Vossen = Joke
 

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I'm curious; how were you able to confirm they were machined improperly?

I understands it sucks, but it does seems like they are trying to work with you - they are willing to replace the wheels with available wheels, or give you a refund.

When I called them about a center cap issue with my new wheels, they had 4 new ones in the mail the next day; I thought that was pretty awesome customer service. So, surprised by your experience.

Oh Also, when I was looking at wheels the guys from element wheels told me that Axis Wheels had top notch customer service. I thought they had some nice wheels, quite a bit cheaper than Vossen. If I had not gone for Vossen, I was going to go with Axis.

As per our conversation (Kevin and I) it seems that Vossen wansts me to do all the bending and not Vossen. PM sent back.

Shit happens..... They offered you a full refund or a full replacement set in any other model and you didn't want either. They actually have a good customer service if you check around.

Its not what was said but how it was said. Myself and the manager of the shop both think we were treated poorly. And Im not asking for you opinion on what happened....Im asking anyones opinion or suggestions on a different wheel company.

Well Jav...how about replacing them with a set of VF051's

I'm sorry.. I can not give you a set of $5700 custom 3 piece forged wheels in exchange for a set that only cost $2300. :icon14:

We're really trying ot help you out here.. we gave you 3 very good options.

1. select another wheel from our line up and we will swap your wheels out.

2. Full refund

3. Or wait the 60-90 days until the 084's are in stock again and I will send you a brand new set.


If this is not good customer service then I do not know what is...

Like I said...its not what was said, but how it was said.

Looks like I'll probably be going with the refund.

I am sorry that I am making your PM public. But I think its only fair the community see's both sides of this story.

quote from your PM: "I wanted Kevin to ship out a wheel for each model that I was looking at and he would only send out one wheel. I choose the wheels that I have now because I saw them in person...and they were the last ones on my list that I liked...but when I saw them in person...I choose the set I have now. I am the customer and I am getting the short end of the stick...and I told Kevin that but I feel that Vossen is not bending my way and thinks that I should do all the bending when I souldnt have to bend or compromise at all."

How do you expect us to ship out 4 different sample wheels for you so you can see them in person and maybe pick one you like. That is unheard of. I think that kevin did a VERY NICE thing today and shipped you one sample wheel of the 085 wheel so you can see it in person.

I'm sorry but I really feel that we have offered you exceptional customer service. I really do not think it is fair that you are trying to suggest otherwise to the 370z community.

Jav

Well, its funny that the dealer thought the same as I do. Like I said, its not waht was said, but how it was said. The whole tone made us feel like we didnt matter. You weren't on the phone....

Bwahahaha "send me out all your wheels as samples please."

IBTL

+1 for jav. looks like hes on top of everything and trying his best to make it right!

Thats not how it was said so stay out of it!! I didnt know any other way to explain it. So again, stay out of it. This thread was to find another wheel company not for comments from people that have no clue.

Well I was not on the phone.. but if you are right then I apologize for kevins tone.

But trust me.. kevins intentions were to make things right. I talked to him about it about an hour ago.

If you like give me a call tomorrow and I will be happy to take over this matter. I do not like to see unhappy customers.

Hey ... retard ... I will get involved in any public thread I want. Maybe the constant jerking off has warped your brain synapses, but if you haven't noticed, everyone who has posted here thinks you're an unrealistic douche bag of a customer. So go outside and play a spirited game of "hide and go fuck yourself."

Well, we see who the child is here. You were not involved in this you were not on the phone today, so you have no idea what you are talking about. But its funny how you do all the name calling on here, but I guarantee you that if you were standing in front of me, it would be a totally different story.

This is the most ridiculous bs I've ever seen.

Nubz, you can't come in here and bash a Vendor for bad customer service when they are specifically giving you 3 very acceptable options to make up for a rare problem. You are actually completely wrong with "Its not what they said, its the way they said" thats just you being immature and trying to punish them for not having your wheel replacements in stock.

You posted on this forum and you will get opinions regardless of what you "want" to hear and what you don't. If that were the case, you shouldn't have named this thread "Vossen = Joke"

They clearly want to make things right and they did you a favor by sending you a sample (I've never heard of this being done and MUCH less sending 4 different wheels, don't you think thats a little excessive?) And then when something goes wrong accidentally on their end you come in here and make them look bad?

