VIP Status??

JollyGoodChap

besides VIP Status, Rick has two other businesses and two children, one of which is a new addition to his family... he'll come through.

dan avoN7

This is a constant excuse in various VIP Status threads.. IT's NOT THE CUSTOMERS FAULT that he has other business's, family to run, etc.. These threads have been popping up over the last 4-5 MONTHS! The same issues with order delays, impossible communication, members going to VIP Status mid week to find their doors locked, etc.. I could understand a rough patch for a short period of time but this is just absurd. The guy obviously does NOT know how to run a business if he can't fix the communication issues by now

VIP-STATUS

Hey billy
We just talk in the pm's a few days ago.Already told you that we are waiting for your eta,if you need something just pm me.
The lines are down right now,cause we were using AT&T but changing out to a new company.But it's the same # should be up soon.
I know some people leave a small deposit or not,but when we order your wheels we pay in full,just fyi.
So we front $$ for most of the wheels that we order.
So is eta what your looking for? i don't have a update every day.Maybe about once a week.So once i have a update for you or others everyone will know

Billy02987

Hey Rick, yeah you sent me a pm last Monday saying you would have an ETA Tuesday or wendsday and never got back to me. I did send you messages since then and haven't received responses. I don't know if your getting them or not but they show up in my sent folder. I know you help us out a lot, but if you know your phones are gonna be disconnected for a couple days you should give your customers a heads up. For someone like myself who has to save for months to make a purchase like this it's scary when all of the sudden you can't contact the company who has your money, even if it is only a deposit. But yes, I would LOVE an update. Like I said earlier, I understand there will be delays and thats ok. I just want to be able to receive updates without having to pull teeth. Even when the phone line was up, I would call and there would be no answer. Then the machine says not to leave a message and hangs up. Even if I could just leave a message so you guys know I'm trying to get an update I would be happy.

__________________
2010 GT-R
2009 GTM TT 370Z-SOLD

VIP-STATUS

Hey Billy
Total understand bro,i not mad at you or anyone who may want to post that they are looking for me
There's only one of me trying to take orders package your wheels in a box and ship it all out for everyone/making new parts.lol

I'm just waiting for a email update brother so i can let you know.
When the wheels comes in,i'll make for you get a Nice gift with it k
Sorry can't send you a sexy girl in a box

Billy02987

Thanks Rick, just keep me in the loop is all I ask. I know it's not your fault that there are delays, and I know you can't just magically make them appear from Japan. Looking forward to hearing from you.

__________________
2010 GT-R
2009 GTM TT 370Z-SOLD

VIP-STATUS

Dan
If you ever order anything from us that was in stock your having it the next day.When people like to post they never say from the day they order,how many times they change the color or offset then do it agian after a few weeks.Everyone wants to say there side of the story.
I guess if we don't know how to run a business,we would not be open for 8-9years when all the little shop/online company close.you think?
You even got a Z or are you in here just to talk?
Sorry bro i know it's hard some times to get a hold of me,but we got things to do everyday too bro.We don't just sit on the computer all day
I see you have a M3+WRX buy something! We sell parts for older cars too!

dan avoN7

The issue at hand is wheel sales. You made it very clear in your previous postings that you no longer stock these wheels as "little shops" often undercut you and so it's not in your interest to stock the wheels. I have followed each thread on my350z and this forum and it's apparent there is a SERIOUS issue at hand. One or two people posting with issues.. sure maybe it's an isolated incident.. but this is clearly not the case! There are countless posts regarding serious lack of communication, failed ETA's, phones disconnected, vendor status removed, refunds not being made, etc.. those are not signs of a healthy business. It's apparent you built a solid reputation in your previous years of business and that's why I haven't commented on the situation until recently.. (reports of poor customer service have been circulating for months.. refer to THREAD HERE) Your current customers are getting the short end of the stick and it's not right. I do not currently own a Z however I was once very active within the 350Z community and still browse each Z forum daily. If you are too busy to respond to customers then you should hire someone to help with email's/PM's/call's or simply not take more orders until these issues are resolved. Sorry Rick but based on your current reputation/customer service I will not be purchasing anything from you I will take my business to that "little shop" that has time to answer my email's/PM's/call's

Waiz

LOL, it's pretty funny that a peddler for Rotas for years that undercut Rick and Work would now jump on him whenever he has a chance now that he's doesn't work for Rota.

You were so quiet when you sold Rotas