EcuTek with Visconti - Logging my experience

visconti

Ok. Time for me to chime in. First of all, I just want to thank everyone who has taken the time to post their feedback in this thread. In reply to your post, can you please explain (in detail) which RaceRom features you paid for and did not receive. In my last email exchange to you, I outlined both what's on my website and what you received. So I'm still confused about what you think you're missing. All of these features and how they work, are highlighted at the end of my very comprehensive 370Z guide, which everyone is instructed to download before the tuning process. And regarding the tune itself, I never stated that you received a "final" revision of the tune. I specifically stated that we were on our 6th revision, and far enough into the tuning process where a refund would not be appropriate. It was only because of you that we stopped adjusting the tune.

All my naturally aspirated OTS and custom tunes come with 4 maps on the fly (2x91 Octane maps & 2x93 Octane maps). In an effort to be overly cautious, I always have my customers start the tuning process on the lower octane/lower performing map. Early on, I noticed a large air/fuel variance from bank to bank with your car, so I was more concerned with getting that settled than making maximum power. Because of this, there were several revisions of only map 1. I sent you two versions of our last revision of the tune. The only difference between them was an attempt to disable ICE mode, which is also where we got completely off track. However, if you review that last datalog you will see that air/fuel from bank to bank now match. If we had continued on with the tuning process, the next step would have been running my more aggressive tune on map 2. I would have reviewed those logs, sent a new revision, and most likely asked you to run a version of map 3 that was modified based on the logs you sent from map 2. This is the etune process which you paid for. So the fact that you made 240 HP on our lowest performing map (map 1) does not surprise me one bit.

At this point, before my words get twisted, I do want to acknowledge that I did say your car was "running great." Perhaps what I should have said was, after 6 revisions of the tune your car was running as expected on the map you were logging. I did not wish to imply in any way that the tuning process was complete or that I was finished with your car. To reiterate my original point, it was your choice to stop working together and to refuse the complete refund I offered. So at this point, since I think I've been more than accommodating, I want to wish you the best of luck with your new tuner and I'm sorry things didn't end differently.

John

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John@vTune.us
EcuTek Master Pro Tuner

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