Vossen = Joke

Nubz · 09-10-2010, 06:43 PM

.

JaxZ · 09-10-2010, 06:59 PM

I'm curious; how were you able to confirm they were machined improperly?

I understands it sucks, but it does seems like they are trying to work with you - they are willing to replace the wheels with available wheels, or give you a refund.

When I called them about a center cap issue with my new wheels, they had 4 new ones in the mail the next day; I thought that was pretty awesome customer service. So, surprised by your experience.

JaxZ · 09-10-2010, 07:04 PM

Oh Also, when I was looking at wheels the guys from element wheels told me that Axis Wheels had top notch customer service. I thought they had some nice wheels, quite a bit cheaper than Vossen. If I had not gone for Vossen, I was going to go with Axis.

jav@vossen · 09-10-2010, 07:19 PM

PM sent.

I am very sorry that the wheels were not machined correctly. This is a very very rare problem, we probably only see this problem once or twice a year.

I'm also sorry that the wheels are back-order and we can not get you another set for another 60-90 days. This is very normal in the wheel industry. It's impossible for us to have everything is stock at all times. It takes 30-60 days to manufacture the wheels and another 30 days to ship to us.

I talked to Kevin from our sales department and he told me that we immediately offered you any other wheel in the Vossen line up OR a full refund. No questions asked.

I do not see how that is poor customer service?

Please let me know what you would like us to do??

Thanks,

Jav

Nubz · 09-10-2010, 07:34 PM

As per our conversation (Kevin and I) it seems that Vossen wansts me to do all the bending and not Vossen. PM sent back.

nogoodname · 09-10-2010, 07:40 PM

Shit happens..... They offered you a full refund or a full replacement set in any other model and you didn't want either. They actually have a good customer service if you check around.

Nubz · 09-10-2010, 07:44 PM

Quote:

Originally Posted by nogoodname

Shit happens..... They offered you a full refund or a full replacement set in any other model and you didn't want either. They actually have a good customer service if you check around.

Its not what was said but how it was said. Myself and the manager of the shop both think we were treated poorly. And Im not asking for you opinion on what happened....Im asking anyones opinion or suggestions on a different wheel company.

Nubz · 09-10-2010, 07:50 PM

Well Jav...how about replacing them with a set of VF051's

jav@vossen · 09-10-2010, 08:35 PM

Quote:

Originally Posted by Nubz

Well Jav...how about replacing them with a set of VF051's

I'm sorry.. I can not give you a set of $5700 custom 3 piece forged wheels in exchange for a set that only cost $2300.

We're really trying ot help you out here.. we gave you 3 very good options.

1. select another wheel from our line up and we will swap your wheels out.

2. Full refund

3. Or wait the 60-90 days until the 084's are in stock again and I will send you a brand new set.

If this is not good customer service then I do not know what is...

Nubz · 09-10-2010, 08:50 PM

Like I said...its not what was said, but how it was said.

Looks like I'll probably be going with the refund.

Quote:

Originally Posted by jav@vossen

I'm sorry.. I can not give you a set of $5700 custom 3 piece forged wheels in exchange for a set that only cost $2300.

We're really trying ot help you out here.. we gave you 3 very good options.

1. select another wheel from our line up and we will swap your wheels out.

2. Full refund

3. Or wait the 60-90 days until the 084's are in stock again and I will send you a brand new set.

If this is not good customer service then I do not know what is...

jav@vossen · 09-10-2010, 08:51 PM

I am sorry that I am making your PM public. But I think its only fair the community see's both sides of this story.

quote from your PM: "I wanted Kevin to ship out a wheel for each model that I was looking at and he would only send out one wheel. I choose the wheels that I have now because I saw them in person...and they were the last ones on my list that I liked...but when I saw them in person...I choose the set I have now. I am the customer and I am getting the short end of the stick...and I told Kevin that but I feel that Vossen is not bending my way and thinks that I should do all the bending when I souldnt have to bend or compromise at all."

How do you expect us to ship out 4 different sample wheels for you so you can see them in person and maybe pick one you like. That is unheard of. I think that kevin did a VERY NICE thing today and shipped you one sample wheel of the 085 wheel so you can see it in person.

I'm sorry but I really feel that we have offered you exceptional customer service. I really do not think it is fair that you are trying to suggest otherwise to the 370z community.

Jav

Nubz · 09-10-2010, 08:54 PM

Well, its funny that the dealer thought the same as I do. Like I said, its not waht was said, but how it was said. The whole tone made us feel like we didnt matter. You weren't on the phone....

Quote:

Originally Posted by jav@vossen

I am sorry that I am making your PM public. But I think its only fair the community see's both sides of this story.

quote from your PM: "I wanted Kevin to ship out a wheel for each model that I was looking at and he would only send out one wheel. I choose the wheels that I have now because I saw them in person...and they were the last ones on my list that I liked...but when I saw them in person...I choose the set I have now. I am the customer and I am getting the short end of the stick...and I told Kevin that but I feel that Vossen is not bending my way and thinks that I should do all the bending when I souldnt have to bend or compromise at all."

How do you expect us to ship out 4 different sample wheels for you so you can see them in person and maybe pick one you like. That is unheard of. I think that kevin did a VERY NICE thing today and shipped you one sample wheel of the 085 wheel so you can see it in person.

I'm sorry but I really feel that we have offered you exceptional customer service. I really do not think it is fair that you are trying to suggest otherwise to the 370z community.

Jav

frost · 09-10-2010, 08:55 PM

Bwahahaha "send me out all your wheels as samples please."

IBTL

Raven · 09-10-2010, 08:55 PM

+1 for jav. looks like hes on top of everything and trying his best to make it right!

