Who else had their orders changed without notice by Forgestar
 

Hey forum members,

I used a forum vendor to place an order for the Forgestar M14 in matte gunmetal first week of June. Forgestar went and changed my order to a textured gunmetal finish without my approval due to manufacturing imperfections they had experienced with the matte gunmetal finish.

Of course when I called Forgestar and asked around what time they decided to drop the finish, I just got the run around like oh we don't remember what month we decided to discontinue the matte gunmetal finish. This is total BS, they are just protecting their distributor.

What irritated me further was that I was only notified of a modification of my order without my approval by the forum vendor when the wheels were just about ready to ship (almost 3 monts after I originally placed my order). The email I got from the forum member was like oh Forgestar had to modify your order to textured gunmetal.

What I'm trying to find out is whether the vendor knew about Forgestar discounting the matte gunmetal finish before placing my order just so that they can take my money and sell me something I had not originally ordered.

So who else had this happen to them and specifically did this happen to any one before June?

Richard

Cancel your order and ask for a full refund. That's unacceptable.

I already asked the forum vendor for a full refund. They don't want to issue me a full refund. What irritates me further is that they are trying to stick me with a 20% restocking fee for a cancelation on my order.

I can't believe this forum vendor. Why would I agree to pay for a 20% restocking fee on a custom order I placed that had a modification to my order without my approval. That is just absolutely absurd.

Did you pay with a credit card? I'd say you've done enough on your end. I'd call your CC company and ask to issue a chargeback.

And go ahead and tell us which vendor it is so we can avoid them.

edit: And send a PM to Trips and AK. I don't personally think this forum does a very good job with handling vendors, but it also can not improve unless you give it a chance to.

Dispute it with your credit card company as they're not giving you the "Exact" product that you ordered. They're trying to bully you into accepting their conditions using the restocking fee scare tactic. Don't settle for less, they didn't fulfill their end of the deal so why should you be penalized?

I hope it's not getyourwheels.

Seems unlikely since he has a golden track record so far... but everyone makes mistakes and should have the opportunity to improve. Hope the vendor in question can provide their side of it too...but it certainly seems like sh!tty customer service in this case.

Two sides to every story.

Definitely file a chargeback with your CC company. I had to do the same thing with another wheel vendor (not on this site). My money was immediately credited back to me and then my CC co. and vendor settled it out.

:iagree::iagree:

since 2011 or so, specifically on this site, Iv read about 4 stories on how Forgestar messed up orders, extended for months, couldnt get the finish right, sent wrong wheel widths, or sent different finishes in one order. So yeah, Iv heard of others having issues but thats like the .1% I think.

There should be ZERO complication when it comes to giving a wheel company 4 figures for wheels and getting what you asked for. I would request a refund if they arent anything close to what you wanted.

I paid by debit card. I'll make another post to update this community.

Not everyone may feel the same way...

Who else had their orders changed without notice by Forgestar
 

Every story usually does have two sides, but I feel this one only has one.

There are two scenarios I believe likely happened.

1. Forgestar decided to drop the finish after they accepted my order and started to machine the wheels to my spec. At some point, realized they were having too many imperfections with the matte gunmetal finish on a M14 wheel. Forgestar most likely notified the forum vendor at this point. Afraid that this change would request in a cancelation, either Forgestar or the forum vendor decided to modify the finish on my order without my approval.

2. The forum vendor knew of the decision by Forgestar to discontinue the matte gunmetal finish on the M14 wheel, but ultimately wanted to take my money on the order and hope that I would be alright with a different finish.

I did finally get my full refund on my initial deposit for the wheels after several back and forth emails. But how I got it, was absolutely absurd and time consuming. Not sure how this forum approves vendors, but that process absolutely needs to change. Remember, your community is also your customer, not just the vendor!

I could have gone through the dispute route with my bank, but I felt this issue needed to go a step further. I felt I was being mistreated. I felt that once a judge heard the claim, he/she would absolutely favor on my side. I went online and filed a small claims suit in LA county against this vendor. I then hired a process server to serve the authorized agent of process at this company by Monday if I hadn't received my full refund by Friday. About an hour after they opened on Friday, I received my full refund.

I'm not here to completely bash this vendor, but I'm almost certain that if I showed the email thread, the community would agree with me. That this vendor absolutely sucks! I completely believe this forum vendor knew they were just d*cking me around and once they saw the law suit knew that I would win the claim against them and refunded me immediately.

Good for you.

There is also a member who hated his Fast Intentions exhaust. I am sure we are glad we all learned from his story.

Yeap, you can't please everybody all of the time. It is just impossible. I do feel for the op. I have 3 more months to wait on my order. I order just what I liked, nothing more/nothing less. If my order was changed, I would want a refund also if a suitable agreement was not meet. As far as what happened, who knows. I would not even begin to speculate.

I ordered my forgestar wheels and got the candy red... it was more like hot pink so I had to pay 300 to ship back and get them redone in gloss red which wasn't horrible until I got them and one of the rears had a little chunk out and Josh at getyourwheels said it was due to shipping back... after having a pointless conversation and me asking for a new wheel or a credit back he said 25 dollars back....

Personally I wouldn't order from them ever again . Ive sold 2 year old Volk wheels in flawless condition.

Getyourwheels need to learn how to handle a new wheel being messed up

Be aware that VISA and Mastercard (at least International .. not sure sure about USA) chargebacks have a 90-day limit to initiate a chargeback ... sounds like may be close.

To protect your interests, I would initiate the chargeback process asap and further negotiate from there.

this story keeps me from ever order from them...and well, a couple others. Sorry but if you fuk up an order, you should feel BAD, as a vendor. Do everything you can to fix whats happened.

I AGREE 100%, his attitude towards it was pretty bad. Basically my fault that the shipping messed it up. I asked why a claim wasn't filed. My guess was because they messed it up or the powdercoater did. But they don't care, they sell 100s of wheels to people on here.

I thought about putting a post on here but I hate bashing vendors as there is always a big dispute and fanboys that had a great experience so they back them up.

Regardless, getyourwheels sucks to deal with if you have an issue.
Reason #1000 why I order Japanese wheels or from a quality vendor. Now I will have to take a hit when I sell them BUT they gave me 25 dollars back that still has yet to hit my credit card as a credit...

AVOID Josh at getyourwheels

Yeah . . . I'm glad I skipped the entry level wheel step and waited to jump straight to Volk. Longer wait, but no doubt about the quality. Went with local retailer, too, for ease of communication. Just not worth the hassle ******* around with lesser wheel companies

Its not always easy to get the exact specs on the used market but i'd seriously look there for quality wheels from Advan/SSR/Work/Rays if you can't go new

I'm a VOlk guy for sure! But the rear offset in the 370z is too low for Volks for how I want it stanced....
The only awesome Jap wheel that makes my spec is Advan GT 20x11+5 BUT they don't have a front to match 20x9.5+15 otherwise this would be my choice.

I had spacers and personally like having my wheel bolted to my hub and not to a spacer for peace of mind...

I will be probably going with a 2 or 3 piece forged and hopefully get a concave wheel with the weight at or under 23ish pounds

I am disappointed.

Volk makes pretty much every size imaginable, what were you looking for?

For the Advan GT, to go with an 20x11 +5, i would go with 20x10.5 +24


TE37 ULTRA comes in 20x11, +0. Easily doable. Check out DPE_G's car
I am using 20x12 +20 no problem, room to spare.

Wait what!!! TE37 Ultra comes in a 20x11+0!!!!!!

You may be my hero!! I didn't realize they were making that low of offsets!!!!!!!!!

You're right the 20x10.5+24 in the advan GT!!!

I just checked... They don't make a solid 20 inch front offset.... 20x10+30 is the best.
So annoying

What you talkin bout?

Go with 20x10.5 +24. You could probably do a 285/30/20 in front on that if you really wanted to. Unnecessary, but possible. A 245 would be easiest

Note . . . I am using 20x11 +15 in front, so i don't really wanna hear about "no front offsets"

Full concave, face-4 all around is the way to go. The ONLY way to go

EDIT:
Looks like 20x10.5, +24 is no longer listed. I suspect Mackin (north american distributor) still has some in stock. You may need to man up and run 20x11 +15 like me in front

ALSO

Check out this thread:
http://www.gtrlife.com/forums/topic/...ve-te37-ultra/

Looks like Bulletproof Automotive arranged to have these new sizes:
20x10.5 +26
20x12 +12

Man I wish they did that earlier, i would love to have 20x12 +12 in my rears.

Anyways, contact them or your local Rays dealer to see if they can get you that 20x10.5 +26, it seems like perfect sizing for fronts for us

You are the man optionzero

I'm waiting for my one off amuse exhaust from bulletproof with GTR tips. I will call tomorrow to see if it's in and about those wheel sizes

I hope so. I really loved Jason.

So who else deals forgestar?

Jason@getyourwheels is the man,,,i spoke w/him about this subject & got the other side of the story,,,,,as he is as Honest as they come!
I'll continue to purchase wheels from him!!!

...so what is the other side of the story for the issues rvbsanjose and Volk Z encountered? Not trying to instigate, but genuinely curious since what Volk Z said about customers who had a positive experience with a vendor wanting to support that vendor is true. I'm pretty sure most of us have seen this at one point or another.

Unsure about Volk's problems; only the one that started the thread.
I know Jason well & don't plan to post what he told me.
Phone him if you're curious & he may tell you if he knows you/ I'm not being a newscaster & stirring a pot-just stated that I would continue to purchase wheels from him/ as I know he wouldn't lie to me about a subject.
I didn't research any of Volk's issues; sorry.

Yeah I spoke with him on instagram and he seems like a really good guy, helped me out a lot with purchasing some wheels. With every vendor theres bound to be a couple hiccups but overall hes helped a lot of people on this forum and others get the wheels they want so I still trust them

Hey,.
I had my paint redone on my wheels which I was happy with how Josh at getyourwheels handled it until I got them and there was a chunk taken out on one wheel and the valve area was all chewed up.
He told me it happened in shipping. Would not credit me anything and was pretty rude about it. He said he would do 25 dollar credit which I never received and is pretty weak for a credit since it was someone else's fault on brand new wheels.

No worries I didn't put a post about it but wanted to share my experience on this thread.

Josh or Jason?

Josh was my person I dealt with

Aaah, well that explains it.