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VIP Status??

Has anyone been able to get a hold of VIP? I send private messages but they don't get answered and I've been trying to call for a couple days now

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Old 04-07-2011, 04:05 PM   #1 (permalink)
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Default VIP Status??

Has anyone been able to get a hold of VIP? I send private messages but they don't get answered and I've been trying to call for a couple days now and it says their numbers been disconnected. I checked thier website and there's no update saying they changed numbers or anything. I have no problem with there being a delay on my wheels, it's the poor poor communication that's killing me. If they didn't already have some of my money on hold I wouldn't be worried but this is very shady. I know I'm not the only one having this problem. Any help would be appreciated.
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Old 04-07-2011, 04:36 PM   #2 (permalink)
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Any more specific information on what you are waiting on and how long you have been waiting?
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Old 04-07-2011, 04:42 PM   #3 (permalink)
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Old 04-07-2011, 04:44 PM   #4 (permalink)
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Old 04-07-2011, 04:46 PM   #5 (permalink)
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Old 04-07-2011, 04:55 PM   #6 (permalink)
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Im waiting a set of venaci spirits that I ordered in January. The wait is not what I'm worried about like I said. I know there's people that have been waiting much longer. It's the lack of communication and leaving customers in the dark that is bothersome.

I dont understand why this has to get locked, but the fact that people come in here and only say ibtl and put popcorn smilies will get it closed I suppose.
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Old 04-07-2011, 05:00 PM   #7 (permalink)
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Rick's around. Agreed that he is taking in more business than he can handle, but one thing he is NOT is a thief. He's around. I just got my wheels delivered today...it's the first set of the new Venaci 99RR, after 20 or so delays.
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Old 04-07-2011, 05:02 PM   #8 (permalink)
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I think once a company has your money, and suddenly disappears with no way to get a hold of them is more then a fair reason to have a thread raising concerns. If your not having similar issues, or have no help to input on the situation then don't post.
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Old 04-07-2011, 05:04 PM   #9 (permalink)
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Quote:
Originally Posted by Nitrouz View Post
Rick's around. Agreed that he is taking in more business than he can handle, but one thing he is NOT is a thief. He's around. I just got my wheels delivered today...it's the first set of the new Venaci 99RR, after 20 or so delays.
I'm not claiming him a thief either. I'm not even saying he's a bad guy. You just can't take people's money like this and leave them in the dark. I just want to be able to contact the company I'm doing business with, especially when they already have my money.
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Old 04-07-2011, 05:08 PM   #10 (permalink)
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I had a long wait on a bodykit I ordered. He's not always on top of the communication but he went above and beyond to make it right when it was all said and done.
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Old 04-07-2011, 06:56 PM   #11 (permalink)
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besides VIP Status, Rick has two other businesses and two children, one of which is a new addition to his family... he'll come through.
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Old 04-07-2011, 07:12 PM   #12 (permalink)
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You could try jamaica951? he may be able to help getting in contact with Rick?
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Old 04-07-2011, 08:03 PM   #13 (permalink)
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Quote:
Originally Posted by Nitrouz View Post
Rick's around. Agreed that he is taking in more business than he can handle, but one thing he is NOT is a thief. He's around. .
It maybe hard to get a hold of him, but he is around. They sometimes have phone line problems. Try again in a day or so.
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Old 04-07-2011, 08:06 PM   #14 (permalink)
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I had some trouble getting a hold of him too...but everything worked out in the end

Just give it time. Try to send messages to his email not his inbox.
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Old 04-07-2011, 08:11 PM   #15 (permalink)
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Quote:
Originally Posted by JollyGoodChap View Post
besides VIP Status, Rick has two other businesses and two children, one of which is a new addition to his family... he'll come through.
This is a constant excuse in various VIP Status threads.. IT's NOT THE CUSTOMERS FAULT that he has other business's, family to run, etc.. These threads have been popping up over the last 4-5 MONTHS! The same issues with order delays, impossible communication, members going to VIP Status mid week to find their doors locked, etc.. I could understand a rough patch for a short period of time but this is just absurd. The guy obviously does NOT know how to run a business if he can't fix the communication issues by now
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