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PM sent. I am very sorry that the wheels were not machined correctly. This is a very very rare problem, we probably only see this problem once or twice a
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Enthusiast Member
Join Date: Jan 2009
Location: Miami
Posts: 441
Drives: Z
Rep Power: 17 ![]() |
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PM sent.
I am very sorry that the wheels were not machined correctly. This is a very very rare problem, we probably only see this problem once or twice a year. I'm also sorry that the wheels are back-order and we can not get you another set for another 60-90 days. This is very normal in the wheel industry. It's impossible for us to have everything is stock at all times. It takes 30-60 days to manufacture the wheels and another 30 days to ship to us. I talked to Kevin from our sales department and he told me that we immediately offered you any other wheel in the Vossen line up OR a full refund. No questions asked. I do not see how that is poor customer service? Please let me know what you would like us to do?? Thanks, Jav
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Jav Vossen Wheels 1-888-463-7778 --- Web: www.vossenwheels.com Video: www.youtube.com/vossenwheels / Images: www.flickr.com/vossenwheels Twitter: www.twitter.com/vossenwheels / Facebook: www.facebook.com/vossenwheels Last edited by jav@vossen; 09-10-2010 at 06:30 PM. |
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