EcuTek ProECU Group Buy

ANMVQ · 12-27-2013, 09:48 AM

Quote:

Originally Posted by Dynotronics1

You are completely correct, with one small issue; Mike did not pay with paypal in the group buy. Instead he used a credit card and paid the invoice direct thru our intuit system. Now this is not a bad thing, and is normally how we do business(paypal charges way too much), but it is where the rub on Mikes refund was; I sent an email to our bookeeper when the cable came back, and forgot all about it. She tried to find his transaction in paypal( for the GB), and could not. She sent me an email back, telling me this, which( and I know this sounds like an excuse) I missed.

The whole thing is somewhat of a comedy of errors, and very embarrassing to us. And the worst part is that we were trying to make a unhappy customer happy, and made the situation way worse that it was.

Mike, if you will send me an email, or call with a correct paypal address, I will personally send you a paypal for the amount you paid today. The address I have here at my desk does not seem to be a confirmed one on paypal

Sorry to the rest of you folks that this seems to have dragged on, but I don't get by each forum all the time, and had not seen this thread since I last answered it.

Edit; It appears I was mis spelling the email address I had on file for you. Please check your paypal account when you have a second, and let us know the transaction went to the correct account

I did just get and email from paypal about and E-check, 3-5 days process time. So we should have this all solved next week, I hope :/..

dirTy_shoeZ · 12-27-2013, 10:03 AM

can't stand bullshitters.

seymore4 · 12-27-2013, 10:07 AM

Quote:

Originally Posted by ANMVQ

So we should have this all solved next week, I hope :/..

Here we goooooooo

seymore4 · 12-30-2013, 03:26 PM

Quote:

Originally Posted by ANMVQ

I did just get and email from paypal about and E-check, 3-5 days process time. So we should have this all solved next week, I hope :/..

Any updates? Get your refund yet?

ANMVQ · 12-31-2013, 10:57 AM

Quote:

Originally Posted by seymore4

Any updates? Get your refund yet?

No sir not yet? hasn't cleared I guess?

Chuck33079 · 12-31-2013, 11:36 AM

Quote:

Originally Posted by ANMVQ

No sir not yet? hasn't cleared I guess?

What a crock of ****. The guy has had long enough. Technical difficulties issuing a refund my ***. Is your bank going to go after him?

ANMVQ · 01-04-2014, 10:12 AM

So the Echeck finally cleared. I can say finally done!! Just too bad it had to go this far.

visconti · 01-04-2014, 11:07 AM

Quote:

Originally Posted by ANMVQ

So the Echeck finally cleared. I can say finally done!! Just too bad it had to go this far.

To be clear, your refund from Dynotronics has cleared

Sorry you had such a problem

John

scionide · 01-06-2014, 04:44 PM

I'm waiting on a refund here myself..Joe says he'll have his accountant start it today.

I sent back my cable two weeks ago, apparently no one was working there except for his mechanics who picked up my package Monday, I called Friday of that week, was told the accountant is out but the refund was already processed from his end and will take roughly 10 days to complete, clearly that wasn't the case so here's hoping it's going to be taken care of finally.

As far as why I'm returning *only getting a partial refund btw* that's a long story but I was one of the early GB people back in June.

*edit* Got the refund for the cable now, but only got 290 back? The packages were 449 without cable, 750 with cable, and I paid for return shipping..

mag_black · 01-13-2014, 12:45 AM

^^ are you returning because of software issues or other reasons?

scionide · 01-13-2014, 01:42 AM

Well my tune right now, I'll just have no power sometimes, a civic could probably hang with me, it's that bad. However I had this issue pop up during September but it disappeared and came back last month. I contacted Joe about it when it first happened but got no response. A total of 6 months and still having a problematic tune is too much, and I was constantly given inconsistent/different answers. This is the extreme cliff notes of it, if you wanna know the whole story just PM me.

I took the issue up with Ecutek a few days ago and they contacted Joe, he'll be mailing me another cable, "maybe" *because all his rental cables are out apparently* late next week so I can flash my ecu back, and after I send it back I'll be getting the rest of my money back.

To be clear I'm not saying the software (Ecutek) is bad, it's my calibration...I had issues since the start though.

ANMVQ · 01-13-2014, 11:49 AM

Hey man, hope it works out for you too

scionide · 01-22-2014, 12:11 PM

Well still waiting for a cable to be sent..was told maybe his "dealer" sent one out last Friday and I should've received an update yesterday, I didn't..so either I'll be surprised and get it in the mail today or have to wait as long as the GTM MHI group buy people are waiting to get their TT kit.

