Shop damages my Sport Ray Wheels and denies damage

shenlong1337 · 08-14-2019, 03:06 PM

I went to this tire shop to have my new tires installed. I just wanted to see what your guys first impression on what caused the damage to my Ray's wheels below? The black marks are actually the base powder coat, followed by the hyper silver layer and clear.

When I first called the shop to let them know of the damage the owner told me he could look at it, but likely wont do anything about it..... The shop owner claims their $30K machine could not of caused the damage because it was automated. They contacted the manufacture of the tire machine to see if they ever seen the issue before, still waiting to hear back. This sounds like he is just giving me the run around.

CMadison · 08-14-2019, 03:24 PM

Sounds like they're bending you over. Was it a tire shop like Discount Tire? You may be SOL this time, but next time I would take before/after photos if you are nervous about it and verbally warn them that damage could occur and they will be liable. I actually had a Discount Tire drop one of my wheels face down (from a GTI, not my Z) and it got scratched to hell. I documented the damage and they paid for a refurbished wheel... and I got to keep the old one as a spare. Anyway, now I always verbally tell them to get their best guy on the job bc my wheels are powder coated and will scratch fairly easily. Good luck.

shenlong1337 · 08-14-2019, 03:34 PM

Quote:

Originally Posted by CMadison

Sounds like they're bending you over. Was it a tire shop like Discount Tire? You may be SOL this time, but next time I would take before/after photos if you are nervous about it and verbally warn them that damage could occur and they will be liable. I actually had a Discount Tire drop one of my wheels face down (from a GTI, not my Z) and it got scratched to hell. I documented the damage and they paid for a refurbished wheel... and I got to keep the old one as a spare. Anyway, now I always verbally tell them to get their best guy on the job bc my wheels are powder coated and will scratch fairly easily. Good luck.

It was a shop recommended by a friend and not Discount Tire. Local family owned and operated, single store. I seen that they sold decent looking wheels and figure they wouldn't damage anything.

Felix 808 · 08-14-2019, 03:59 PM

Bummer. On the plus side it shouldn't cost too much to fix. Hopefully they will stand up & take care of it. Always best to point out the condition of the wheels as they accept them & as mentioned pictures never hurt.

Best of luck

God-Speed · 08-14-2019, 05:40 PM

Quote:

Originally Posted by CMadison

Sounds like they're bending you over. Was it a tire shop like Discount Tire? You may be SOL this time, but next time I would take before/after photos if you are nervous about it and verbally warn them that damage could occur and they will be liable. I actually had a Discount Tire drop one of my wheels face down (from a GTI, not my Z) and it got scratched to hell. I documented the damage and they paid for a refurbished wheel... and I got to keep the old one as a spare. Anyway, now I always verbally tell them to get their best guy on the job bc my wheels are powder coated and will scratch fairly easily. Good luck.

wideglideleon · 08-14-2019, 03:30 PM

I have had my rims damaged from alignments in the past we well. Now I always take pictures of the rims while the manager watches before the work is done.

RonRizz · 08-14-2019, 06:35 PM

Had mine damaged severely by a firestone dealer. They sent out a mobile wheel repair guy who did the repair in my driveway. Perfect job, looks like new. It was a few years ago, and I can't find the damaged area any more, it looks that good. He said they charge about $80 a wheel for the work.

shenlong1337 · 08-14-2019, 08:37 PM

Quote:

Originally Posted by RonRizz

Had mine damaged severely by a firestone dealer. They sent out a mobile wheel repair guy who did the repair in my driveway. Perfect job, looks like new. It was a few years ago, and I can't find the damaged area any more, it looks that good. He said they charge about $80 a wheel for the work.

What specific color where your wheels? Were they Hyper Silver Rays with smoke color? I actually called a mobile repair guy to come to my house he said he was not able to match that color even 90% and could actually make it look worse because he will try to blend it to a section of the wheel. He said it would actually look rough and not smooth like the factory finish which is a combination of lead paint and powder coat.

BettyZ · 08-14-2019, 10:52 PM

Quote:

Originally Posted by shenlong1337

What specific color where your wheels? Were they Hyper Silver Rays with smoke color? I actually called a mobile repair guy to come to my house he said he was not able to match that color even 90% and could actually make it look worse because he will try to blend it to a section of the wheel. He said it would actually look rough and not smooth like the factory finish which is a combination of lead paint and powder coat.

Mmm... lead paint.

