Few questions

Advan · 09-01-2013, 12:52 AM

Sorry everyone but I'm not smart with "cars" per-say

So I went to Grubbs Nissan to get my oil change and alignment done.

How do you know if they put synthetic oil?
Because I requested synthetic oil with service rep, but while I was speaking to the service manager the tech came in asked the service rep if your customer asked for "synthetic?" she said yes but it was not enter correctly or whatever but she pretty much blew it off and argued with the guy.
I'm not sure but I think they re-did my oil? Because it took another 30mins to have my car ready but they kept saying "Your car is being washed" lol

My car is also turning right - it was horrible before the alignment but it is still doing after the alignment.

Took my car to tire shop to make sure my tires/rims are balanced and they are good to go - even then my car pulls right - request for re-alignment?

Thanks in advance for your input and suggestions

SouthArk370Z · 09-01-2013, 02:33 AM

I don't know of a Q&D test you could do at home to tell what kind of oil was used. Maybe someone else does. The good news is, as long as they used a high-quality oil, it won't hurt the engine. If you paid for full-syn or Nissan Ester, you got screwed but no harm was done to the car.

If the alignment checks out, you may have a bad tire. If the dealership can't fix the problem, take it to a reliable tire/alignment shop and see what they can do.

Edit: Our engines don't take an integer number of quarts to fill and most shops don't buy full-syn in bulk (I don't think Nissan Ester even comes in bulk but not sure). Ask for the unused oil. You'll know what they used and have some handy to top off the level when needed.

screaminlizard · 09-03-2013, 11:50 AM

Hello Advan, my name is Philip and I am the advisor for SLC as well a parts advisor for Grubbs Nissan. I checked with the technician that was working on your car on Saturday and he assured me that he did put full synthetic oil in your vehicle (which is in 55gal drums out in the shop). I have talked to the Service Director, Clint Givens, and he is aware of your concern. When would you be able to bring it back in so we can address your alignment issue.

ka24king · 09-03-2013, 11:53 AM

That's good service right there hope they fix all the issues

Advan · 09-03-2013, 10:27 PM

Quote:

Originally Posted by screaminlzard

Hello Advan, my name is Philip and I am the advisor for SLC as well a parts advisor for Grubbs Nissan. I checked with the technician that was working on your car on Saturday and he assured me that he did put full synthetic oil in your vehicle (which is in 55gal drums out in the shop). I have talked to the Service Director, Clint Givens, and he is aware of your concern. When would you be able to bring it back in so we can address your alignment issue.

Philip - thanks for the follow up; I got a response from gentlemen by the name "Keith W" and informed me someone will call me Tuesday (but no calls today) but I want to say thank you for your response

Yes Ican bring my car in but I work M-F 9-630pm and only time I can stop by is a Saturday -hopefully it doesn't take 4hrs like last Saturday.

Thanks

/Angelo350Z/ · 09-04-2013, 12:00 AM

Now I want to take my car to Grubbs Nissan!

screaminlizard · 09-04-2013, 01:28 PM

I apologize for the delay last Saturday, but if we schedule you a little after lunch it should have died down a little. Just message me and let me know the time you would like to come in so we can have a tech ready.

Hey Angelo, you're not that far. Come on in

dP3NGU1N · 09-04-2013, 02:45 PM

Wow I wish my dealer did **** like this. Great service and attitude.

jcosta79 · 09-04-2013, 03:03 PM

Advan, if they can't fix your alignment issue at Grubbs, I suggest taking it to Trophy Nissan in Mesquite and ask for Daniel Slatinsky (service adviser). I know it's a haul, but they were the only ones who could figure out the alignment issue I had on my 2003 350Z Track. I had that baby in and out of so many Nissan dealerships that even Nissan North America had to get involved. Trophy was the only place that had the techs that knew how to resolve the issue.

