Damage by tire installer, weighing options

IslandDon · 11-26-2010, 06:21 PM

A few days ago I replaced the summer tires on my shiny new 370Z with some all seasons that I plan to use as a compromise between that and an actual snow tire.

The tire place I used (Firestone) managed to chip the paint on two of my wheels.

Pretty frustrating because I made it crystal clear that the car was new, the wheels were *perfect* and that any damage at all wasn't going to be acceptable. They assured me it would be fine.

The damage is one spot on each of the two wheels right at the rim, as you'd expect.

So, they've offered to have the wheels repaired at a local shop that will strip them and then powdercoat. Takes 3 or 4 days - during which my car sits at the tire place on a lift or jackstands or somesuch.

My first question is are these wheels (Sport package) originally painted or powdercoated?

The wheel place assures me they will match the factory color.

I'm really leery of having brand new wheels with essentially minor damage completely refinished.

I can envision a downward spiral of turning minor blemishes into wheels that don't look right or have a finish that will not last like the factory finish.
And then I'm trying to get the wheel guys to redo them, or buy new wheels etc.

And then there's the risk that the tire place will damage the newly refinished wheels putting the tires back on.

Did I mention the car has 750 miles on it? Sigh.

Alternate plans include buying replacement wheels (no idea of price for those Rays), or just trying to do some touchup on the small chipped areas.

Any thoughts appreciated.

Don

Jeffblue · 11-26-2010, 06:40 PM

post pics of the chips. honestly, if i was you, i'd either insist they powdercoat ALL of them or none at all. Get an estimate from another powder coater, even mike the powdercoater (he's on the forums) tell them you want to have them write you a check to have them powdercoated. Just keep the money, and if you ever sell the wheels, it'll make up for the difference that someone would have paid for a PERFECT wheel vs a slightly blemished wheel. don't sweat it too much.

azn370z · 11-26-2010, 08:14 PM

There are shops that will actually come to your house or work and remove the wheel and fix any damage and paint them in about an hour. You can also take it to the shop. There is no need to powdercoat them. Search damaged in the 350z forum.

henry0844 · 11-26-2010, 10:00 PM

Quote:

Originally Posted by Jeffblue

post pics of the chips. honestly, if i was you, i'd either insist they powdercoat ALL of them or none at all. Get an estimate from another powder coater, even mike the powdercoater (he's on the forums) tell them you want to have them write you a check to have them powdercoated. Just keep the money, and if you ever sell the wheels, it'll make up for the difference that someone would have paid for a PERFECT wheel vs a slightly blemished wheel. don't sweat it too much.

^^^+1, all or nothing. these shops need to be held responsible for this kind of crap. I worked at a goodyear doing tires and never scrapped one rim working there. they were just rushing and not taking care of your rims.

Ztoon · 11-26-2010, 10:55 PM

If you go the powdercoat route, make sure they follow the same process that Nissan gives the Rays sport for a good match.
A black base coat, silver powder coat, with a clear coat finish.

Carbon_z · 11-27-2010, 12:23 AM

small claim court is not worth the time but hopefully it doesnt go that far

henry0844 · 11-27-2010, 01:20 AM

shouldnt go to court, just hold them responsible and either get all rims refinished or get a quote and have them cut u a check.

Carbon_z · 11-27-2010, 02:41 AM

yea in a perfect world thats all you have to do. Ask and a check is given to you lol.. Im just saying if they are giving you a hard time thats the LEGAL process

kenchan · 11-27-2010, 08:23 AM

Sorry to hear. Most tire places do not know how to handle 18+ size wheels and especially challenging when you introduce TPMS modules inside.

Don't count on the wheel finish to match. Get them all painted.

Jeffblue · 11-27-2010, 11:36 AM

my local tire shop charges extra for 18"+ for mounting/dismounting, anything. however, thats because they use extra care and different equipment to make sure this doesn't happen.

IslandDon · 11-27-2010, 02:05 PM

Quote:

Originally Posted by henry0844

^^^+1, all or nothing. these shops need to be held responsible for this kind of crap. I worked at a goodyear doing tires and never scrapped one rim working there. they were just rushing and not taking care of your rims.

Thanks - appreciate validation of my expectation that tires can be mounted without damaging the wheels!