Nubz · 09-10-2010, 08:57 PM

Quote:

Originally Posted by frost

Bwahahaha "send me out all your wheels as samples please."

IBTL

Thats not how it was said so stay out of it!! I didnt know any other way to explain it. So again, stay out of it. This thread was to find another wheel company not for comments from people that have no clue.

09-10-2010, 06:43 PM	#1 (permalink)
Nubz Base Member Join Date: Mar 2010 Location: Orlando, Fla Posts: 142 Drives: 2010 PG 370Z A7 Rep Power: 15	Vossen = Joke . Last edited by Nubz; 09-10-2010 at 10:14 PM.

09-10-2010, 07:19 PM	#4 (permalink)
jav@vossen Enthusiast Member Join Date: Jan 2009 Location: Miami Posts: 441 Drives: Z Rep Power: 16	PM sent. I am very sorry that the wheels were not machined correctly. This is a very very rare problem, we probably only see this problem once or twice a year. I'm also sorry that the wheels are back-order and we can not get you another set for another 60-90 days. This is very normal in the wheel industry. It's impossible for us to have everything is stock at all times. It takes 30-60 days to manufacture the wheels and another 30 days to ship to us. I talked to Kevin from our sales department and he told me that we immediately offered you any other wheel in the Vossen line up OR a full refund. No questions asked. I do not see how that is poor customer service? Please let me know what you would like us to do?? Thanks, Jav __________________ Jav Vossen Wheels 1-888-463-7778 --- Web: www.vossenwheels.com Video: www.youtube.com/vossenwheels / Images: www.flickr.com/vossenwheels Twitter: www.twitter.com/vossenwheels / Facebook: www.facebook.com/vossenwheels Last edited by jav@vossen; 09-10-2010 at 07:30 PM.

09-10-2010, 08:51 PM	#11 (permalink)
jav@vossen Enthusiast Member Join Date: Jan 2009 Location: Miami Posts: 441 Drives: Z Rep Power: 16	I am sorry that I am making your PM public. But I think its only fair the community see's both sides of this story. quote from your PM: "I wanted Kevin to ship out a wheel for each model that I was looking at and he would only send out one wheel. I choose the wheels that I have now because I saw them in person...and they were the last ones on my list that I liked...but when I saw them in person...I choose the set I have now. I am the customer and I am getting the short end of the stick...and I told Kevin that but I feel that Vossen is not bending my way and thinks that I should do all the bending when I souldnt have to bend or compromise at all." How do you expect us to ship out 4 different sample wheels for you so you can see them in person and maybe pick one you like. That is unheard of. I think that kevin did a VERY NICE thing today and shipped you one sample wheel of the 085 wheel so you can see it in person. I'm sorry but I really feel that we have offered you exceptional customer service. I really do not think it is fair that you are trying to suggest otherwise to the 370z community. Jav __________________ Jav Vossen Wheels 1-888-463-7778 --- Web: www.vossenwheels.com Video: www.youtube.com/vossenwheels / Images: www.flickr.com/vossenwheels Twitter: www.twitter.com/vossenwheels / Facebook: www.facebook.com/vossenwheels

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09-10-2010, 06:59 PM	#2 (permalink)
JaxZ Base Member Join Date: Jun 2010 Location: Jacksonville, Florida Posts: 13 Drives: 2009 370z Touring Rep Power: 15	I'm curious; how were you able to confirm they were machined improperly? I understands it sucks, but it does seems like they are trying to work with you - they are willing to replace the wheels with available wheels, or give you a refund. When I called them about a center cap issue with my new wheels, they had 4 new ones in the mail the next day; I thought that was pretty awesome customer service. So, surprised by your experience.

09-10-2010, 07:04 PM	#3 (permalink)
JaxZ Base Member Join Date: Jun 2010 Location: Jacksonville, Florida Posts: 13 Drives: 2009 370z Touring Rep Power: 15	Oh Also, when I was looking at wheels the guys from element wheels told me that Axis Wheels had top notch customer service. I thought they had some nice wheels, quite a bit cheaper than Vossen. If I had not gone for Vossen, I was going to go with Axis.

09-10-2010, 07:34 PM	#5 (permalink)
Nubz Base Member Join Date: Mar 2010 Location: Orlando, Fla Posts: 142 Drives: 2010 PG 370Z A7 Rep Power: 15	As per our conversation (Kevin and I) it seems that Vossen wansts me to do all the bending and not Vossen. PM sent back.

09-10-2010, 07:40 PM	#6 (permalink)
nogoodname Lifetime Premium Join Date: Nov 2008 Location: Montreal Posts: 22,357 Drives: E46 M3 Rep Power: 1765	Shit happens..... They offered you a full refund or a full replacement set in any other model and you didn't want either. They actually have a good customer service if you check around.

09-10-2010, 07:50 PM	#8 (permalink)
Nubz Base Member Join Date: Mar 2010 Location: Orlando, Fla Posts: 142 Drives: 2010 PG 370Z A7 Rep Power: 15	Well Jav...how about replacing them with a set of VF051's

09-10-2010, 08:55 PM	#13 (permalink)
frost Retired admin Join Date: Dec 2008 Location: Winterfell Posts: 106,613 Drives: Your Wife Crazy Rep Power: 0	Bwahahaha "send me out all your wheels as samples please." IBTL

09-10-2010, 08:55 PM	#14 (permalink)
Raven Base Member Join Date: Jul 2010 Location: Valley Village Posts: 138 Drives: Scion TC Rep Power: 15	+1 for jav. looks like hes on top of everything and trying his best to make it right!