(Not trying to slam Grubbs at all! Only suggesting it as a last resort if it cannot get resolved there)

gtslo88 · 09-05-2013, 11:33 AM

I've had nothing but good experiences with normal services over there at Grubbs. The guys at SLC also hooked me up with a great deal on some Fast Intentions and Stillen G3's installed

Advan · 09-07-2013, 12:15 AM

I have to say -- Philip has given me the best customer service and utmost courteous.

Hopefully they can get alignment resolved.

Advan · 09-07-2013, 11:59 PM

Update:

Went in around 1PM to get my alignment re-done - gave them my old paper work that tech printed.

After 2hrs they said it's done and it should be good to go.

So I went straight to get my tires balanced and checked out - still having issues where my car pulls right; it's better then I had before but anytime I'm driving 20+ miles it pulls right. Anything above 60mph it's an aggressive pull to right.

I know they tried their best but I may have to take it somewhere else to get this resolved.

FYI: Car never severally hit the curb, hit the pot hole or any sort.
Also I understand that tech has to drive my car align it make sure everything is ok but few concerns.
1. My gas range said 62 miles left - got the car back saying 37 miles left (A lot of driving or driving the car hard)
2. Temp gauge was reading 250 - 260F
3. Grease all over my radio console (no problem - easy clean)
4. No communication like last time - no check up saying your cars in etc etc

Don't mean to sound like I'm complaining but I just want it to be fixed.

Anyone know of a place I can this fixed asap.

DEpointfive0 · 09-08-2013, 12:13 AM

Quote:

Originally Posted by Advan

Update:

Went in around 1PM to get my alignment re-done - gave them my old paper work that tech printed.

After 2hrs they said it's done and it should be good to go.

So I went straight to get my tires balanced and checked out - still having issues where my car pulls right; it's better then I had before but anytime I'm driving 20+ miles it pulls right. Anything above 60mph it's an aggressive pull to right.

I know they tried their best but I may have to take it somewhere else to get this resolved.

FYI: Car never severally hit the curb, hit the pot hole or any sort.
Also I understand that tech has to drive my car align it make sure everything is ok but few concerns.
1. My gas range said 62 miles left - got the car back saying 37 miles left (A lot of driving or driving the car hard)
2. Temp gauge was reading 250 - 260F
3. Grease all over my radio console (no problem - easy clean)
4. No communication like last time - no check up saying your cars in etc etc

Don't mean to sound like I'm complaining but I just want it to be fixed.

Anyone know of a place I can this fixed asap.

I posted this on FB in regards to something kinda similar:
Let me preference my next statements with, I think a car is a car, I don't give a half a shït if it gets totaled as long as what was living inside is still living, BUT I HATE those who disrespect others' possessions that they worked for and they spent their money on...

1. Gas gauge doesn't mean anything.
2. You mean, right when they got back, "here's your car" and on your way?
Because then yes, 250-260 is WAYYYYYYY too high
3. With that said, the dealer owes you a full car detail IMO
4. I don't know what to say...

Advan · 09-08-2013, 12:31 AM

Quote:

Originally Posted by DEpointfive0

I posted this on FB in regards to something kinda similar:
Let me preference my next statements with, I think a car is a car, I don't give a half a shït if it gets totaled as long as what was living inside is still living, BUT I HATE those who disrespect others' possessions that they worked for and they spent their money on...

1. Gas gauge doesn't mean anything.
2. You mean, right when they got back, "here's your car" and on your way?
Because then yes, 250-260 is WAYYYYYYY too high
3. With that said, the dealer owes you a full car detail IMO
4. I don't know what to say...

I mean it was reading I had 62 Miles before gas runs out and I got it back saying 327 Miles left; so either they were driving to fix the issue or drove my card really hard.

Correct I got the car and the temp was around 250-260 ..

I just want it fixed but thanks for your input and suggestions

DEpointfive0 · 09-08-2013, 02:07 AM

Quote:

Originally Posted by Advan

I mean it was reading I had 62 Miles before gas runs out and I got it back saying 327 Miles left; so either they were driving to fix the issue or drove my card really hard.

