As a vendor, I typically do not offer my opinion on anything unrelated to products that we offer, but I felt that Jav at Vossen is definitely getting pulled out and bashed.

To the OP- it seems that Vossen had some issues with correct fitment with the wheels that you order. Yes, this is definitely something that needs to be fixed, but you are not getting "Poor Customer Service" from Vossen. What they offered you was extremely reasonable given the circumstances, and I feel that they definitely went beyond their duties to provide you with a fair amount of options. If they can't fulfill your order, then take the full refund that they offered. I don't get whats so hard to understand.

There's no reason to call a vendor out on poor customer service when they are offering you fair compensation and options to rectify the issue.

AHAHAHAH vossen is so on top of this and Nubz is being so unreasonable.

Vossen I think this thread should be left open so people see that you do have top teir service. And that even dealing with a$$clowens you try your best.

IBTL

Vossen! Good on you

My Vossen experience: I called Vossen cause the plate on one centercap popped off driving back from the install (damaged in shipping, during install, who knows).

First call - l immediately get a real person.
Start telling story in hopes of getting a replacement centercap; guy immediately stops and says no problem I'm gonna get you 4 new caps out in tomorrows mail. 2 days later I get the 4 caps. No issues since. That is excellent customer service. Really sad to see a good company have to deal with completely unreasonable demands "I will only be happy if you give me a set of wheels that are over twice what I paid" - really that is douchbaggery at it's finest!

Thanks Vossen, I thought your customer service was top notch; and love the wheels.

^^^ what they only sent you 4 new ones not 8 and it took 2 days? wow that sucks. lol

Sending out a sample wheel, offering a full refund, a different set of wheels. You can't ask for more than that. Seriously! A+ for a great vendor who strives for a high level of customer service.

Jav, If I had not already bought a set of wheels, I would definitely consider buying from you guys. OP is completely out of line.

Replace $2300 wheels for $5600 ones? Ridiculous! You don't want Vossen to bend backwards...you want them to bend forwards!

The more responses to this thread you make the more it illustrates: Vossen = win, OP = fail. Despite all this drama, I hope you end up with wheels that you're happy with in the end, no matter which vendor you go with...but come on, let's be realistic and fair.

Nubz, they offered you a full refund, that is pretty awesome in my book. Take it.

or if you dont like the vossen's, do a SEARCH!!!!! there are plenty of 370z's out there with different wheel setups. there was no need for this thread in the first place. you just wanted to bash on vossen when there was no need be. do a search, plenty of wheels and reviews will pop up

and Jav, awsome job and great customer service. sorry to all the reputable vendors that have to deal with this crap

Damn Kids!!!

Nubz, no offense, but I have NEVER seen a manufacturer send out sample wheels. That is truly ridiculous. I have been doing this for a long time, and though I have no experience with Vossen, he is giving you very good options REGARDLESS of his tone. If you dont like his tone, take the refund and thats it.

If its not for comments from people then dont make a thread dumbass.

And I've never heard of someone requesting to see a real life sample of wheel, when there are plenty of pictures available on the internet.

Let me call DPE and see if they will send me a sample....haha. Vossen pays well for their photographer. It sounds like you are just trying to bully them since they made a mistake.

I LOL'd SOOOOO hard when I saw him ask for that :roflpuke2:

I had to read it a couple times, because I thought I read it wrong. "He couldn't really be asking for that ... right?" :roflpuke2: