EcuTek ProECU Group Buy

Mozen

I have been trying to reach you guys for nearly 3 weeks, really need an update to my tune. I have sent all the files and am still waiting. I tried to call, emailed both info@ and sales@, hit up yalls FB page, sent you a PM here....really running out of options here.

__________________
PW 370z | AEM | MISHIMOTO | ARK PERFORMANCE | WHITELINE | NISMO | STILLEN | FORGESTAR | BC RACING | AMS | NON STOP TUNING | CARBONETICS LSD | 4 Point DOM 1.75" SCCA Spec Roll Bar + Harness Bar
CHECK OUT MY BUILD THREAD HERE

Chuck33079

Can you still do a chargeback off your CC? They've failed on holding up their end of the deal. You're not the only one they've pulled crap like this with. Good luck. If you've got the software license and cable, can Visconti send you the tune? It wouldn't be free, but it would be something.

__________________
2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

Mozen

Ive really been thinking about using visconti but im not sure i can get my money back since i origionally purchased back in August of 2013 so its been quite a while. I contacted ecuteck and ill give it another week of attempts before i start filing with paypal (who i used).

__________________
PW 370z | AEM | MISHIMOTO | ARK PERFORMANCE | WHITELINE | NISMO | STILLEN | FORGESTAR | BC RACING | AMS | NON STOP TUNING | CARBONETICS LSD | 4 Point DOM 1.75" SCCA Spec Roll Bar + Harness Bar
CHECK OUT MY BUILD THREAD HERE

Dynotronics1

Sorry, like I responded in the email, we have changed over to a newer support desk for file service. Sorry for the mix up, but if you will send data and responses back as reply to that email, you will always get an update telling you where your ticket is in the system.

PM's are the least likely way to get a hold of us, as we really don't frequent the forums we sponsor all that often( visiting 30 something forums per day does not leave a huge amount of time to do actual work!)

I thought we had all of our customers covered, and everyone was up to speed on the newer procedure, but it looks like you got left off the bus on that change over, my bad.

BTW, if you call form over seas using a VOIP server, please leave a voice mail with your local time, and number. We have a ton of customers that do use services like Google for their overseas calls to us, and while our phone system will give us the caller ID, we can't make a return call that way.

Mozen

When I called and left a message I left an email and even spelled it out phonetically just to avoid confusion Annnnd i sent multiple emails to both your addresses listed on your website on top of your Facebook page.

THAT ALL SAID....within a few hours of emailing Ecuteck i got a resolution and you guys sent another file which is great. In addition your new email service is slick and i like how it works so meh, lets keep going.

-Brandon

__________________
PW 370z | AEM | MISHIMOTO | ARK PERFORMANCE | WHITELINE | NISMO | STILLEN | FORGESTAR | BC RACING | AMS | NON STOP TUNING | CARBONETICS LSD | 4 Point DOM 1.75" SCCA Spec Roll Bar + Harness Bar
CHECK OUT MY BUILD THREAD HERE

arnoldas

What email should we send our data to? Seems like they might still have my wrong email in the system, have not received an update for couple weeks.

Dynotronics1

support@fileservice.zendesk.com

Its been a long year already with the new web-store, and growth we have had in the last 4-6 months. So the new support system helps us sort of keep track of everyone, and it allows you to see where we are on your ticket.

Sorry for all the confusion, but lots of growing pains here, and we are still learning to deal with customer service issues as quick as possible.