UpRev updated, now it won't detect my cable

RadioFlyer · 06-26-2017, 09:56 PM

Hi everyone,

I've been trying to keep my computer off line so I didn't get anymore of the UpRev updates. I did that because it was working well, and I didn't want to mess with anything. Well, what happened today is that I turned on the computer and tried to flash it back to stock, but it needed to update/download the stock rom, so there went the updater, and now it doesn't recognize my cable. This is exactly the nonsense that I was trying to avoid by not updating.

I'm extremely frustrated because I need a working car, and at the moment, the car is blocking all of the other cars in the driveway.

Anyway, is there anything I can do? It's already past the time for customer service. Has anyone else been through this who can help me out?

Thanks!

RadioFlyer · 06-26-2017, 10:00 PM

Does this have anything to do with updating firmware? If so, how can I update it if it doesn't recognize the cable?

BboyZ · 06-26-2017, 10:17 PM

WARNING with new UpRev update, you loose your tune!
I'm not sure if this related to your issue but you might want to read this one.

RadioFlyer · 06-26-2017, 10:51 PM

Thank you for that! It's not exactly what's happening with my cable, but it's sort of more of the same - problems with the new version after the updater ran. This is why I try not to run the Updater.

RadioFlyer · 06-27-2017, 05:34 PM

Just to follow up on this - I spoke to UpRev today, and they determined that since the update requires Windows 8 or higher, then that's the reason why the software isn't recognizing my cable. So I'm off to look at the cheapest Windows 10 computer I can buy. I'll update when I make more progress. In the meantime, I flashed back to my Stillen canned tune, over my previous tune. So now there a chance I lost my license. So when I get the new computer, I can see if I still have a license on my cable. At least I have a working car while I figure this stuff out.

P's_Z · 06-27-2017, 10:29 PM

Sorry to hear, but hope you get everything worked out

ChaseZ · 06-27-2017, 11:45 PM

If you lost your license in the process uprev should be able to look it up for you so you don't get screwed out of that and the tune all at once.

RadioFlyer · 06-28-2017, 12:50 PM

Quote:

Originally Posted by ChaseZ

If you lost your license in the process uprev should be able to look it up for you so you don't get screwed out of that and the tune all at once.

Fingers crossed... I just ordered the computer so we'll see what happens when I try to plug in the latest software. Hopefully it recognizes the cable and updates the firmware.

seymore4 · 06-28-2017, 01:09 PM

There are new features that need windows 8 to use, but I use windows 7 with no problems....

RadioFlyer · 06-29-2017, 02:37 AM

Huh. UpRev said that if the update is done on a windows 8+ machine, that the new update will recognize the cable, and would run the firmware updater, thereby matching the firmware to the software. IDK, at this point, the computer is already ordered, and we'll see if that does the trick. Otherwise, I can always just return the computer or keep it for something else. I've needed a newer computer anyway for the tuning software for my other car anyways.

Dustin@uprev · 07-03-2017, 04:57 PM

When you receive the new computer make sure to turn off windows defender before you install you should have no issue's. If you have any other questions you can reach me anytime through email or phone. dustin@uprev.com

RadioFlyer · 07-05-2017, 06:27 PM

Thanks for the response, Dustin. The new computer came in and it still didn't detect the cable. The odd thing is that the cable shows up in Device Manager, so the cable is recognized by Windows, but not the UpRev software. I have been in contact with James and used Team Viewer for him to do have a look. In the end, he suggested for me to just send him my cable for him to test. I'm pretty confident that the computer is fine as is the UpRev software (I uninstalled/reinstalled it several times). So it's either the cable, the dongle, or the license. Either way, I hope James can figure it out once he has the cable in front of him. I will update this thread with any progress.

