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EcuTek ProECU Group Buy

Originally Posted by seymore4 Oldest excuse in the book. Most tuner shops don't have an "accounting person".. but it sounds legit so customers buy it. I'm not exactly sure how

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Old 12-16-2013, 02:44 PM   #181 (permalink)
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Oldest excuse in the book. Most tuner shops don't have an "accounting person".. but it sounds legit so customers buy it. I'm not exactly sure how it works with debit but I would contact my bank immediately and find out if you can do a charge back or something, that is complete BS.
Was going to stop by there on my way to the UPS store.
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Old 12-16-2013, 03:07 PM   #182 (permalink)
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And I was really looking forward to this
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Old 12-16-2013, 03:37 PM   #183 (permalink)
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Oh, that sucks. Hopefully it's just a miscommunication or something.
Can't trust these Dirty Vendors (Crooks) on site's at all. I just hope that the allegations are not TRUE Dynotronics1
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Old 12-16-2013, 03:55 PM   #184 (permalink)
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Can't trust these Dirty Vendors (Crooks) on site's at all. I just hope that the allegations are not TRUE Dynotronics1
I wish they where false , I would have my $$$
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Old 12-16-2013, 03:59 PM   #185 (permalink)
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Did you deal with John or someone else?
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Old 12-16-2013, 06:37 PM   #186 (permalink)
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Did you deal with John or someone else?
You mean Joe? Him directly every time. Looks its not that I don't understand people get busy, But no contact unless I called ,Just a tuff thing to have happen all the time. I have since moved on to a different tune. An he contacted me twice already once to make sure I got it in the mail and the other to talk about some things, There was someone on here who was helping me more with the ECUteck more than the guy a bought it from. Just did not make sense.? ? ?
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Old 12-16-2013, 10:42 PM   #187 (permalink)
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You mean Joe? Him directly every time. Looks its not that I don't understand people get busy, But no contact unless I called ,Just a tuff thing to have happen all the time. I have since moved on to a different tune. An he contacted me twice already once to make sure I got it in the mail and the other to talk about some things, There was someone on here who was helping me more with the ECUteck more than the guy a bought it from. Just did not make sense.? ? ?
wow, sorry to hear about this.

I really hope you choose to stay with EcuTek, we're about to have a lot of cool stuff !
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Old 12-17-2013, 10:58 AM   #188 (permalink)
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wow, sorry to hear about this.

I really hope you choose to stay with EcuTek, we're about to have a lot of cool stuff !

hey1 Wish I could but cant justify the 1k for everything, If I could I would have went with you , You know that.

Went back to UPREV and will be doing it on a Q50 , I parted out my car
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Old 12-17-2013, 11:01 AM   #189 (permalink)
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hey1 Wish I could but cant justify the 1k for everything, If I could I would have went with you , You know that.

Went back to UPREV and will be doing it on a Q50 , I parted out my car
dislike........
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Old 12-17-2013, 11:55 AM   #190 (permalink)
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dislike........
I know you do, But if someone can finally put out a dyno sheet comparing the two would have switch, If there are significant gains , Then I will have to of course rethink the way I went but as of now I cant see or find anything to make me spend the extra $400.

Why do you think I was pushing so hard to get my car set up? I wanted to put something out here that would show gains or not, with the same car mod's, dyno, ETC. But that all FAILED big time
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Old 12-17-2013, 12:56 PM   #191 (permalink)
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Originally Posted by seymore4 View Post
Oldest excuse in the book. Most tuner shops don't have an "accounting person".. but it sounds legit so customers buy it. I'm not exactly sure how it works with debit but I would contact my bank immediately and find out if you can do a charge back or something, that is complete BS.
sorry, in our case thats not the so. We have two engineers(one being me) and a support staff of three
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Old 12-17-2013, 01:02 PM   #192 (permalink)
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sorry, in our case thats not the so. We have two engineers(one being me) and a support staff of three
That's the one thing on this page you chose to comment on?
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Old 12-17-2013, 02:11 PM   #193 (permalink)
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sorry, in our case thats not the so. We have two engineers(one being me) and a support staff of three
So give him his money back.
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Old 12-17-2013, 02:12 PM   #194 (permalink)
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That's the one thing on this page you chose to comment on?
nope, just had to stop and answer a few phone calls first, sorry!

The issue with Mikes refund is pretty simple, now that we figured out what the problem was; we could not get Paypal to give him a refund, problem was that Mike did not pay with Paypal, he used our Intuit link on the invoices that we sent out.

Mike, I'm sorry for the delay, but it was one of those Duh moments when we finally got a return call from Paypal after yelling at them about the whole thing.

Long story short; refund sent, should be back in your account/credit card shortly. Sorry about that Mike, but since the Group Buy was a paypal link deal, I and the bookeeper kept trying to figure out why they were not giving you a refund.

And, as far as Mikes file being delayed in the first place; some calibrations ARE unknown when we first get them, and we promptly send them off to EcuTek to define them, and include them in the software. Mikes car was one of those, and for some reason it took longer than normal. Which is why we told Mike we had no problem with a full refund. If nothing else, we do our level best at customer service
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Old 12-17-2013, 02:21 PM   #195 (permalink)
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Originally Posted by Dynotronics1 View Post
nope, just had to stop and answer a few phone calls first, sorry!

The issue with Mikes refund is pretty simple, now that we figured out what the problem was; we could not get Paypal to give him a refund, problem was that Mike did not pay with Paypal, he used our Intuit link on the invoices that we sent out.

Mike, I'm sorry for the delay, but it was one of those Duh moments when we finally got a return call from Paypal after yelling at them about the whole thing.

Long story short; refund sent, should be back in your account/credit card shortly. Sorry about that Mike, but since the Group Buy was a paypal link deal, I and the bookeeper kept trying to figure out why they were not giving you a refund.

And, as far as Mikes file being delayed in the first place; some calibrations ARE unknown when we first get them, and we promptly send them off to EcuTek to define them, and include them in the software. Mikes car was one of those, and for some reason it took longer than normal. Which is why we told Mike we had no problem with a full refund. If nothing else, we do our level best at customer service
Glad to hear that's all sorted out.
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