Vossen = Joke

SE · 09-10-2010, 09:49 PM

As a vendor, I typically do not offer my opinion on anything unrelated to products that we offer, but I felt that Jav at Vossen is definitely getting pulled out and bashed.

To the OP- it seems that Vossen had some issues with correct fitment with the wheels that you order. Yes, this is definitely something that needs to be fixed, but you are not getting "Poor Customer Service" from Vossen. What they offered you was extremely reasonable given the circumstances, and I feel that they definitely went beyond their duties to provide you with a fair amount of options. If they can't fulfill your order, then take the full refund that they offered. I don't get whats so hard to understand.

There's no reason to call a vendor out on poor customer service when they are offering you fair compensation and options to rectify the issue.

shumby · 09-10-2010, 09:50 PM

AHAHAHAH vossen is so on top of this and Nubz is being so unreasonable.

Vossen I think this thread should be left open so people see that you do have top teir service. And that even dealing with a$$clowens you try your best.

IBTL

Sibze · 09-10-2010, 10:04 PM

Vossen! Good on you

JaxZ · 09-10-2010, 10:05 PM

My Vossen experience: I called Vossen cause the plate on one centercap popped off driving back from the install (damaged in shipping, during install, who knows).

First call - l immediately get a real person.
Start telling story in hopes of getting a replacement centercap; guy immediately stops and says no problem I'm gonna get you 4 new caps out in tomorrows mail. 2 days later I get the 4 caps. No issues since. That is excellent customer service. Really sad to see a good company have to deal with completely unreasonable demands "I will only be happy if you give me a set of wheels that are over twice what I paid" - really that is douchbaggery at it's finest!

Thanks Vossen, I thought your customer service was top notch; and love the wheels.

shumby · 09-10-2010, 10:16 PM

^^^ what they only sent you 4 new ones not 8 and it took 2 days? wow that sucks. lol

ClemsonWill · 09-10-2010, 10:20 PM

Sending out a sample wheel, offering a full refund, a different set of wheels. You can't ask for more than that. Seriously! A+ for a great vendor who strives for a high level of customer service.

Jav, If I had not already bought a set of wheels, I would definitely consider buying from you guys. OP is completely out of line.

djpathfinder · 09-10-2010, 10:21 PM

Replace $2300 wheels for $5600 ones? Ridiculous! You don't want Vossen to bend backwards...you want them to bend forwards!

The more responses to this thread you make the more it illustrates: Vossen = win, OP = fail. Despite all this drama, I hope you end up with wheels that you're happy with in the end, no matter which vendor you go with...but come on, let's be realistic and fair.

mattjk · 09-10-2010, 10:21 PM

Nubz, they offered you a full refund, that is pretty awesome in my book. Take it.

ilive2win · 09-10-2010, 10:35 PM

or if you dont like the vossen's, do a SEARCH!!!!! there are plenty of 370z's out there with different wheel setups. there was no need for this thread in the first place. you just wanted to bash on vossen when there was no need be. do a search, plenty of wheels and reviews will pop up

and Jav, awsome job and great customer service. sorry to all the reputable vendors that have to deal with this crap

Trips · 09-10-2010, 10:39 PM

Damn Kids!!!

Chris_1 · 09-10-2010, 10:59 PM

Nubz, no offense, but I have NEVER seen a manufacturer send out sample wheels. That is truly ridiculous. I have been doing this for a long time, and though I have no experience with Vossen, he is giving you very good options REGARDLESS of his tone. If you dont like his tone, take the refund and thats it.

09-10-2010, 11:06 PM

Quote:

Originally Posted by Nubz

Thats not how it was said so stay out of it!! I didnt know any other way to explain it. So again, stay out of it. This thread was to find another wheel company not for comments from people that have no clue.

If its not for comments from people then dont make a thread dumbass.

98intrigue · 09-10-2010, 11:07 PM

And I've never heard of someone requesting to see a real life sample of wheel, when there are plenty of pictures available on the internet.

Let me call DPE and see if they will send me a sample....haha. Vossen pays well for their photographer. It sounds like you are just trying to bully them since they made a mistake.

09-10-2010, 11:08 PM

Quote:

Originally Posted by djpathfinder

Replace $2300 wheels for $5600 ones? .

I LOL'd SOOOOO hard when I saw him ask for that

frost · 09-10-2010, 11:09 PM

Quote:

Originally Posted by blue660r01

I LOL'd SOOOOO hard when I saw him ask for that

I had to read it a couple times, because I thought I read it wrong. "He couldn't really be asking for that ... right?"

09-10-2010, 09:50 PM	#32 (permalink)
shumby Captin Canuck Join Date: Dec 2008 Location: with your mom Age: 44 Posts: 6,288 Drives: your sister Rep Power: 237	AHAHAHAH vossen is so on top of this and Nubz is being so unreasonable. Vossen I think this thread should be left open so people see that you do have top teir service. And that even dealing with a$$clowens you try your best. IBTL stopher likes this. __________________ Originally Posted by SAM@GTM Engine detonation is not normal and it should never never happen, and whoever told that need to do something else for living . Sam

09-10-2010, 10:16 PM	#35 (permalink)
shumby Captin Canuck Join Date: Dec 2008 Location: with your mom Age: 44 Posts: 6,288 Drives: your sister Rep Power: 237	^^^ what they only sent you 4 new ones not 8 and it took 2 days? wow that sucks. lol __________________ Originally Posted by SAM@GTM Engine detonation is not normal and it should never never happen, and whoever told that need to do something else for living . Sam