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RonRizz · 08-16-2019, 04:40 AM

Quote:

Originally Posted by shenlong1337

What specific color where your wheels? Were they Hyper Silver Rays with smoke color? I actually called a mobile repair guy to come to my house he said he was not able to match that color even 90% and could actually make it look worse because he will try to blend it to a section of the wheel. He said it would actually look rough and not smooth like the factory finish which is a combination of lead paint and powder coat.

Ill see if I can find a pic of it after repair. Im not sure I took one, because it was perfect. Just checked, I have no after pic. "Wheels on Site" was the outfit that did the repair

physics · 12-04-2019, 02:53 PM

I had a Big O tire shop in Pleasanton, CA that did an install of Michelin PS4S tires on my Rays forged sport 19" wheels. Since the shop was "Diamond Certified" I thought that carelessness and stupidity wouldn't be an issue, my mistake! The shop wanted to install the wheels with the full tightening torques in one pass. I had to implore the manager to have them do it in at least two passes. I also informed the manager that my car had a $3K ceramic coating on the body, wheels and brake calipers and that scratches would be very difficult to deal with.

After I got the car back and had a chance to look at the car carefully, I noticed some scratches on the driver's side door. There was a gouged area on the outside of one of my wheels and scuff marks around the painted edges of 2 of the 4 wheels, my wheels are painted gloss black to match the body color. Luckily, I was able to touch up the wheels with black paint and lightly polish out the door scratches without removing the ceramic coat.

From this I learned an important lesson, like with the Porsche I used to own, I will never trust my car to some shop that employs lazy minimum wage Bozos. I'll just spend the extra money and always take it to a trusted specialty shop that knows me.

BettyZ · 08-14-2019, 06:52 PM

Idiot at my shop used a screwdriver to get the weights off all 4 wheels and scratched them badly. I do a lot of business w them so when I came back w the wheels and showed them the damage they paid for a repaint of all 4. Took two weeks, as the paint shop messed up the first time.

I pull the wheels off the Z now, clean to perfection, and drive them to the shop in another car. Do an inspection of the wheels with the manager, point out they're powder coated, and take detailed pictures of the wheels in the shop. Then show them to the manager and ask for his acknowledgement that the pictures are true and accurate representations of the wheels at that time.

Even a good shop can have a bad day. That's why I go to chain shops like Firestone, bc they're less likely to quibble about damage, and there's always a higher authority you can go to if they do.

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MZ DAIZY · 12-04-2019, 04:17 PM

Quote:

Originally Posted by BettyZ

Idiot at my shop used a screwdriver to get the weights off all 4 wheels and scratched them badly. I do a lot of business w them so when I came back w the wheels and showed them the damage they paid for a repaint of all 4. Took two weeks, as the paint shop messed up the first time.

I pull the wheels off the Z now, clean to perfection, and drive them to the shop in another car. Do an inspection of the wheels with the manager, point out they're powder coated, and take detailed pictures of the wheels in the shop. Then show them to the manager and ask for his acknowledgement that the pictures are true and accurate representations of the wheels at that time.

Even a good shop can have a bad day. That's why I go to chain shops like Firestone, bc they're less likely to quibble about damage, and there's always a higher authority you can go to if they do.

Sent from my SM-G955U using Tapatalk

A tip from your aunt daisy... bring your own coffee and donuts. Unless you like spit and pubic hair... 😬

vtec to vvel · 12-04-2019, 09:45 PM

Quote:

Originally Posted by MZ DAIZY

A tip from your aunt daisy...

See?? I knew it!! You and BettyZ know exactly what I'm talking about LMAO!

BettyZ · 12-04-2019, 10:21 PM

Quote:

Originally Posted by vtec to vvel

See?? I knew it!! You and BettyZ know exactly what I'm talking about LMAO!

Never been to Thailand, huh?

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08-14-2019, 03:24 PM	#2 (permalink)
CMadison Base Member Join Date: Aug 2013 Location: Lubbock, Tx Posts: 226 Drives: '12 PW T/S 6MT Rep Power: 12	Sounds like they're bending you over. Was it a tire shop like Discount Tire? You may be SOL this time, but next time I would take before/after photos if you are nervous about it and verbally warn them that damage could occur and they will be liable. I actually had a Discount Tire drop one of my wheels face down (from a GTI, not my Z) and it got scratched to hell. I documented the damage and they paid for a refurbished wheel... and I got to keep the old one as a spare. Anyway, now I always verbally tell them to get their best guy on the job bc my wheels are powder coated and will scratch fairly easily. Good luck. God-Speed, busterbull and BettyZ like this. __________________ *Berk CBE \| Berk HFC \| Stillen G3 CAI \| Uprev \| Fujimura \| 322 whp*

