EcuTek with Visconti - Logging my experience

Awgd8

He is your Tuner and he did not beg to work with you. Your tuner, his rule! Unless he blows up your engine and that's a different story. LOL!

Awgd8

There is a tiny printed area that a lot of people missed reading.

" Before the logging begins, have a cold stack of six pack nearby during the WOT procedure!"

AnthonyD1978

He basically said that if I didn't stop posting on the forums that we would stop providing his service that I paid for. That's BS in my book. If you read my email you will see that him missing my phone call had nothing to do with it.

Like I said earlier take what you will out of it, but I expect a little more professionalism.

AnthonyD1978

You're right. I paid him to work with me.

AnthonyD1978

Fan boys are strong here. I know some have received good service from him and I know that plenty have voiced similar experiences as mine.

JARblue

That's not how I read it at all. All I read is that he had some concerns about the business relationship between you two being conducted in public on an open forum. And justifiably so.

There was obviously a misunderstanding between you two in regards to the traction control map instructions. My guess is that John was concerned that would make it on the forum before you two had a chance to work things out and get on the same page.

I read your posts, and I never said that it did.

All I was trying to point out is that I think you two should have spoken on the phone. Trying to communicate exclusively via text or email just isn't sufficient in a lot of situations.

Again, he could have worded it differently. But you had a fairly knee-jerk reaction to a fairly innocuous statement. He did his best to smooth things over, but you had already made up your mind without actually talking to him. I just feel a phone call would have gone a long ways in this case, that's all

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hjo1078

Dude for 850$ u got a hell of a lot of service from visconti. Bc i surely did not pay 850$. My car runs perfectly. I havent gotten my knock sensor light since my last update. And he still hits me up once in a while to follow up and see how my car is running and still wants new data logs. I wont comment on anything else bc thats between you and jv. Good luck with your next tuner though.


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Awgd8

Honestly, if there is extreme personality conflict between the two of you, you could have asked for a refund on the first or second Etunes. Why did you wait up to the 6 flashes?

Granted, you paid for the service ,but let him do his thing and stop interfering with his style of doing business. It might appear that he came in to you too strong on some wording in his email or phone call, but why take it personally?
What matters is the tuning outcome! It probably only takes 6 to 7 flashes the most to dial the car in and you won't deal with him again. Asking for a full refund on the service late in the game is a bit unprofessional. You could have hang on for a couple more flashes and be done with him.

Did he ask you to return the whole ECUTEk kit and get a full refund? If he did, you could have just return everything and then start from scratch with your new tuner. That is more professional way to settle this issue...

If he asked you not to post an ongoing issue with the ICE mode on the forum, why not refrain from posting at the meantime? Let him concentrate to deal with the issue and find solutions. There are other prospective customer who would see him struggling to fix the issue and will appear that he does not know what he is doing. That is a bad publicity and not good for business. I know John know his stuff and I would eat my ego for now until car runs 3.5 secs 0-60 and will cuss at him afterwards. LOL!

Voice59

From a completely unbiased point of view (not knowing either one of you) , reading those emails it seemed like John handled things very professionally. In fact the only time I noticed a "tone" was when you actively refused to do what he was asking you to do to test the issue. Obviously there'd be frustration when you pay someone for assistance, they provide their portion of the work and you don't follow through on your end. Especially when the end product relies partially on you logging necessary data. Like I said I don't know either one of you but if someone was actively refusing to do what I asked so I could do my job to the best of my ability...there may be some frustration in my next couple messages.

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NefariousZ34

Look I've personally dealt with John. That tone your referring to is his personality. I was frustrated at one point as well but that was on me. A very similar situation track day coming tune no 100% John made sure I had a proper tune for that day though for map 3 which I data logged and sent to him.

I see it from both sides I actually started to perform a dispute and post a negative thread. John called me on the phone. He wasn't pleased and I understand why. He had the same tone and demeanor for the most part as when I first discussed tuning with him.

Our personalities conflict as well. However I cancelled my dispute removed the thread. Took a step back and let the man do his job. It took longer than I would have liked. True, however I would rather it take months and be done properly then a couple weeks and have issues.

