CDA-117 + Focal 165 KRX2 + JL Slash 300/2v2 + JL 12w6v2 + JL Slash 500/1v2 -- FI TDX Cat Back (18" resonators) + FI HFCs -- Venaci Mesh R:20"x11" F:20"x9.5" w/ Falken FK452

07-08-2009, 04:47 PM	#39 (permalink)
LiquidZ A True Z Fanatic Join Date: Nov 2008 Location: Columbus, OH Posts: 1,940 Drives: Mag. Black 2009 370Z Rep Power: 705	Well, looks like my respect for Forgestar just plummeted. I might not be placing an order at all and forking out the extra cash for some quality SSR Type-F's. __________________

07-08-2009, 03:23 PM	#33 (permalink)
Caravanshaka I shake Caravans Join Date: Apr 2009 Location: north Dallas Posts: 9,517 Drives: everyone crazy Rep Power: 42	damn...if mine come in like that I'm gonna be PISSED they aren't replacing both of the rear wheels for you?

07-08-2009, 03:54 PM	#35 (permalink)
Caravanshaka I shake Caravans Join Date: Apr 2009 Location: north Dallas Posts: 9,517 Drives: everyone crazy Rep Power: 42	I'd be livid. If it weren't for Mike at DDM taking pretty good care of me and my transaction with them, I'd be calling to cancel my order right now =/

07-08-2009, 04:01 PM	#36 (permalink)
speedworks Track Member Join Date: Jan 2009 Location: Boston, MA Posts: 550 Drives: PW purchased 01/09 Rep Power: 17	Wow, it seem obvious to me that the rears are both darker. It is disappointing that they are not going to take care of you. It will probably make me NOT want to deal with them - bad way to start. Keep us informed if anything changes. BTW - I would be PISSED.

07-08-2009, 04:34 PM	#38 (permalink)
Togo A True Z Fanatic Join Date: May 2009 Location: E. Northport, NY Posts: 7,597 Drives: Stuff Rep Power: 657	This isn't good to hear at all. I'm all for quality customer service. I'd be pissed that the wheels arrived in this manor and furious that they weren't going to rectify the situation.

07-08-2009, 04:53 PM	#40 (permalink)
Togo A True Z Fanatic Join Date: May 2009 Location: E. Northport, NY Posts: 7,597 Drives: Stuff Rep Power: 657	Companies need to realize the effects of the internet and the consequences of their actions. It's not difficult at all to share information or experiences with an exorbitant amount of people. They are only shooting themselves in the foot right now.

07-08-2009, 04:54 PM	#41 (permalink)
wstar A True Z Fanatic Join Date: Mar 2009 Location: Houston, TX Posts: 4,024 Drives: too slow Rep Power: 3594	I'm sorry but that left rear is definitely a different color, it's not lighting. Don't accept it. Either make them replace both rears, or make them take back the whole set. Don't pay for shipping on any of it either. They know they made a mistake here, and they should be willing to correct it. If not, take them to a small claims court over it. __________________ 7AT Track Car! Journal thread / Car setup details

07-08-2009, 04:55 PM	#43 (permalink)
wstar A True Z Fanatic Join Date: Mar 2009 Location: Houston, TX Posts: 4,024 Drives: too slow Rep Power: 3594	Oh and what's up with the lugnut thing? The holes are a different shape than the stock wheels, and thus don't fit the stock lugnuts? Mike, you've installed F-14's on your car already, but with those open-ended racing nuts IIRC. Did you ever get to try the stock nuts on them? __________________ 7AT Track Car! Journal thread / Car setup details

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