Venaci Wheels?

Baer383 · 05-24-2011, 07:09 PM

Quote:

Originally Posted by phelan

Are people on long waits ordering custom rims, i.e. custom widths and offsets that aren't typical for our cars? I'm just curious if there is a manufacturing reason for this.

Consider that Volks, etc. are 3 month to 4 month waits if you order. Keep in mind, though, that you're ordering a wheel of which they make a big set of - I don't think you custom offset a Volk rim very often, if you do you paid up the arse to do it. The most you can do is custom coloring, and that's easy, it's the forging that's hard.

But to manufacture a one-off custom wheel offset, the cost is really, really high. I wouldn't be surprised if the manufacturer waited a while to see if anybody else made a similar request so they can reduce manufacturing costs a bit. Of course, information like this should be known up front, so the buyer knows exactly what they're getting into.

Not to defend the constant ETA updates and what not, and one year plus is getting excessive, but I'm saying that you still have to consider the engineering costs and time required to build a true 'custom' wheel. It's not as easy as flipping a switch in the machine.

Anyway, hopefully everybody arrives at a...er...peaceful solution that works for all parties involved.

You are right

But when you order wheels and are told you will have them in 2 months and I'm going on 7 months that has been the problem all along,

I sold my wheels b/c he said 2 months and I'll have new ones,if I was told 7 months in the beginning I wouldn't be that mad b/c I knew what I was walking into.

VIP-STATUS · 05-24-2011, 07:15 PM

WoW! I haven't logged on here for a few days cause we're moving to a new shop.And then this thread...Those who have been able to reach me in the moments I've been available, I have told them I'm moving and am a bit short handed.... I apologize for that.

Well first of all, for the group of people that are waiting for wheels, most of these wheels are coming out from Japan. Many of the wheels that are done are already inbound from Japan. From my correspondences, the wheels should be due to arrive near the end of June.

Long story short, when Work Wheels were building some of our wheels(Private Label), we were promised exclusivity in the Americas for certain models in their line. But as the line started to move move, we have noticed that many of our wheels were brought in without our knowledge through improper channels. Due to these issues, Venaci Japan has decided to use a different manufacture to build the new wheels. This allows more flexibility to bring the wheels in a 3pc and 1pc forged construction at a very competitive price. Quality is still of the utmost importance and will not be compromised. This new shift will also allow for faster build times so these delays will no longer be an issue. In addition we will also be able to offer more customized finishes.

There are already current back-orders that are being built with the construction and have already been delivered. i.e. Nitrous already received his set with the new 3pc construction.

I sincerely apologize for those that have been waiting so patiently. I know it may sound redundant, but it is on the way.

phelan · 05-24-2011, 07:15 PM

^^ Right, I never questioned the argument about faulty ETAs. But I think people buy into the whole 'yes, this can be done quickly and perfectly' idea too easily. If you order a custom wheel, you can't honestly expect it to be done faster than a wheel that's being rolled off a mature production line one after another.

Perhaps at the end of the day it's an issue of managing expectations on both sides. But that's just my thoughts on it, taken from a purely manufacturing engineering standpoint. Custom ALWAYS takes longer, no matter what.

Rick - quit moving already you're getting screwed over by your mobile shop

(I kid, I kid)

Baer383 · 05-24-2011, 07:24 PM

So Rick are all of are wheels coming in the end of June,or do you have mine like you told me.

ilostmypill · 05-24-2011, 07:30 PM

ok i understand custom wheels can take long, but i asked before order. He told me eta in 2 months. and then my wheels will be here in 2 weeks, and then they are at custom, and then another 3 months still no wheels. wtf? 7 months now

VIP-STATUS · 05-24-2011, 07:36 PM

"ilostmypill" You already got all your $$ back and are you asking me if i still have your wheels?

Quote:

Originally Posted by ilostmypill

ok i understand custom wheels can take long, but i asked before order. He told me eta in 2 months. and then my wheels will be here in 2 weeks, and then they are at custom, and then another 3 months still no wheels. wtf? 7 months now

VIP-STATUS · 05-24-2011, 07:37 PM

frank i already got your wheels

Quote:

Originally Posted by Baer383

So Rick are all of are wheels coming in the end of June,or do you have mine like you told me.

Billy02987 · 05-24-2011, 07:46 PM

I understand it's a custom process and could take a while. That's not what I'm upset about though. It's just everytime I get an update I'm told their suppose to be in on such and such date. Then they don't come in. Then it's this date they'll be in and they dont come in and so on and so forth. If their not ready then why am
I being told that they'll be here. Just tell me their not ready. I mean my wheels weren't anything special, it's not like they were the first set of spirits ordered. Like I said my invoice doesn't even have an order number on it. How am I suppose to believe they were ordered when I inquired about them.