RadioFlyer · 07-14-2017, 08:48 PM

Update: I got a tracking number from UPS for a package coming from UpRev! Ok, I guess it's on it's way back to me. I haven't heard anything from them otherwise, so hopefully the box has an explanation for what went wrong. My guess is that they just had to plug it in and it update the firmware, and that was it, but we'll see when it arrives. Assuming it's up to date with the latest firmware, then my software should work fine when I plug it in. Hopefully that's it, I'll update on Monday when they expect it to arrive.

RadioFlyer · 07-21-2017, 01:28 AM

Update: I received my cable, and was able to access my old tune. No note saying what the problem was, just a cable that the software recognizes. So that's fine. At least I was able to open my old tune and start to convert it to the new format. After spending a lot of time copying tables over, I go to flash it, and it gives me an error: "CABLE LICENSE ERROR 00" . Great.

Does anyone know if that means my license is toast? It's confusing because if it IS a dead license, I wouldn't think it would allow me access to edit the tune in the first place. Anyone have any suggestions? Thanks in advance for any help!

BboyZ · 07-21-2017, 01:37 AM

Hmm.. IMO, that error states that the cable license is invalid.
So nothing else in the box other than the info you stated above.
You probably want to check with them again.

06-26-2017, 09:56 PM	#1 (permalink)
RadioFlyer Base Member Join Date: Aug 2014 Location: Los Angeles, CA. Posts: 193 Drives: 08 G37S S/C Rep Power: 40	UpRev updated, now it won't detect my cable Hi everyone, I've been trying to keep my computer off line so I didn't get anymore of the UpRev updates. I did that because it was working well, and I didn't want to mess with anything. Well, what happened today is that I turned on the computer and tried to flash it back to stock, but it needed to update/download the stock rom, so there went the updater, and now it doesn't recognize my cable. This is exactly the nonsense that I was trying to avoid by not updating. I'm extremely frustrated because I need a working car, and at the moment, the car is blocking all of the other cars in the driveway. Anyway, is there anything I can do? It's already past the time for customer service. Has anyone else been through this who can help me out? Thanks! hjo1078 likes this.

06-27-2017, 10:29 PM	#6 (permalink)
P's_Z A True Z Fanatic Join Date: Apr 2013 Location: PR Posts: 1,530 Drives: Zeta Rep Power: 469	Sorry to hear, but hope you get everything worked out __________________ Zeta

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06-26-2017, 10:00 PM	#2 (permalink)
RadioFlyer Base Member Join Date: Aug 2014 Location: Los Angeles, CA. Posts: 193 Drives: 08 G37S S/C Rep Power: 40	Does this have anything to do with updating firmware? If so, how can I update it if it doesn't recognize the cable?

06-26-2017, 10:17 PM	#3 (permalink)
BboyZ Enthusiast Member Join Date: Aug 2015 Location: Arizona Posts: 446 Drives: 2016 Z34 Nismo Rep Power: 10	WARNING with new UpRev update, you loose your tune! I'm not sure if this related to your issue but you might want to read this one.

06-26-2017, 10:51 PM	#4 (permalink)
RadioFlyer Base Member Join Date: Aug 2014 Location: Los Angeles, CA. Posts: 193 Drives: 08 G37S S/C Rep Power: 40	Thank you for that! It's not exactly what's happening with my cable, but it's sort of more of the same - problems with the new version after the updater ran. This is why I try not to run the Updater.

06-27-2017, 05:34 PM	#5 (permalink)
RadioFlyer Base Member Join Date: Aug 2014 Location: Los Angeles, CA. Posts: 193 Drives: 08 G37S S/C Rep Power: 40	Just to follow up on this - I spoke to UpRev today, and they determined that since the update requires Windows 8 or higher, then that's the reason why the software isn't recognizing my cable. So I'm off to look at the cheapest Windows 10 computer I can buy. I'll update when I make more progress. In the meantime, I flashed back to my Stillen canned tune, over my previous tune. So now there a chance I lost my license. So when I get the new computer, I can see if I still have a license on my cable. At least I have a working car while I figure this stuff out.