I know Jav personally and I've met a lot of his employees and I can guarantee you they aren't out to screw anyone. Stop being a baby and getting offended by someone's TONE on the phone when they are offering you real alternatives to make you happy.

http://cdn2.knowyourmeme.com/i/17636...jpg?1252544974

OP = FAIL

the options:

have your cake
http://cakecouncil.org/cake.jpg

eat it too
http://img100.imageshack.us/img100/8...titled3aj4.png

choose wisely

Yeah, I'm childish; good luck in your hunt for a wheel vendor who will send you their product lineup for sampling purposes. :rolleyes: The arrogance you possess over what's "owed" to you is astonishing and laughable. You're right, I have no idea what's going on, OTHER THAN WHAT YOU YOURSELF TYPED. As for your last comment, e-tough guy ... I'm neither scared nor impressed :yawn:

let's see how many times he'll remind us about its not what was said, but how it was said. I think the count is up to 3 now.



Dude, seems like you take things a little to seriously and read into stuff word for word. We all know that we weren't there for the conversation but my man Jay @ Vossen is trying his best to make things right and your still stuck in past. Man, I'd really hate to see what your relationships are like. Let me guess, you have to have the last word.....come out of your arguments on top, right?

http://i667.photobucket.com/albums/v...ngs-report.jpg

I wonder if he will be having some pasta with that whine.

No not at all. Jay had the last word until others started leaving their childish comments. I was cool with what Jay said last. And yes Jay is trying to make the best of things. Like I said, some of the comments that were said on the phone today made me kinda shocked. Even the dealer said the same thing. So everyone commenting on something they have no clue about is really stupid.

Holy crap this is epic! :roflpuke2:

OMG :icon18: Where did you get that!? That is hilarious! :bowrofl:

Rofl, just google "hurt feelings report"

There are a ton of different variations.

hahaha ibtl

As a vendor, I typically do not offer my opinion on anything unrelated to products that we offer, but I felt that Jav at Vossen is definitely getting pulled out and bashed.

To the OP- it seems that Vossen had some issues with correct fitment with the wheels that you order. Yes, this is definitely something that needs to be fixed, but you are not getting "Poor Customer Service" from Vossen. What they offered you was extremely reasonable given the circumstances, and I feel that they definitely went beyond their duties to provide you with a fair amount of options. If they can't fulfill your order, then take the full refund that they offered. I don't get whats so hard to understand.

There's no reason to call a vendor out on poor customer service when they are offering you fair compensation and options to rectify the issue.

AHAHAHAH vossen is so on top of this and Nubz is being so unreasonable.

Vossen I think this thread should be left open so people see that you do have top teir service. And that even dealing with a$$clowens you try your best.

IBTL

Vossen! Good on you

My Vossen experience: I called Vossen cause the plate on one centercap popped off driving back from the install (damaged in shipping, during install, who knows).

First call - l immediately get a real person.
Start telling story in hopes of getting a replacement centercap; guy immediately stops and says no problem I'm gonna get you 4 new caps out in tomorrows mail. 2 days later I get the 4 caps. No issues since. That is excellent customer service. Really sad to see a good company have to deal with completely unreasonable demands "I will only be happy if you give me a set of wheels that are over twice what I paid" - really that is douchbaggery at it's finest!

Thanks Vossen, I thought your customer service was top notch; and love the wheels.

^^^ what they only sent you 4 new ones not 8 and it took 2 days? wow that sucks. lol

Sending out a sample wheel, offering a full refund, a different set of wheels. You can't ask for more than that. Seriously! A+ for a great vendor who strives for a high level of customer service.

Jav, If I had not already bought a set of wheels, I would definitely consider buying from you guys. OP is completely out of line.

Replace $2300 wheels for $5600 ones? Ridiculous! You don't want Vossen to bend backwards...you want them to bend forwards!

The more responses to this thread you make the more it illustrates: Vossen = win, OP = fail. Despite all this drama, I hope you end up with wheels that you're happy with in the end, no matter which vendor you go with...but come on, let's be realistic and fair.

Nubz, they offered you a full refund, that is pretty awesome in my book. Take it.

or if you dont like the vossen's, do a SEARCH!!!!! there are plenty of 370z's out there with different wheel setups. there was no need for this thread in the first place. you just wanted to bash on vossen when there was no need be. do a search, plenty of wheels and reviews will pop up

and Jav, awsome job and great customer service. sorry to all the reputable vendors that have to deal with this crap

Damn Kids!!!