where are my wheels part 2

Baer383 · 01-28-2011, 06:04 AM

I don't know why this thread was closed when obviously Rick has had a problem with time frame,so many people here just want a straight answer from Rick not people speaking in his behalf I don't think that is much to ask for at all.

I'm really surprised that some people have not asked for a refund or called their credit card company to dispute the charges,say whatever any of you want no matter how you want to slice it this is as bad as it gets for customer service.

SPOHN · 01-28-2011, 07:11 AM

I agree. Especially the part with people talking on his behalf. That is bs. There are plenty of other options out there.

bullitt5897 · 01-28-2011, 08:36 AM

Quote:

Originally Posted by SPOHN

I agree. Especially the part with people talking on his behalf. That is bs. There are plenty of other options out there.

People are not talking on his behalf... Andrew is stepping up and asking rick for you guys since andrew is local and seriously just down the street from rick's shop.

Rick owns several companies the wheels are just one of them. He is like many entrepreneurs we wear many hats. Rick has also stated they had issues with their manufacturers over seas and he is trying to remedy that situation. If you have a problem call rick, email rick or PM rick. If you cant get a hold of him after a week post up and others will try to help.

I understand the wait is long and that is why I went with custom 3 piece wheels cause I could get them in 1 month delivered. I just delivered Metz's 20" wheels in CF in 2 months.

-mike

Baer383 · 01-28-2011, 08:59 AM

Quote:

Originally Posted by Bullitt@UAMotorsports

People are not talking on his behalf... Andrew is stepping up and asking rick for you guys since andrew is local and seriously just down the street from rick's shop.

Rick owns several companies the wheels are just one of them. He is like many entrepreneurs we wear many hats. Rick has also stated they had issues with their manufacturers over seas and he is trying to remedy that situation. If you have a problem call rick, email rick or PM rick. If you cant get a hold of him after a week post up and others will try to help.

I understand the wait is long and that is why I went with custom 3 piece wheels cause I could get them in 1 month delivered. I just delivered Metz's 20" wheels in CF in 2 months.

-mike

It is not so much the wait it is the fact that he has no idea where these wheels are but all he does is ask for more time,fine you need more time I need more information.
Rick is very hard to get in touch with so this site seems to be the best way for us and him to quickly get in some what intouch.

bullitt5897 · 01-28-2011, 09:12 AM

Quote:

Originally Posted by Baer383

It is not so much the wait it is the fact that he has no idea where these wheels are but all he does is ask for more time,fine you need more time I need more information.
Rick is very hard to get in touch with so this site seems to be the best way for us and him to quickly get in some what intouch.

Trust me I understand. I ordered custom sets of Volks from Bulletproof a few years back and that took like 7 months... Mike had to have hated me calling in for updates so I know what yall are going through. I wish yall the best of luck and i know rick is trying to bring everything here for his manufacturing. That should fix future orders from this same problem. Just remember rick is here and the manufacturer is in japan. I hope rick can get you guys your orders to you soon.

-mike

Baer383 · 01-28-2011, 09:25 AM

Quote:

Originally Posted by Bullitt@UAMotorsports

Trust me I understand. I ordered custom sets of Volks from Bulletproof a few years back and that took like 7 months... Mike had to have hated me calling in for updates so I know what yall are going through. I wish yall the best of luck and i know rick is trying to bring everything here for his manufacturing. That should fix future orders from this same problem. Just remember rick is here and the manufacturer is in japan. I hope rick can get you guys your orders to you soon.

-mike

My new car has been on stands for 3 months and I have no wheels I can't afford to let my car sit there and rot for 5-7 months If that's the case I will just pull the plug on this and order wheels next year.

SPOHN · 01-28-2011, 03:15 PM

Quote:

Originally Posted by Bullitt@UAMotorsports

People are not talking on his behalf... Andrew is stepping up and asking rick for you guys since andrew is local and seriously just down the street from rick's shop.

Rick owns several companies the wheels are just one of them. He is like many entrepreneurs we wear many hats. Rick has also stated they had issues with their manufacturers over seas and he is trying to remedy that situation. If you have a problem call rick, email rick or PM rick. If you cant get a hold of him after a week post up and others will try to help.

I understand the wait is long and that is why I went with custom 3 piece wheels cause I could get them in 1 month delivered. I just delivered Metz's 20" wheels in CF in 2 months.