Correct I got the car and the temp was around 250-260 ..

I just want it fixed but thanks for your input and suggestions

So they gas'd your car?

09-01-2013, 12:52 AM	#1 (permalink)
Advan Base Member Join Date: Oct 2012 Location: Dallas Posts: 100 Drives: 370Z Rep Power: 13	Few questions Sorry everyone but I'm not smart with "cars" per-say So I went to Grubbs Nissan to get my oil change and alignment done. How do you know if they put synthetic oil? Because I requested synthetic oil with service rep, but while I was speaking to the service manager the tech came in asked the service rep if your customer asked for "synthetic?" she said yes but it was not enter correctly or whatever but she pretty much blew it off and argued with the guy. I'm not sure but I think they re-did my oil? Because it took another 30mins to have my car ready but they kept saying "Your car is being washed" lol My car is also turning right - it was horrible before the alignment but it is still doing after the alignment. Took my car to tire shop to make sure my tires/rims are balanced and they are good to go - even then my car pulls right - request for re-alignment? Thanks in advance for your input and suggestions __________________ [ Stillen Gen 3 Intake \| Stillen Catback Exhaust \| BERK Tech CATS \| Nismo Spoiler \| 20" TSW Nurburgring \| More to come ]

09-01-2013, 02:33 AM	#2 (permalink)
SouthArk370Z Premium Member Join Date: Nov 2010 Location: South Arkansas Posts: 8,435 Drives: 2014 Challenger Rep Power: 324198	I don't know of a Q&D test you could do at home to tell what kind of oil was used. Maybe someone else does. The good news is, as long as they used a high-quality oil, it won't hurt the engine. If you paid for full-syn or Nissan Ester, you got screwed but no harm was done to the car. If the alignment checks out, you may have a bad tire. If the dealership can't fix the problem, take it to a reliable tire/alignment shop and see what they can do. Edit: Our engines don't take an integer number of quarts to fill and most shops don't buy full-syn in bulk (I don't think Nissan Ester even comes in bulk but not sure). Ask for the unused oil. You'll know what they used and have some handy to top off the level when needed. __________________ Steering Lock Links - Search The370Z Bookmarklet - FSM @ NICOclub Mankind has progressed past the need for war but we haven't evolved that far. - NachoMahma Last edited by SouthArk370Z; 09-01-2013 at 02:38 AM.

09-03-2013, 11:50 AM	#3 (permalink)
screaminlizard Base Member Join Date: Aug 2013 Location: Bedford, TX Posts: 28 Drives: Nissan Rep Power: 12	Hello Advan, my name is Philip and I am the advisor for SLC as well a parts advisor for Grubbs Nissan. I checked with the technician that was working on your car on Saturday and he assured me that he did put full synthetic oil in your vehicle (which is in 55gal drums out in the shop). I have talked to the Service Director, Clint Givens, and he is aware of your concern. When would you be able to bring it back in so we can address your alignment issue. Mr&Mrs, God-Speed, dP3NGU1N and 9 others like this.

09-03-2013, 11:53 AM	#4 (permalink)
ka24king Track Member Join Date: Feb 2013 Location: texas Posts: 582 Drives: '10 370z 40th annv. Rep Power: 13	That's good service right there hope they fix all the issues Advan likes this.

09-04-2013, 12:00 AM	#6 (permalink)
/Angelo350Z/ A True Z Fanatic Join Date: Feb 2013 Location: Germany Posts: 2,230 Drives: Z34 \| MK7 \| F82 Rep Power: 3660	Now I want to take my car to Grubbs Nissan! __________________ 2013 MB NISSAN 370Z SPORT

09-04-2013, 01:28 PM	#7 (permalink)
screaminlizard Base Member Join Date: Aug 2013 Location: Bedford, TX Posts: 28 Drives: Nissan Rep Power: 12	I apologize for the delay last Saturday, but if we schedule you a little after lunch it should have died down a little. Just message me and let me know the time you would like to come in so we can have a tech ready. Hey Angelo, you're not that far. Come on in

