Problem with Uprev

chrischhorn · 03-17-2013, 07:59 PM

Quote:

Originally Posted by Baer383

I went thru this b/s with Uprev before, they had a bug in one of there updates and Hans found it in a week.

not what I wanted to hear......

basically 2 hours of tuning with massively negative results.... I'm back to where I was pre-tune.

Baer383 · 03-17-2013, 09:01 PM

Quote:

Originally Posted by chrischhorn

not what I wanted to hear......

.

Sorry dude

In a way it is nice to see some other people having problems like mine,which means I know it is not my car.

JC671 · 03-17-2013, 10:16 PM

Quote:

Originally Posted by chrischhorn

I'm sitting on the dyno right now and my tuner said the live isn't working either.....he says the ecu is having issues holding value for the afrs also. One run it runs rich. he readjusts it, then does a pull and it runs even richer. then he does another pull and its running lean. he's lost right now and my car is now doing 16whp less then when it came in.....

PLEASE HELP US UPREV!

Damn I'm sorry to hear man... Best to call them directly...I would not do any tuning until this is fixed. I'd run the last tune till then. Safest way period.

Baer383 · 03-17-2013, 10:21 PM

Quote:

Originally Posted by JC671

Damn I'm sorry to hear man... Best to call them directly...I would not do any tuning until this is fixed. I'd run the last tune till then. Safest way period.

Last time this happen I had to hound them to look at it

SouthArk370Z · 03-17-2013, 10:49 PM

Bugs creep into software. Happens to the best of companies.

Failure to communicate critical problems to your customers is not acceptable. Failure to acknowledge contacts from customers with bug problems is unforgivable. Is it that difficult to reply with a "Yeah. We're working on it. Don't use the software until we release the fix."? I'll be looking elsewhere when shopping for tuning software.

Liquid_G · 03-17-2013, 11:20 PM

wow thats shitty.. have any of you tried uninstalling and re-installing an older version of the software? or is the problem in their tune and not the actual software?

7speed · 03-17-2013, 11:37 PM

Damn well keep us updated. I planned on getting a tune next Sat.

chrischhorn · 03-18-2013, 12:01 AM

Quote:

Originally Posted by Liquid_G

wow thats shitty.. have any of you tried uninstalling and re-installing an older version of the software? or is the problem in their tune and not the actual software?

Tuner and car is not that problem. I sat with him the whole time and watched. He tuned my car originally and picked up 17whp ans 22lbs of torque. Don't think a retune would be the hard part for him. He sent an email to UpRev and will be calling them Monday also. He didn't even charge me for 3 hours of his time today as he could not figure out what was going on.

Baer383 · 03-18-2013, 02:39 AM

Quote:

Originally Posted by Liquid_G

wow thats shitty.. have any of you tried uninstalling and re-installing an older version of the software? or is the problem in their tune and not the actual software?

I've been tuning with Uprev for 2 years and have done everything including uninstalling and re-installing none of this works it is definitely on their end.

Baer383 · 03-18-2013, 06:52 PM

Hans emailed me and said he found the cause of it and has fixed it just run updater program and use the software as normal.

chrischhorn · 03-18-2013, 10:21 PM

Awesome! I'll text my tuner and let him know. hopefully he can squeeze me back in later this week!

JC671 · 03-18-2013, 10:48 PM

Quote:

Originally Posted by Baer383

Hans emailed me and said he found the cause of it and has fixed it just run updater program and use the software as normal.

Thanks for updating the community

+Rep

Z eliminator · 03-18-2013, 11:01 PM

just put the updates in

JC671 · 03-18-2013, 11:18 PM

Quote:

Originally Posted by Z eliminator

just put the updates in

x2

Thanks for the help too Steve... Appreciate it alot.

chrischhorn · 03-21-2013, 04:44 AM

Yup my tuner tuned a 350 tonight and said all worked great. Ill be going back in on Saturday night to have mine retuned.

03-17-2013, 10:49 PM	#20 (permalink)
SouthArk370Z Premium Member Join Date: Nov 2010 Location: South Arkansas Posts: 8,435 Drives: 2014 Challenger Rep Power: 324198	Bugs creep into software. Happens to the best of companies. Failure to communicate critical problems to your customers is not acceptable. Failure to acknowledge contacts from customers with bug problems is unforgivable. Is it that difficult to reply with a "Yeah. We're working on it. Don't use the software until we release the fix."? I'll be looking elsewhere when shopping for tuning software. 370Zsteve likes this. __________________ Steering Lock Links - Search The370Z Bookmarklet - FSM @ NICOclub Mankind has progressed past the need for war but we haven't evolved that far. - NachoMahma

03-17-2013, 11:20 PM	#21 (permalink)
Liquid_G A True Z Fanatic Join Date: Aug 2009 Location: Chicago Burbs Posts: 1,439 Drives: 09 370z Supercharged Rep Power: 44	wow thats shitty.. have any of you tried uninstalling and re-installing an older version of the software? or is the problem in their tune and not the actual software? __________________

03-17-2013, 11:37 PM	#22 (permalink)
7speed Track Member Join Date: Jan 2013 Location: Dallas Posts: 697 Drives: 09 370 sports clone Rep Power: 13	Damn well keep us updated. I planned on getting a tune next Sat. __________________ 09 370z 6spd traded 1/12/15 for 15 Challenger RT 6spd

03-18-2013, 06:52 PM	#25 (permalink)
Baer383 A True Z Fanatic Join Date: Aug 2010 Location: Lawrenceville,Ga Posts: 4,293 Drives: My foot up your azz Rep Power: 30	Hans emailed me and said he found the cause of it and has fixed it just run updater program and use the software as normal. 370Zsteve and chrischhorn like this. __________________ 2013 ZL1 754 rwhp 747 rwtq Last edited by Baer383; 03-18-2013 at 07:14 PM.

03-18-2013, 10:21 PM	#26 (permalink)
chrischhorn A True Z Fanatic Join Date: Jan 2012 Location: Mililani, HI Posts: 1,566 Drives: 2014 Juke Nismo RS Rep Power: 16	Awesome! I'll text my tuner and let him know. hopefully he can squeeze me back in later this week! __________________ R.I.P. 8/01/13 1SlowZ One day I'll have another....

03-18-2013, 11:01 PM	#28 (permalink)
Z eliminator A True Z Fanatic Join Date: Jul 2009 Location: Ontario Canada Posts: 1,659 Drives: 370 Z 7AT Sports Rep Power: 19	just put the updates in __________________ 12.343 @114.14 . 4.5 stroker motor is now being built. Dec 1 2015.

03-21-2013, 04:44 AM	#30 (permalink)
chrischhorn A True Z Fanatic Join Date: Jan 2012 Location: Mililani, HI Posts: 1,566 Drives: 2014 Juke Nismo RS Rep Power: 16	Yup my tuner tuned a 350 tonight and said all worked great. Ill be going back in on Saturday night to have mine retuned. Baer383 likes this. __________________ R.I.P. 8/01/13 1SlowZ One day I'll have another....

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