06-27-2017, 11:45 PM	#7 (permalink)
ChaseZ A True Z Fanatic Join Date: May 2016 Location: Calgary Posts: 3,799 Drives: 16 370z Rep Power: 94683	If you lost your license in the process uprev should be able to look it up for you so you don't get screwed out of that and the tune all at once.

06-28-2017, 01:09 PM	#9 (permalink)
seymore4 Track Member Join Date: Nov 2010 Location: West coast Age: 41 Posts: 560 Drives: 2010 nismo Rep Power: 6727	There are new features that need windows 8 to use, but I use windows 7 with no problems....

06-29-2017, 02:37 AM	#10 (permalink)
RadioFlyer Base Member Join Date: Aug 2014 Location: Los Angeles, CA. Posts: 193 Drives: 08 G37S S/C Rep Power: 40	Huh. UpRev said that if the update is done on a windows 8+ machine, that the new update will recognize the cable, and would run the firmware updater, thereby matching the firmware to the software. IDK, at this point, the computer is already ordered, and we'll see if that does the trick. Otherwise, I can always just return the computer or keep it for something else. I've needed a newer computer anyway for the tuning software for my other car anyways.

07-03-2017, 04:57 PM	#11 (permalink)
Dustin@uprev Base Member Join Date: Apr 2017 Location: Austin Texas Posts: 4 Drives: 2014 370z Nismo Rep Power: 8	When you receive the new computer make sure to turn off windows defender before you install you should have no issue's. If you have any other questions you can reach me anytime through email or phone. dustin@uprev.com

07-05-2017, 06:27 PM	#12 (permalink)
RadioFlyer Base Member Join Date: Aug 2014 Location: Los Angeles, CA. Posts: 193 Drives: 08 G37S S/C Rep Power: 40	Thanks for the response, Dustin. The new computer came in and it still didn't detect the cable. The odd thing is that the cable shows up in Device Manager, so the cable is recognized by Windows, but not the UpRev software. I have been in contact with James and used Team Viewer for him to do have a look. In the end, he suggested for me to just send him my cable for him to test. I'm pretty confident that the computer is fine as is the UpRev software (I uninstalled/reinstalled it several times). So it's either the cable, the dongle, or the license. Either way, I hope James can figure it out once he has the cable in front of him. I will update this thread with any progress.

07-14-2017, 08:48 PM	#13 (permalink)
RadioFlyer Base Member Join Date: Aug 2014 Location: Los Angeles, CA. Posts: 193 Drives: 08 G37S S/C Rep Power: 40	Update: I got a tracking number from UPS for a package coming from UpRev! Ok, I guess it's on it's way back to me. I haven't heard anything from them otherwise, so hopefully the box has an explanation for what went wrong. My guess is that they just had to plug it in and it update the firmware, and that was it, but we'll see when it arrives. Assuming it's up to date with the latest firmware, then my software should work fine when I plug it in. Hopefully that's it, I'll update on Monday when they expect it to arrive.

07-21-2017, 01:28 AM	#14 (permalink)
RadioFlyer Base Member Join Date: Aug 2014 Location: Los Angeles, CA. Posts: 193 Drives: 08 G37S S/C Rep Power: 40	Update: I received my cable, and was able to access my old tune. No note saying what the problem was, just a cable that the software recognizes. So that's fine. At least I was able to open my old tune and start to convert it to the new format. After spending a lot of time copying tables over, I go to flash it, and it gives me an error: "CABLE LICENSE ERROR 00" . Great. Does anyone know if that means my license is toast? It's confusing because if it IS a dead license, I wouldn't think it would allow me access to edit the tune in the first place. Anyone have any suggestions? Thanks in advance for any help!

07-21-2017, 01:37 AM	#15 (permalink)
BboyZ Enthusiast Member Join Date: Aug 2015 Location: Arizona Posts: 446 Drives: 2016 Z34 Nismo Rep Power: 10	Hmm.. IMO, that error states that the cable license is invalid. So nothing else in the box other than the info you stated above. You probably want to check with them again.