-mike

I personally don't have an issue with Rick or anyone. I have my own wheels. There JDM but they where here in stock. I just feel bad for these guys. That's the only reason I shined in. Really not my business at all. I just been the same boat before with a bodykit with no updated info. All I got was when it's here it's here. Even though there's issues over seas he still offers a service and you have to come threw on some level. I'm pretty sure Rick feels bad also. Just the world we live in. Third parties never work. It's bad for both parties. People just want straight answers or more answer with the proper attention they fill is needed to help there nerves a little. But I'll butt out now. I hope the best for everyone and Rick.

370Z JT · 01-28-2011, 09:12 AM

I find it funny how VIP came into the last thread only to show progress and teasers of his new line of wheels. LOL.

kenchan · 01-28-2011, 01:49 PM

not sure wat the situation is, but cancel the order through your creditcard (if that's wat you used) and order directly from japan. www.japanparts.com can help you out. im sure there are others eager to help.

Chris_1 · 01-28-2011, 01:58 PM

Quote:

Originally Posted by kenchan

not sure wat the situation is, but cancel the order through your creditcard (if that's wat you used) and order directly from japan. Japanparts.com - Mail order from Japan directly|JDM Parts,Performance Auto Parts,for Subaru, Mazda,Mitsubishi,Honda,Nissan,Toyota car can help you out. im sure there are others eager to help.

I dont think he deserves that, the guy has been pretty nice for the most part in the past. I dont agree with how he is handling it, but chargebacks look REALLY bad on companies so at least give him the chance to just refund your money you know? You guys dont realize it bc your the customer, but its not fair to the store when its not their fault. If you want to cancel, do it, but out of respect to the guy at minimum give him the chance to just refund you the money and you guys, all of you who are having issues can just part ways.

Baer383 · 01-28-2011, 03:00 PM

Quote:

Originally Posted by Chris@WheelsDirectOnline.com

I dont think he deserves that, the guy has been pretty nice for the most part in the past. I dont agree with how he is handling it, but chargebacks look REALLY bad on companies so at least give him the chance to just refund your money you know? You guys dont realize it bc your the customer, but its not fair to the store when its not their fault. If you want to cancel, do it, but out of respect to the guy at minimum give him the chance to just refund you the money and you guys, all of you who are having issues can just part ways.

I can't even get him on the phone,and you think I'm worried about a chargeback for him,if he got on the phone with me and talked to me and tell me the truth about what is going on I would probably calm down.
He doesn't even have someone manning the phones to take messages.

kenchan · 01-28-2011, 03:09 PM

Quote:

Originally Posted by Chris@WheelsDirectOnline.com

I dont think he deserves that, the guy has been pretty nice for the most part in the past. I dont agree with how he is handling it, but chargebacks look REALLY bad on companies so at least give him the chance to just refund your money you know? You guys dont realize it bc your the customer, but its not fair to the store when its not their fault. If you want to cancel, do it, but out of respect to the guy at minimum give him the chance to just refund you the money and you guys, all of you who are having issues can just part ways.

well, i dont know the whole story but it is absolutely the store's fault if they can't get their shitt together... meaning having meaningful discussions with the distributors in japan or whoever they're buying from, deliverying promises, meeting deadlines, deliverying product to the customer. if they can't make their promise give the customer the choice to cancel the order.

if the guy can't even answer his phone to conduct the refund, well there's no choice but to just cancel it through the creditcard company, unfortunately.

i will leave it at that.

and im also in the business of selling as my profession... just in much larger dollars and much bigger liabilities and risks that involves hundreds of people at our company and thousands more at the customer's side. but same basic priniciples apply.

Baer383 · 01-28-2011, 03:16 PM

I really don’t want to cancel my order but if I'm going to be continually lied to then to me I would rather wait 5 months more for someone who is straight up front with me than wait 2 months not knowing what the is going on.

docaam · 01-28-2011, 03:54 PM

Quote:

Originally Posted by kenchan

... meaning having meaningful discussions with the distributors in japan or whoever they're buying from, deliverying promises, meeting deadlines, deliverying product to the customer. if they can't make their promise give the customer the choice to cancel the order.

Cant agree more

, commitment is everything in sales, dont post or pormise the people when you dont know about your stock status.

