Vossen = Joke
 

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I'm curious; how were you able to confirm they were machined improperly?

I understands it sucks, but it does seems like they are trying to work with you - they are willing to replace the wheels with available wheels, or give you a refund.

When I called them about a center cap issue with my new wheels, they had 4 new ones in the mail the next day; I thought that was pretty awesome customer service. So, surprised by your experience.

Oh Also, when I was looking at wheels the guys from element wheels told me that Axis Wheels had top notch customer service. I thought they had some nice wheels, quite a bit cheaper than Vossen. If I had not gone for Vossen, I was going to go with Axis.

As per our conversation (Kevin and I) it seems that Vossen wansts me to do all the bending and not Vossen. PM sent back.

Shit happens..... They offered you a full refund or a full replacement set in any other model and you didn't want either. They actually have a good customer service if you check around.

Its not what was said but how it was said. Myself and the manager of the shop both think we were treated poorly. And Im not asking for you opinion on what happened....Im asking anyones opinion or suggestions on a different wheel company.

Well Jav...how about replacing them with a set of VF051's

I'm sorry.. I can not give you a set of $5700 custom 3 piece forged wheels in exchange for a set that only cost $2300. :icon14:

We're really trying ot help you out here.. we gave you 3 very good options.

1. select another wheel from our line up and we will swap your wheels out.

2. Full refund

3. Or wait the 60-90 days until the 084's are in stock again and I will send you a brand new set.


If this is not good customer service then I do not know what is...

Like I said...its not what was said, but how it was said.

Looks like I'll probably be going with the refund.

I am sorry that I am making your PM public. But I think its only fair the community see's both sides of this story.

quote from your PM: "I wanted Kevin to ship out a wheel for each model that I was looking at and he would only send out one wheel. I choose the wheels that I have now because I saw them in person...and they were the last ones on my list that I liked...but when I saw them in person...I choose the set I have now. I am the customer and I am getting the short end of the stick...and I told Kevin that but I feel that Vossen is not bending my way and thinks that I should do all the bending when I souldnt have to bend or compromise at all."

How do you expect us to ship out 4 different sample wheels for you so you can see them in person and maybe pick one you like. That is unheard of. I think that kevin did a VERY NICE thing today and shipped you one sample wheel of the 085 wheel so you can see it in person.

I'm sorry but I really feel that we have offered you exceptional customer service. I really do not think it is fair that you are trying to suggest otherwise to the 370z community.

Jav

Well, its funny that the dealer thought the same as I do. Like I said, its not waht was said, but how it was said. The whole tone made us feel like we didnt matter. You weren't on the phone....

Bwahahaha "send me out all your wheels as samples please."

IBTL

+1 for jav. looks like hes on top of everything and trying his best to make it right!

Thats not how it was said so stay out of it!! I didnt know any other way to explain it. So again, stay out of it. This thread was to find another wheel company not for comments from people that have no clue.