WARNING: This is not a thread to start a debate or to stir the pot!!! As many of you know I have worked with many vendors/manufacturers (as a mediator if
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11-15-2011, 10:59 AM | #1 (permalink) |
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My Personal take on the Forged Specialties Dilemma...
WARNING: This is not a thread to start a debate or to stir the pot!!! As many of you know I have worked with many vendors/manufacturers (as a mediator if you will) in our community to right the issues with our members and community in the past. I am here now to encourage a Manufacturer to speak out for themselves and to come forth with all the details of what has happened with a member/customer. I was able to get a hold of the Owners of Forged Specialties and Chris of WDO through my network. After an hour plus long conference call I got the whole story from the Forged Specialties side. I was able to talk with Chris and the other owners of Forged Specialties into bringing you guys the details and to show the steps that they have taken to honor the warranty work for this customer and plan to do. From what we discussed over the phone I have encouraged Chris and the owners of Forged Specialties to step forth and in a single post tell the whole story and expose the truth in its entirety. Chris will be posting up the whole story along with what they have offered the customer as the resolution to the issues and I personally feel that the plan that Chris brought forth in our call as very reasonable and as a customer I would respect and gladly take. I would hope that Blaine and Forged Specialties can come to an agreement and be able to resolve the issue. After hearing both sides of the story and after the proof was laid out before me I feel both parties could have handled things better. Ultimately, Forged Specialties wants to fix the problem and make things right and is offering to do just that. With that said I still think Blaine should let them take care of the wheels this is at no cost to him to get fixed. Even after all the times the wheels have been sent back and forth I say give them one more shot. Forged Specialties even went third party to fix the issues. Hopefully this will be the last time.
So what does this tell us? Do NOT get chrome wheels!!! we drive sports cars not Cadillacs ! Chrome has too many cons and not enough pros to justify going chrome...
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11-15-2011, 11:15 AM | #2 (permalink) | |
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Chris was going to post up his response... His account is having issues and he has asked me to quote his response:
Quote:
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11-15-2011, 11:16 AM | #3 (permalink) |
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I will agree with Bullitt here.
I have seen both sides and I believe both parties could have done better.
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11-15-2011, 11:28 AM | #4 (permalink) |
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Wasn't he banned because he was using multiple accounts to bash other vendors and pump up his brand?
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11-15-2011, 11:30 AM | #5 (permalink) |
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I can not comment on this because i do not know. However it is not relevant to the problem at hand
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11-15-2011, 11:47 AM | #8 (permalink) |
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I was informed that he was banned by the admin after I posted... Reasons I am unaware of.
Mike
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11-15-2011, 11:47 AM | #9 (permalink) |
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The problem at hand is this one customer. It is not his status as a member on this board. That can be left for another topic.
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11-15-2011, 11:48 AM | #10 (permalink) |
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The topic of this thread is a discussion / clarification of a single customer issue, and resolution attempts by both parties. How the company handles itself ('shady' or not) is not being discussed.
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11-15-2011, 11:51 AM | #11 (permalink) |
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11-15-2011, 11:53 AM | #12 (permalink) |
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what about my customer issue? ......
not sure if it was posted here already... a lot of info here: http://www.gencoupe.com/wheels-tires...es-beware.html
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Last edited by NXXT; 11-15-2011 at 11:56 AM. |
11-15-2011, 11:58 AM | #13 (permalink) | |
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Quote:
So nice of you to chime in. Exactly, what about your issue? Is that not important to anyone else here? |
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11-15-2011, 12:03 PM | #14 (permalink) |
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Graphite: I understand your concerns. If you look at the previously locked thread, I stated VERY similar concerns to yours.
However, this is a TECHNICAL forum. Keep the discussion to the product itself. I've already made my feelings known to administration and staff here that we need a vendor review area, where feedback on customer support and how a company 'handles itself' is more appropriate. |
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