DPE Wheels.... My never ending nightmare.

elmz

That sucks man, I hope you get things worked out. I've never bought anything from DPE but a quick google search will show you some unhappy customers across different forums on the first page. Although, that does not tell the entire story, all businesses will have their share of unhappy customers, but it's how they deal with unhappy customers that makes the difference. From a customer point of view, despite Jojo's professional response, I have to side with the OP. There is nothing worse than spending your hard earned money on something and end up waiting months for it. Then to call every 2 weeks to be given excuse after excuse, and in the end, to find out they didn't even have what he wanted in stock. It sounds to me they were feeding him excuses until the actual part came in, but that's just my opinion. I think this entire situation could have been avoided if they had just told him that in the beginning. At some point, these situations should have been escalated e.g. compensation or increased customer dialogue to make the customer feel like he is being serviced, hence customer service.