VIP-STATUS · 05-24-2011, 07:49 PM

For "some" of you here that are asking about your parts or to ship you parts.
1. You are asking about the free parts.
2.Some of you are asking me to ship part+wheels over $5000 first then pay later.You guys think about that.
3.When some of you that leave deposit from $500-1000 or even less then half.We front full payment for you first.
4.For the guys that got many FREE part or free shipping etc ! how much you got.But no one wants to speak up?

And for stogey420time! thank you for all your help i know you love me bro.Helping

Why don't you post that your buddy wants a new set of wheels.And why don't you post that i'm paying 50% of his wheels.When i got to tx we can hang out.

Billy02987 · 05-24-2011, 07:49 PM

Also, whether a company is moving locations or not you should be able to always be in contact with them. It's ridiculous that you can't leave a message either. How are you suppose to even know that people are trying to reach you? It's the poor treatment of customers that has be frustrated.

Billy02987 · 05-24-2011, 07:55 PM

And yes Rick if I was offered free parts and such I would mention you were doing your part to make it right. Me personally, I don't want any free parts. I just want my wheels. I work hard and enjoy the satisfaction I get from earning the things I buy. And yes I only paid a portion cause you suggested it. If you told me it has to be paid in full I would of paid in full no questions asked.

VIP-STATUS · 05-24-2011, 07:58 PM

Hey Billy
ok,the order for spirit in sliver was order with me on 1-28-2011
Let's say they got the order few days after.And got started.Once what is done we try yo get it to the port or shipping company for ocean shipping.
We try to meet to shipping amount for ocean to save everyone shipping cost.
But when we talk some time ago i told you that i was trying to get you the brushed color first right? Cause that is the one set that i got coming first.
I'm trying to get you what ever comes first

Quote:

Originally Posted by Billy02987

I understand it's a custom process and could take a while. That's not what I'm upset about though. It's just everytime I get an update I'm told their suppose to be in on such and such date. Then they don't come in. Then it's this date they'll be in and they dont come in and so on and so forth. If their not ready then why am
I being told that they'll be here. Just tell me their not ready. I mean my wheels weren't anything special, it's not like they were the first set of spirits ordered. Like I said my invoice doesn't even have an order number on it. How am I suppose to believe they were ordered when I inquired about them.

VIP-STATUS · 05-24-2011, 08:06 PM

The list was not for you billy.There other people that are posting in here.
I know you work hard and want your parts bro.
And yes i said ok to just deposit $900 for a $2600 wheels.Cause i did that for many people and i can do the same for you.
But when i talk to you on monday and i said i was going to try to find out eta by weds,and i didn't find out the eta yet.So i had to wait till i have a eta.
So thur or fri comes and you started this,That's ok and i understand bro.
You have my email and when you email me did i write you back right away?

Quote:

Originally Posted by Billy02987

And yes Rick if I was offered free parts and such I would mention you were doing your part to make it right. Me personally, I don't want any free parts. I just want my wheels. I work hard and enjoy the satisfaction I get from earning the things I buy. And yes I only paid a portion cause you suggested it. If you told me it has to be paid in full I would of paid in full no questions asked.

kooj_01 · 05-24-2011, 08:07 PM

How about my wheels Rick. You told me a month a ago they were already on heir way. Do you already have mine?

VIP-STATUS · 05-24-2011, 08:12 PM

your wheels are on the same shipping

Quote:

Originally Posted by kooj_01

How about my wheels Rick. You told me a month a ago they were already on heir way. Do you already have mine?

05-24-2011, 07:15 PM	#138 (permalink)
phelan A True Z Fanatic Join Date: Apr 2009 Location: CA Age: 38 Posts: 9,513 Drives: Scoobaroo Rep Power: 3406	^^ Right, I never questioned the argument about faulty ETAs. But I think people buy into the whole 'yes, this can be done quickly and perfectly' idea too easily. If you order a custom wheel, you can't honestly expect it to be done faster than a wheel that's being rolled off a mature production line one after another. Perhaps at the end of the day it's an issue of managing expectations on both sides. But that's just my thoughts on it, taken from a purely manufacturing engineering standpoint. Custom ALWAYS takes longer, no matter what. Rick - quit moving already you're getting screwed over by your mobile shop (I kid, I kid) __________________ 凛 ('Rin') - 2009 Nissan 370Z With silence comes peace. With peace comes freedom. With freedom comes silence. Last edited by phelan; 05-24-2011 at 07:19 PM.