09-10-2010, 10:20 PM	#36 (permalink)
ClemsonWill A True Z Fanatic Join Date: Jul 2010 Location: Charleston, SC Posts: 12,045 Drives: a Civic VP! Rep Power: 445	Sending out a sample wheel, offering a full refund, a different set of wheels. You can't ask for more than that. Seriously! A+ for a great vendor who strives for a high level of customer service. Jav, If I had not already bought a set of wheels, I would definitely consider buying from you guys. OP is completely out of line. __________________ Slightly modded

09-10-2010, 10:21 PM	#37 (permalink)
djpathfinder A True Z Fanatic Join Date: Mar 2010 Location: Edmonton, Canada Posts: 12,910 Drives: 2012 GT-R BE Rep Power: 733	Replace $2300 wheels for $5600 ones? Ridiculous! You don't want Vossen to bend backwards...you want them to bend forwards! The more responses to this thread you make the more it illustrates: Vossen = win, OP = fail. Despite all this drama, I hope you end up with wheels that you're happy with in the end, no matter which vendor you go with...but come on, let's be realistic and fair. __________________ 2012 GT-R Black Edition Jet Black 2010 370Z 40th Anniversary // SOLD

09-10-2010, 10:39 PM	#40 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,732 Drives: 🔰 Rep Power: 10	Damn Kids!!! __________________

09-10-2010, 09:49 PM	#31 (permalink)
SE A True Z Fanatic Join Date: Jan 2010 Location: San Jose, CA Posts: 4,236 Drives: 370z/STI/EVO X/IS-F Rep Power: 23	As a vendor, I typically do not offer my opinion on anything unrelated to products that we offer, but I felt that Jav at Vossen is definitely getting pulled out and bashed. To the OP- it seems that Vossen had some issues with correct fitment with the wheels that you order. Yes, this is definitely something that needs to be fixed, but you are not getting "Poor Customer Service" from Vossen. What they offered you was extremely reasonable given the circumstances, and I feel that they definitely went beyond their duties to provide you with a fair amount of options. If they can't fulfill your order, then take the full refund that they offered. I don't get whats so hard to understand. There's no reason to call a vendor out on poor customer service when they are offering you fair compensation and options to rectify the issue.

09-10-2010, 10:04 PM	#33 (permalink)
Sibze A True Z Fanatic Join Date: May 2009 Location: Ontario, Canada Posts: 16,202 Drives: In your way Rep Power: 63	Vossen! Good on you

09-10-2010, 10:05 PM	#34 (permalink)
JaxZ Base Member Join Date: Jun 2010 Location: Jacksonville, Florida Posts: 13 Drives: 2009 370z Touring Rep Power: 15	My Vossen experience: I called Vossen cause the plate on one centercap popped off driving back from the install (damaged in shipping, during install, who knows). First call - l immediately get a real person. Start telling story in hopes of getting a replacement centercap; guy immediately stops and says no problem I'm gonna get you 4 new caps out in tomorrows mail. 2 days later I get the 4 caps. No issues since. That is excellent customer service. Really sad to see a good company have to deal with completely unreasonable demands "I will only be happy if you give me a set of wheels that are over twice what I paid" - really that is douchbaggery at it's finest! Thanks Vossen, I thought your customer service was top notch; and love the wheels.

09-10-2010, 10:21 PM	#38 (permalink)
mattjk Enthusiast Member Join Date: Jul 2009 Location: Azusa Posts: 331 Drives: 09 370z K51 09 Elise Rep Power: 267	Nubz, they offered you a full refund, that is pretty awesome in my book. Take it.

09-10-2010, 10:35 PM	#39 (permalink)
ilive2win Track Member Join Date: Jul 2009 Location: san diego Posts: 872 Drives: 11WWX Rep Power: 17	or if you dont like the vossen's, do a SEARCH!!!!! there are plenty of 370z's out there with different wheel setups. there was no need for this thread in the first place. you just wanted to bash on vossen when there was no need be. do a search, plenty of wheels and reviews will pop up and Jav, awsome job and great customer service. sorry to all the reputable vendors that have to deal with this crap

09-10-2010, 10:59 PM	#41 (permalink)
Chris_1 Track Member Join Date: Mar 2010 Location: Statewide Posts: 838 Drives: Nissan 370Z Roadster Rep Power: 16	Nubz, no offense, but I have NEVER seen a manufacturer send out sample wheels. That is truly ridiculous. I have been doing this for a long time, and though I have no experience with Vossen, he is giving you very good options REGARDLESS of his tone. If you dont like his tone, take the refund and thats it.

09-10-2010, 11:07 PM	#43 (permalink)
98intrigue A True Z Fanatic Join Date: Jul 2010 Location: Clearwater, FL Age: 39 Posts: 4,855 Drives: 2014 Viper Rep Power: 430	And I've never heard of someone requesting to see a real life sample of wheel, when there are plenty of pictures available on the internet. Let me call DPE and see if they will send me a sample....haha. Vossen pays well for their photographer. It sounds like you are just trying to bully them since they made a mistake. __________________ Ryan - 2014 Stryker Green Viper Gone - a few Vipers and a couple turbo VQs

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