Don

IslandDon · 11-27-2010, 02:08 PM

Quote:

Originally Posted by Jeffblue

my local tire shop charges extra for 18"+ for mounting/dismounting, anything. however, thats because they use extra care and different equipment to make sure this doesn't happen.

Yeah, that's one reason I'm really ticked - would have been happy to pay extra (which I think I did a little anyway, not sure).

Made it as clear as I could to everyone I spoke with there that "The car is new, the wheels are perfect, and my expectation is that they stay that way."

Don

IslandDon · 11-27-2010, 02:17 PM

It just gets better and better.

Between rainy weather and kids coming home for t-day etc., didn't have a chance to really take a good at all the wheels in the sun.

Just did, and discovered that of course they managed to do some damage to all four wheels.

The other two are not as obvious as the two I noticed first, which were through the silver and down to the black. But damaged they are.

So I think this solves the issue of them not matching if only two get repaired - at this point it's all four.
Sure the Firestone manager will be even happier to hear that - he seemed plenty unhappy when it was just two.

The more I think about it, the less I like the new powdercoat solution. I'm unsure if that would be as good as the factory finish (no idea, this is outside of my realm of expertise).
And I'm not wild about losing the use of my car for 3-4 days while it sits at the tire shop.

Giving serious thought to telling them I want four brand new wheels, and they are welcome to take the damaged ones and sell them, repair and sell them etc.
Not liking their screwup becoming my problem. Which it already has been. This has already consumed too much of my time and energy.

Pics of all four wheels. Hard to see on some, much more visible to the eye.

Don

Jeffblue · 11-27-2010, 02:33 PM

ask them to pay you the cost to have all 4 powder coated. buy a touch up kit, touch them up and either put the money in the bank or put it towards another set. While i do feel that the shop should be held responsible for what they did, you aren't going to get anywhere if you expect them to pay 3-4k for a set of new RAYS. Yes they did chip them, but they did not totally ruin the wheels, and they definitely aren't going to cover that cost.

phunk · 11-27-2010, 03:12 PM

talk them into giving you money that is equal to the value of having all 4 of them refinished. then take that money and put it towards some nice *** wheels, and sell your stock ones to someone who wants to refinish them in black or something anyway

11-26-2010, 06:21 PM	#1 (permalink)
IslandDon Base Member Join Date: Aug 2010 Location: St. Louis Posts: 13 Drives: 2010 370Z PW 7AT Rep Power: 15	Damage by tire installer, weighing options A few days ago I replaced the summer tires on my shiny new 370Z with some all seasons that I plan to use as a compromise between that and an actual snow tire. The tire place I used (Firestone) managed to chip the paint on two of my wheels. Pretty frustrating because I made it crystal clear that the car was new, the wheels were perfect and that any damage at all wasn't going to be acceptable. They assured me it would be fine. The damage is one spot on each of the two wheels right at the rim, as you'd expect. So, they've offered to have the wheels repaired at a local shop that will strip them and then powdercoat. Takes 3 or 4 days - during which my car sits at the tire place on a lift or jackstands or somesuch. My first question is are these wheels (Sport package) originally painted or powdercoated? The wheel place assures me they will match the factory color. I'm really leery of having brand new wheels with essentially minor damage completely refinished. I can envision a downward spiral of turning minor blemishes into wheels that don't look right or have a finish that will not last like the factory finish. And then I'm trying to get the wheel guys to redo them, or buy new wheels etc. And then there's the risk that the tire place will damage the newly refinished wheels putting the tires back on. Did I mention the car has 750 miles on it? Sigh. Alternate plans include buying replacement wheels (no idea of price for those Rays), or just trying to do some touchup on the small chipped areas. Any thoughts appreciated. Don

11-26-2010, 10:55 PM	#5 (permalink)
Ztoon Track Member Join Date: Aug 2009 Location: B.C. Posts: 578 Drives: '09 370a7 Rep Power: 25	If you go the powdercoat route, make sure they follow the same process that Nissan gives the Rays sport for a good match. A black base coat, silver powder coat, with a clear coat finish. __________________ Stillen G3\|CBE\|ground kit, F.I. H.F.C., C.F. fangs\|mirrors\|pillars, Hotchkis, SSR Type-F, RE-11, UpRev, BC BR coilovers 15% tint, LED black hdlts, color match handles, Dynamat, tail lt. tint, Mines C.F. frt. lip\|rear spoiler, Amuse rear,skirts, vented fenders, c.f. vented hood, gloss blk. roof