05-24-2011, 07:24 PM	#139 (permalink)
Baer383 A True Z Fanatic Join Date: Aug 2010 Location: Lawrenceville,Ga Posts: 4,293 Drives: My foot up your azz Rep Power: 30	So Rick are all of are wheels coming in the end of June,or do you have mine like you told me. __________________ 2013 ZL1 754 rwhp 747 rwtq

05-24-2011, 07:46 PM	#143 (permalink)
Billy02987 Track Member Join Date: Jul 2009 Location: South FL Posts: 975 Drives: 2010 GT-R Rep Power: 19	I understand it's a custom process and could take a while. That's not what I'm upset about though. It's just everytime I get an update I'm told their suppose to be in on such and such date. Then they don't come in. Then it's this date they'll be in and they dont come in and so on and so forth. If their not ready then why am I being told that they'll be here. Just tell me their not ready. I mean my wheels weren't anything special, it's not like they were the first set of spirits ordered. Like I said my invoice doesn't even have an order number on it. How am I suppose to believe they were ordered when I inquired about them. __________________ 2010 GT-R 2009 GTM TT 370Z-SOLD

05-24-2011, 07:49 PM	#145 (permalink)
Billy02987 Track Member Join Date: Jul 2009 Location: South FL Posts: 975 Drives: 2010 GT-R Rep Power: 19	Also, whether a company is moving locations or not you should be able to always be in contact with them. It's ridiculous that you can't leave a message either. How are you suppose to even know that people are trying to reach you? It's the poor treatment of customers that has be frustrated. __________________ 2010 GT-R 2009 GTM TT 370Z-SOLD

05-24-2011, 07:55 PM	#146 (permalink)
Billy02987 Track Member Join Date: Jul 2009 Location: South FL Posts: 975 Drives: 2010 GT-R Rep Power: 19	And yes Rick if I was offered free parts and such I would mention you were doing your part to make it right. Me personally, I don't want any free parts. I just want my wheels. I work hard and enjoy the satisfaction I get from earning the things I buy. And yes I only paid a portion cause you suggested it. If you told me it has to be paid in full I would of paid in full no questions asked. __________________ 2010 GT-R 2009 GTM TT 370Z-SOLD

05-24-2011, 07:15 PM	#137 (permalink)
VIP-STATUS Inactive vendor Join Date: Mar 2009 Location: Torrance,Ca Posts: 465 Drives: 2009 370Z Red Rep Power: 257	WoW! I haven't logged on here for a few days cause we're moving to a new shop.And then this thread...Those who have been able to reach me in the moments I've been available, I have told them I'm moving and am a bit short handed.... I apologize for that. Well first of all, for the group of people that are waiting for wheels, most of these wheels are coming out from Japan. Many of the wheels that are done are already inbound from Japan. From my correspondences, the wheels should be due to arrive near the end of June. Long story short, when Work Wheels were building some of our wheels(Private Label), we were promised exclusivity in the Americas for certain models in their line. But as the line started to move move, we have noticed that many of our wheels were brought in without our knowledge through improper channels. Due to these issues, Venaci Japan has decided to use a different manufacture to build the new wheels. This allows more flexibility to bring the wheels in a 3pc and 1pc forged construction at a very competitive price. Quality is still of the utmost importance and will not be compromised. This new shift will also allow for faster build times so these delays will no longer be an issue. In addition we will also be able to offer more customized finishes. There are already current back-orders that are being built with the construction and have already been delivered. i.e. Nitrous already received his set with the new 3pc construction. I sincerely apologize for those that have been waiting so patiently. I know it may sound redundant, but it is on the way.

05-24-2011, 07:30 PM	#140 (permalink)
ilostmypill Base Member Join Date: Aug 2010 Location: vancouver Posts: 162 Drives: 2010 40th Rep Power: 15	ok i understand custom wheels can take long, but i asked before order. He told me eta in 2 months. and then my wheels will be here in 2 weeks, and then they are at custom, and then another 3 months still no wheels. wtf? 7 months now

05-24-2011, 07:49 PM	#144 (permalink)
VIP-STATUS Inactive vendor Join Date: Mar 2009 Location: Torrance,Ca Posts: 465 Drives: 2009 370Z Red Rep Power: 257	For "some" of you here that are asking about your parts or to ship you parts. 1. You are asking about the free parts. 2.Some of you are asking me to ship part+wheels over $5000 first then pay later.You guys think about that. 3.When some of you that leave deposit from $500-1000 or even less then half.We front full payment for you first. 4.For the guys that got many FREE part or free shipping etc ! how much you got.But no one wants to speak up? And for stogey420time! thank you for all your help i know you love me bro.Helping Why don't you post that your buddy wants a new set of wheels.And why don't you post that i'm paying 50% of his wheels.When i got to tx we can hang out.

05-24-2011, 08:07 PM	#149 (permalink)
kooj_01 Base Member Join Date: Apr 2010 Location: Hudson, NY Posts: 54 Drives: 2010 Nissan 370z Rep Power: 15	How about my wheels Rick. You told me a month a ago they were already on heir way. Do you already have mine?

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