08-14-2019, 03:59 PM	#4 (permalink)
Felix 808 A True Z Fanatic Join Date: Oct 2011 Location: Camarillo, CA Posts: 1,063 Drives: 2011 PW/Grey T/S 7AT Rep Power: 2807	Bummer. On the plus side it shouldn't cost too much to fix. Hopefully they will stand up & take care of it. Always best to point out the condition of the wheels as they accept them & as mentioned pictures never hurt. Best of luck __________________ Semper Fi Μολὼν λαβέ

08-14-2019, 06:35 PM	#7 (permalink)
RonRizz A True Z Fanatic Join Date: Aug 2011 Location: Pine grove, Pa Posts: 2,136 Drives: 2 feet, 3 pedals Rep Power: 6775	Had mine damaged severely by a firestone dealer. They sent out a mobile wheel repair guy who did the repair in my driveway. Perfect job, looks like new. It was a few years ago, and I can't find the damaged area any more, it looks that good. He said they charge about $80 a wheel for the work. __________________ P99rs Head Unit--- Amps- 2 Pioneer Prs800d --- Zapco ST1000MX---Zapco ST-4XSQ---- SI BM mk5 Subs---SI TM65v2 Midbass--- SI M3 mids--- SI M25 xbl2 tweeters ----- 2016 MECA street class 3rd place at world finals

12-04-2019, 02:53 PM	#11 (permalink)
physics Base Member Join Date: Jun 2011 Location: Berkeley, CA Posts: 40 Drives: 19 Nissan 370Z SC 6M Rep Power: 14	I had a Big O tire shop in Pleasanton, CA that did an install of Michelin PS4S tires on my Rays forged sport 19" wheels. Since the shop was "Diamond Certified" I thought that carelessness and stupidity wouldn't be an issue, my mistake! The shop wanted to install the wheels with the full tightening torques in one pass. I had to implore the manager to have them do it in at least two passes. I also informed the manager that my car had a $3K ceramic coating on the body, wheels and brake calipers and that scratches would be very difficult to deal with. After I got the car back and had a chance to look at the car carefully, I noticed some scratches on the driver's side door. There was a gouged area on the outside of one of my wheels and scuff marks around the painted edges of 2 of the 4 wheels, my wheels are painted gloss black to match the body color. Luckily, I was able to touch up the wheels with black paint and lightly polish out the door scratches without removing the ceramic coat. From this I learned an important lesson, like with the Porsche I used to own, I will never trust my car to some shop that employs lazy minimum wage Bozos. I'll just spend the extra money and always take it to a trusted specialty shop that knows me. __________________ Hotchkis sways, StopTech braided steel brake lines, OptiCoat Pro+ ceramic coating

08-14-2019, 06:52 PM	#12 (permalink)
BettyZ A True Z Fanatic Join Date: Aug 2018 Location: Chicagoland Age: 38 Posts: 5,261 Drives: A Garage Queen Rep Power: 2684371	Idiot at my shop used a screwdriver to get the weights off all 4 wheels and scratched them badly. I do a lot of business w them so when I came back w the wheels and showed them the damage they paid for a repaint of all 4. Took two weeks, as the paint shop messed up the first time. I pull the wheels off the Z now, clean to perfection, and drive them to the shop in another car. Do an inspection of the wheels with the manager, point out they're powder coated, and take detailed pictures of the wheels in the shop. Then show them to the manager and ask for his acknowledgement that the pictures are true and accurate representations of the wheels at that time. Even a good shop can have a bad day. That's why I go to chain shops like Firestone, bc they're less likely to quibble about damage, and there's always a higher authority you can go to if they do. Sent from my SM-G955U using Tapatalk JARblue, Ghostvette, shenlong1337 and 2 others like this. __________________ '14 MB Nismo \| Boost Lab 6870 1.32 AR 553 HP / 471 ft.-lbs. Betty Mods

08-14-2019, 03:30 PM	#6 (permalink)
wideglideleon Track Member Join Date: Apr 2015 Location: Tucson AZ Posts: 569 Drives: SC 09 370Z LG 7AT Rep Power: 64085	I have had my rims damaged from alignments in the past we well. Now I always take pictures of the rims while the manager watches before the work is done.

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