Again just giving my comments and have to agree Venaci are the best possible wheels which suits our Z and was planning to buy the wheels, but the timeline hold be back, for me I can buy two sets of aftermarket wheels and wait as its too much money involved for me.

We people in UAE also in the same boat and if products coming from Japan to USA to UAE/Dubai its double shipping and double waiting and lots of people I know here they take a date and if the product is not here just cancel it

I hope it works out for everyone waiting for the wheels

Chris_1 · 01-28-2011, 04:49 PM

Quote:

Originally Posted by docaam

Cant agree more

, commitment is everything in sales, dont post or pormise the people when you dont know about your stock status.

Again just giving my comments and have to agree FORGED SPECIALTIES are the best possible wheels which suits our Z and was planning to buy the wheels, but the timeline hold be back, for me I can buy two sets of aftermarket wheels and wait as its too much money involved for me.

We people in UAE also in the same boat and if products coming from Japan to USA to UAE/Dubai its double shipping and double waiting and lots of people I know here they take a date and if the product is not here just cancel it

I hope it works out for everyone waiting for the wheels

Fixed

BUt with a reasonable timeline for completely custom wheels.

01-28-2011, 06:04 AM	#1 (permalink)
Baer383 A True Z Fanatic Join Date: Aug 2010 Location: Lawrenceville,Ga Posts: 4,293 Drives: My foot up your azz Rep Power: 30	where are my wheels part 2 I don't know why this thread was closed when obviously Rick has had a problem with time frame,so many people here just want a straight answer from Rick not people speaking in his behalf I don't think that is much to ask for at all. I'm really surprised that some people have not asked for a refund or called their credit card company to dispute the charges,say whatever any of you want no matter how you want to slice it this is as bad as it gets for customer service. __________________ 2013 ZL1 754 rwhp 747 rwtq

01-28-2011, 07:11 AM	#2 (permalink)
SPOHN A True Z Fanatic Join Date: Feb 2010 Location: Covington, GA Age: 46 Posts: 14,844 Drives: Waiting on next Z Rep Power: 222	I agree. Especially the part with people talking on his behalf. That is bs. There are plenty of other options out there. __________________

01-28-2011, 09:12 AM	#8 (permalink)
370Z JT A True Z Fanatic Join Date: Jan 2010 Location: United States Posts: 2,905 Drives: 370Z PW 7AT Rep Power: 379	I find it funny how VIP came into the last thread only to show progress and teasers of his new line of wheels. LOL. __________________ Click for My Journal Top Secret \| EVO-R \| Fujimura Auto \| Shine Auto \| Seibon \| MRWorks \| Swift \| SPC \| SSR \| UpRev \| Project Kics \| NST \| Titek \| Eibach \| Nismo \| Whiteline \| Quaife \| Invidia \| Fly1 \| CF Element \| Carbon Signal

01-28-2011, 03:16 PM	#13 (permalink)
Baer383 A True Z Fanatic Join Date: Aug 2010 Location: Lawrenceville,Ga Posts: 4,293 Drives: My foot up your azz Rep Power: 30	I really don’t want to cancel my order but if I'm going to be continually lied to then to me I would rather wait 5 months more for someone who is straight up front with me than wait 2 months not knowing what the is going on. __________________ 2013 ZL1 754 rwhp 747 rwtq

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Can someone tell me what this part is?	Aaron1	Nissan 370Z General Discussions	32	06-05-2016 02:43 PM
TravisJB 370Z Race Car Part Out! Interior, Seats, Wheels and Tires, etc	travisjb	Parts for sale (Private Classifieds)	111	07-26-2010 10:57 AM
Forged Performance 370Z Race Car Part Out! Wheels, brakes, tires, interior...all FS!	Sharif@Forged	Parts for sale (Private Classifieds)	111	05-03-2010 10:40 AM
Name that part!	Customan	Exterior & Interior	2	02-03-2010 10:47 PM
Name the car part(s)!	MightyBobo	The Lounge (Off Topic)	10	05-25-2009 07:52 PM

01-28-2011, 01:49 PM	#9 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	not sure wat the situation is, but cancel the order through your creditcard (if that's wat you used) and order directly from japan. www.japanparts.com can help you out. im sure there are others eager to help.