09-04-2013, 02:45 PM	#8 (permalink)
dP3NGU1N A True Z Fanatic Join Date: Feb 2011 Location: Irvine Posts: 1,682 Drives: 13 PW sport 6mt Rep Power: 18	Wow I wish my dealer did **** like this. Great service and attitude. __________________ 35% Hooper Optik \| Takeda Attack CAI \| F.I. HFC \| Hotchkis Sway Bar \| Stillen 24row \| OS Giken Super Lock LSD \| TK Shift Knob \| EVO-R Carbon Diffuser

09-04-2013, 03:03 PM	#9 (permalink)
jcosta79 A True Z Fanatic Join Date: Jul 2012 Location: N/A Posts: 1,430 Drives: N/A Rep Power: 15	Advan, if they can't fix your alignment issue at Grubbs, I suggest taking it to Trophy Nissan in Mesquite and ask for Daniel Slatinsky (service adviser). I know it's a haul, but they were the only ones who could figure out the alignment issue I had on my 2003 350Z Track. I had that baby in and out of so many Nissan dealerships that even Nissan North America had to get involved. Trophy was the only place that had the techs that knew how to resolve the issue. (Not trying to slam Grubbs at all! Only suggesting it as a last resort if it cannot get resolved there) __________________ 2012 PW NISMO #0559 - GT Spec Brace Kit - Swift Springs - ARK TP & Invidia CBE K&N Intake - UpRev Tune - 15mm Z1 Spacers & Studs - StopTech Slotted Rotors & SS Lines - ZSpeed CMAK with Stage 2 Clutch and Lightweight Flywheel

09-05-2013, 11:33 AM	#10 (permalink)
gtslo88 Base Member Join Date: Dec 2011 Location: houston Posts: 61 Drives: 08 G37s M6 Rep Power: 13	I've had nothing but good experiences with normal services over there at Grubbs. The guys at SLC also hooked me up with a great deal on some Fast Intentions and Stillen G3's installed

09-07-2013, 12:15 AM	#11 (permalink)
Advan Base Member Join Date: Oct 2012 Location: Dallas Posts: 100 Drives: 370Z Rep Power: 13	I have to say -- Philip has given me the best customer service and utmost courteous. Hopefully they can get alignment resolved. __________________ [ Stillen Gen 3 Intake \| Stillen Catback Exhaust \| BERK Tech CATS \| Nismo Spoiler \| 20" TSW Nurburgring \| More to come ]

09-07-2013, 11:59 PM	#12 (permalink)
Advan Base Member Join Date: Oct 2012 Location: Dallas Posts: 100 Drives: 370Z Rep Power: 13	Update: Went in around 1PM to get my alignment re-done - gave them my old paper work that tech printed. After 2hrs they said it's done and it should be good to go. So I went straight to get my tires balanced and checked out - still having issues where my car pulls right; it's better then I had before but anytime I'm driving 20+ miles it pulls right. Anything above 60mph it's an aggressive pull to right. I know they tried their best but I may have to take it somewhere else to get this resolved. FYI: Car never severally hit the curb, hit the pot hole or any sort. Also I understand that tech has to drive my car align it make sure everything is ok but few concerns. 1. My gas range said 62 miles left - got the car back saying 37 miles left (A lot of driving or driving the car hard) 2. Temp gauge was reading 250 - 260F 3. Grease all over my radio console (no problem - easy clean) 4. No communication like last time - no check up saying your cars in etc etc Don't mean to sound like I'm complaining but I just want it to be fixed. Anyone know of a place I can this fixed asap. __________________ [ Stillen Gen 3 Intake \| Stillen Catback Exhaust \| BERK Tech CATS \| Nismo Spoiler \| 20" TSW Nurburgring \| More to come ] Last edited by Advan; 09-08-2013 at 12:02 AM.

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