Chuck33079 · 01-22-2014, 12:17 PM

Quote:

Originally Posted by scionide

Well still waiting for a cable to be sent..was told maybe his "dealer" sent one out last Friday and I should've received an update yesterday, I didn't..so either I'll be surprised and get it in the mail today or have to wait as long as the GTM MHI group buy people are waiting to get their TT kit.

Wow. I'm so glad I didn't go with this guy for my tune. The tune sucks and now you can't seem to get your money back? Hopefully he gets you sorted out. Hopefully he manages to refund the rest of your money too. Have you PMed AK to let him know one of the vendors on his site is ******* customers over?

Dynotronics needs to get their **** together. I'd be so embarrased if my business had problems like that.

seymore4 · 01-22-2014, 12:21 PM

.....smdh

01-04-2014, 10:12 AM	#217 (permalink)
ANMVQ A True Z Fanatic Join Date: Mar 2011 Location: Framingham MA Posts: 2,732 Drives: 2014 Q50 AWD Rep Power: 19	So the Echeck finally cleared. I can say finally done!! Just too bad it had to go this far. __________________ 14 Q50 AWD, ARK, ECUTEK (SEB), Takda,

01-06-2014, 04:44 PM	#219 (permalink)
scionide Enthusiast Member Join Date: Mar 2011 Location: so-cal Posts: 436 Drives: 11 370z PW 6mt Rep Power: 14	I'm waiting on a refund here myself..Joe says he'll have his accountant start it today. I sent back my cable two weeks ago, apparently no one was working there except for his mechanics who picked up my package Monday, I called Friday of that week, was told the accountant is out but the refund was already processed from his end and will take roughly 10 days to complete, clearly that wasn't the case so here's hoping it's going to be taken care of finally. As far as why I'm returning only getting a partial refund btw that's a long story but I was one of the early GB people back in June. edit Got the refund for the cable now, but only got 290 back? The packages were 449 without cable, 750 with cable, and I paid for return shipping.. Last edited by scionide; 01-07-2014 at 08:26 PM.

01-13-2014, 12:45 AM	#220 (permalink)
mag_black A True Z Fanatic Join Date: Mar 2013 Location: Massachusetts Posts: 1,400 Drives: 09 370Z MT6 Rep Power: 666	^^ are you returning because of software issues or other reasons? __________________ fujimura ≠ abbeyRoadCompany ≠ fastIntentions ≠ motordyne ≠ avantGarde ≠ ecutek ≠ nismo ≠ stillen ≠ stoptech ≠ gtm ≠ spl ≠ carbonfiberelement ≠ stance™

01-13-2014, 01:42 AM	#221 (permalink)
scionide Enthusiast Member Join Date: Mar 2011 Location: so-cal Posts: 436 Drives: 11 370z PW 6mt Rep Power: 14	Well my tune right now, I'll just have no power sometimes, a civic could probably hang with me, it's that bad. However I had this issue pop up during September but it disappeared and came back last month. I contacted Joe about it when it first happened but got no response. A total of 6 months and still having a problematic tune is too much, and I was constantly given inconsistent/different answers. This is the extreme cliff notes of it, if you wanna know the whole story just PM me. I took the issue up with Ecutek a few days ago and they contacted Joe, he'll be mailing me another cable, "maybe" because all his rental cables are out apparently late next week so I can flash my ecu back, and after I send it back I'll be getting the rest of my money back. To be clear I'm not saying the software (Ecutek) is bad, it's my calibration...I had issues since the start though. ANMVQ, elperuano and mag_black like this.

01-13-2014, 11:49 AM	#222 (permalink)
ANMVQ A True Z Fanatic Join Date: Mar 2011 Location: Framingham MA Posts: 2,732 Drives: 2014 Q50 AWD Rep Power: 19	Hey man, hope it works out for you too scionide likes this. __________________ 14 Q50 AWD, ARK, ECUTEK (SEB), Takda,

12-27-2013, 10:03 AM	#212 (permalink)
dirTy_shoeZ Track Member Join Date: Jul 2010 Location: san antonio, tx Posts: 778 Drives: 40th ANN TT Rep Power: 16	can't stand bullshitters.

01-22-2014, 12:11 PM	#223 (permalink)
scionide Enthusiast Member Join Date: Mar 2011 Location: so-cal Posts: 436 Drives: 11 370z PW 6mt Rep Power: 14	Well still waiting for a cable to be sent..was told maybe his "dealer" sent one out last Friday and I should've received an update yesterday, I didn't..so either I'll be surprised and get it in the mail today or have to wait as long as the GTM MHI group buy people are waiting to get their TT kit.

01-22-2014, 12:21 PM	#225 (permalink)
seymore4 Track Member Join Date: Nov 2010 Location: West coast Age: 41 Posts: 560 Drives: 2010 nismo Rep Power: 6727	.....smdh

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