Is John a saint.. no. Is he good at his job? Yes. Will your car be completed to safe standards and information once complete. Yes

To be honest, if I was him since you posted all the e-mails including an offer for a full refund I would pull back that offer that was a courtesy not a requirement.

If you really wanted to be professional (bigger person) etc. Why not just except his offer put it back to stock except the refund. Not post every e-mail.

Just post your thoughts like: "I didn't like working with John I wasn't satisfied but he did refund my money and even paid for shipping." Am I missing something? He gave you an out. If that was offered to me and I was that completely dissatisfied I would have said agreed please send me a label and we will conclude our business and be done with each other.

AnthonyD1978

Just Dyno'd the car with the last tune that John gave me. He said the tune was already final anyways (even though no RaceRom features) and so I should not expect any kind of refund.

His tune had knock and timing issues all over the place.

Johns tune revision 6 = 240hp and 226tq.

New EcuTek tune from another tuner = 302hp and 246tq.

Dynojet. Same mods. Same day.

Yeah.

visconti

Ok. Time for me to chime in. First of all, I just want to thank everyone who has taken the time to post their feedback in this thread. In reply to your post, can you please explain (in detail) which RaceRom features you paid for and did not receive. In my last email exchange to you, I outlined both what's on my website and what you received. So I'm still confused about what you think you're missing. All of these features and how they work, are highlighted at the end of my very comprehensive 370Z guide, which everyone is instructed to download before the tuning process. And regarding the tune itself, I never stated that you received a "final" revision of the tune. I specifically stated that we were on our 6th revision, and far enough into the tuning process where a refund would not be appropriate. It was only because of you that we stopped adjusting the tune.

All my naturally aspirated OTS and custom tunes come with 4 maps on the fly (2x91 Octane maps & 2x93 Octane maps). In an effort to be overly cautious, I always have my customers start the tuning process on the lower octane/lower performing map. Early on, I noticed a large air/fuel variance from bank to bank with your car, so I was more concerned with getting that settled than making maximum power. Because of this, there were several revisions of only map 1. I sent you two versions of our last revision of the tune. The only difference between them was an attempt to disable ICE mode, which is also where we got completely off track. However, if you review that last datalog you will see that air/fuel from bank to bank now match. If we had continued on with the tuning process, the next step would have been running my more aggressive tune on map 2. I would have reviewed those logs, sent a new revision, and most likely asked you to run a version of map 3 that was modified based on the logs you sent from map 2. This is the etune process which you paid for. So the fact that you made 240 HP on our lowest performing map (map 1) does not surprise me one bit.

At this point, before my words get twisted, I do want to acknowledge that I did say your car was "running great." Perhaps what I should have said was, after 6 revisions of the tune your car was running as expected on the map you were logging. I did not wish to imply in any way that the tuning process was complete or that I was finished with your car. To reiterate my original point, it was your choice to stop working together and to refuse the complete refund I offered. So at this point, since I think I've been more than accommodating, I want to wish you the best of luck with your new tuner and I'm sorry things didn't end differently.

John

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AnthonyD1978

I will try to refrain from posting in this thread any longer. Take the time to read the emails and make your own mind up. Also Google other reviews.

I will not get into the details of what my tuner thought of the tune I was left with after 6 revisions of the map. I don't want to get another vendor involved with this drama. Let's just say it was a good thing I got this squared away before my track day this Sunday; no matter how final/healthy/stable/running great the last revision from John was said to be.

ANMVQ

I love how you posted a unfinshed product to a finshed product and said Yeah>??? Like the unfinished products make doesn't know what they are doing .

An you pretty much made the same numbers as me "from John" and mine was in a "low dyno".. 302 WHP and 240 WTRQ, and I have a auto and AWD

Just as longs we all know you took a base map from John and unfinished tune and compared it a a finished tune

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mag_black

I think the man is entitled to give a review however he wants. Just IMO. A review, good or bad, is a review. Take it for what it is. If you choose to continue working w/ a vendor, then that is your decision. Everyone can make their own judgement.

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