Richey collision review

street2soul

I heard a lot of good things about them, so I used Richey collision for my bumper repair.

Story: one worker put on the emblems before buffing and polishing the bumper, had to take it off again and put em back on.
After driving it home, realized my rear bumper damaged was not fixed 100% and could still see the dent where it was hit. Had to bring it back to the shop and they are fixing it at this moment. I was promised to get the car back this past Monday, but was informed that the body guy did not come into work without calling in. I was promised to get it back on Tuesday, again on Wednesday, and today is Thursday.
I can understand the work is really busy over there, but nonetheless, frustrating.



Pros:
1.People and owner are very nice and informative.
2.Reasonable Price
3.Karen takes care of insurance 100%. she's good.

Cons:
1.Shop is extremely crowded due to high customers.(one customer vehicle was hit and scratched yesterday during a rainstorm due to workers failing to obey orders to move objects prior to the storm.)
2.My bumper was not fixed properly the first time. took it in for a second repair.
3.I was informed that they hired new guys(I saw him put on the emblems on my car for second attempt) that are not very well trained, and worked on my car to imperfection.
4. Communication is not as good as I thought. they forget to call me for update, so I had to call every day for new status.


Lesson to be learned is: Good Reputable shops can also do a unsatisfactory job. Especially with more unskilled workers coming onboard to fill the demand. Personally, I don't know if I will use Richey collision again.