Wheel locks - problem
 

My 2011 came with dealer-installed wheel locks (not at my request). Unfortunately, somewhere between that installation and me taking possession (transported from another dealer out-of-state), the unlocking key was lost. I have no way to change a tire myself. We have already established that a flat tire will result in a flatbed transport at their expense.

As it turns out, however, getting a replacement keyed socket isn't easy and so far it has befuddled the Nissan parts guy. We identified which of the 8 sockets it is in the dealer master kit, but as far as we can tell there are no identifying numbers or codes by which he can order it.

I don't really care that much about locking lug nuts, but I did pay for them. The parts guy has been trying to convince me to just ditch the locks, but he's not too keen on paying me the $51 that they added to the invoice.

Any suggestions on an expeditious way of getting this missing-wheel-lock-key problem resolved?

I would tell them you never received it when you obtained the new car. Make them take them off and give you a full new set

Yeh, that's one solution I offered them. Last week I got "don't worry, we'll track that key down". Naturally, the original dealership has no clue and cares less. No doubt that key is sitting in some salesman's junk drawer.

Anyway, today I offered to help them get the problem resolved by calling Nissan Consumer Affairs. That turned out to be a pretty effective way of getting the tire pressure sensor fixed on my wife's Murano, after three trips to the dealer with no joy. They weren't particularly enthusiastic about me taking that approach again, and I sense a renewed purpose on their part. We'll see.

So the dealer is being an *** about getting you a new set of wheel locks after they lost the key? those things are cheap enough that you think it wouldn't matter to them...

I would demand they remove them and refund you the Money since their worthless without a key.

Not really being an ***, just taking a more casual approach to my problem than I would consider optimal. It wasn't them that actually lost the key, it was the original dealership (Amato Nissan in Milwaukee). In this case my dealer has an unrealistic hope that they can save dealer cost (what..maybe $35?) on a new set of locks by finding the lost one. Overall, they're nice people. I try to be nice back, but this has gone on long enough and today I ratcheted it up a notch. I know from experience that they don't like getting calls from Nissan Consumer Affairs.

Worse than worthless. In the case of a flat tire, the lack of that key turns a 20 minute roadside PITA into a 2 hour flatbed adventure.

Have them order a new set for you. Part #99998-JT000. A wheel/tire shop can remove the locks on your wheels without the key, if the dealership can't do it.