11-27-2010, 12:23 AM	#6 (permalink)
Carbon_z A True Z Fanatic Join Date: Sep 2009 Location: Atlanta, GA Posts: 1,694 Drives: Carbon Fiber 370z Rep Power: 19	small claim court is not worth the time but hopefully it doesnt go that far __________________ Full Carbon Fiber Nissan 370z "400zTT" Fully Built 4.0L Twin Turbo 1300hp, 1100whp. Follow me on Instagram at http://www.instagram.com/carbonz.

11-27-2010, 02:41 AM	#8 (permalink)
Carbon_z A True Z Fanatic Join Date: Sep 2009 Location: Atlanta, GA Posts: 1,694 Drives: Carbon Fiber 370z Rep Power: 19	yea in a perfect world thats all you have to do. Ask and a check is given to you lol.. Im just saying if they are giving you a hard time thats the LEGAL process __________________ Full Carbon Fiber Nissan 370z "400zTT" Fully Built 4.0L Twin Turbo 1300hp, 1100whp. Follow me on Instagram at http://www.instagram.com/carbonz.

11-27-2010, 03:12 PM	#15 (permalink)
phunk A True Z Fanatic Join Date: Mar 2009 Location: Chicago Posts: 3,668 Drives: 370 Rep Power: 974723	talk them into giving you money that is equal to the value of having all 4 of them refinished. then take that money and put it towards some nice * wheels, and sell your stock ones to someone who wants to refinish them in black or something anyway __________________ Charles @ CJ Motorsports : Website \| Facebook \| Instagram \| YouTube Home of the 9 second, stock longblock, stock drivetrain 6MT 370z. 9.91 @ 142mph**

11-26-2010, 06:40 PM	#2 (permalink)
Jeffblue A True Z Fanatic Join Date: Dec 2009 Location: NY Age: 36 Posts: 9,192 Drives: Z32TT & 335xi Coupe Rep Power: 37	post pics of the chips. honestly, if i was you, i'd either insist they powdercoat ALL of them or none at all. Get an estimate from another powder coater, even mike the powdercoater (he's on the forums) tell them you want to have them write you a check to have them powdercoated. Just keep the money, and if you ever sell the wheels, it'll make up for the difference that someone would have paid for a PERFECT wheel vs a slightly blemished wheel. don't sweat it too much.

11-27-2010, 01:20 AM	#7 (permalink)
henry0844 Base Member Join Date: Oct 2010 Location: ventura Posts: 167 Drives: 10 370 base sprt pkg Rep Power: 15	shouldnt go to court, just hold them responsible and either get all rims refinished or get a quote and have them cut u a check.

11-27-2010, 08:23 AM	#9 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	Sorry to hear. Most tire places do not know how to handle 18+ size wheels and especially challenging when you introduce TPMS modules inside. Don't count on the wheel finish to match. Get them all painted.

11-27-2010, 11:36 AM	#10 (permalink)
Jeffblue A True Z Fanatic Join Date: Dec 2009 Location: NY Age: 36 Posts: 9,192 Drives: Z32TT & 335xi Coupe Rep Power: 37	my local tire shop charges extra for 18"+ for mounting/dismounting, anything. however, thats because they use extra care and different equipment to make sure this doesn't happen.

11-27-2010, 02:33 PM	#14 (permalink)
Jeffblue A True Z Fanatic Join Date: Dec 2009 Location: NY Age: 36 Posts: 9,192 Drives: Z32TT & 335xi Coupe Rep Power: 37	ask them to pay you the cost to have all 4 powder coated. buy a touch up kit, touch them up and either put the money in the bank or put it towards another set. While i do feel that the shop should be held responsible for what they did, you aren't going to get anywhere if you expect them to pay 3-4k for a set of new RAYS. Yes they did chip them, but they did not totally ruin the wheels, and they definitely aren't going to cover that cost.

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