Stillen service reveiw .BAD
 

Not even sure if this is where this goes, But I hava thread going on over on MyG37.com and just thought I would put this over hear, How Stillen pretty much screwed me,, Check out the thread and the " ONE " Stillen reply in it.

My last post is also below from today


1St post

Did any get the Stillen bucks? Or was promised them the then told you would not get them?? I was told to tale a long walk of a short pier and hung up on twice,, IMO they have the worst customer service I have ever delt with.


Long story short as some of you know I bought their SC kit along with the tranny and oil coolers over a month ago, I was told by them that I would recieve $500 Stillen bucks on just the SC kit plus additional bucks on the coolers, We talked about using them for brakes or the engine cover for the kit, So I decided to go with Stillen and was going to use the bucks for front pads and rotors, Now after the kit is installed( An had issues with the tune) I was told NOPE your not getting them ... Their excuse was because I bought the kit through my dealer who is an authurized Stillen dealer and which I told Stillen before I bought the kit and was told it would not be an issue.. Now it is an I cant stand them..

Really becasue I did not buy the kit direct from them??? I spent more $$4 buying from the dealer( Sales tax) Which I was told I would not have to spend if I bought direct,, But because I was told it did not matter I went through the dealer for it was easier for me to have them order it and have it shipped to them opposed to having it shipped to me and having to drive it to the dealer ,,,, Stillen service FTL BIG TIME.

Last post Today

ok now just getting rediculous. So I called last week again( What the hell ), Did not want to anyone other than a manager, I spoke the secratary, She told me she would have someone call me back,, . .... So about 2 hours later I get a call from a guy( Says he is a customer service managr) I talk to him for about 30 mins- tell him everything (including this thread) that has happened , How dissapointed I am in them, He assures me he will fix this and call me back in 30 mins, an NO WORRIES I will not hang up on you and I will call you back, 30 mins I WILL call you back, UM Still waiting( 6 days ago)...

__________________

You must be upset, I could barley understand what you were trying to say.

Don't worry OP... I understood your post. The most ideal situation would be for someone from Stillen to post in this thread. Not sure if that's gonna happen though. Hope everything gets resolved.

If it's true he has a legit reason to be upset.

I was , and am still upset, They ( Stillen) posted once in my thread over on G37, basically said I do not listen and deserve nothing.. To be honest , IF something doesnt happen I'm going to try to talk to the owner, OR the GM of the place.. Just think its rediculous that you spend that kind of $$$ on a product and no one can stand up an talk to you and resolve the issue..

Id be more pissed about their shity tune and only getting 300tq out of a custom tune

Sorry if I confused you but I onoy put up two posts from my thread on G37, Try checking it out over there and see if that help,

Stillen sux(no bucks for me) - MyG37

Would be VERY surprised if Stillen replys here.

Their tune was AZZ, Really getting 300 WTQ on a X coupe and being a 7spd auto, ,Not really looking to blow up the trans. 300 WTQ is very good IMO.

thats just over stock torque though... some guys are getting 265-270 trq with bolt ons... I would demand what they promised you. We all know what you bought isnt cheap.

As far as the stillen bucks go...

Did they know you were buying 3rd party when they offered you stillen bucks?
Its possible you didn't get the stillen bucks due to them discounting the SC to the middleman and buying it from them may net you $500 instead of them discounting the middleman.

Either way. You are the umph-hundredth person NOT happy with stillen since the Z33 refresh. I think their reputation have gone to there heads and now they feel invincible due to a lot of mag hype and initial forum worship. And stillen has been surpassed. At one time, if you owned a Nissan? You bought stillen or nothing. This is no longer the case. Maybe its partial bitterness? Who knows. All I do know is that there's a plethora of unhappy stillen custy's and I stay away...

Oh and the few times I dealt with them on my G35. God they were the epitome of rude... I'm born and raised in a brooklyn ghetto, FOR ME TOsay they are rude, means something. Lol.

I agree, that's why i chose to stay away from Stillen for my exhaust, back when i wanted a 350z they were known for their quality though. All I hear now about Stillen is they are not nearly as good as they used to be. I always liked, and i am very happy with Tanabe.

Yes they know, I was getting it from a authorized dealer of theirs. But then tried to back track when I called for them,. Maybe they made a mistake telling me that or something but the way I have been talked too,and they way this has been handled is :(.

im going to go remove my stillen swaybars right now.

I'm not get into a dyno numbers issue, But my before tune WTRQ was 240. Guys with 275 WTRQ are on inflatted dynos. Numbers on the dyno I was one was stock cars where about 215-200 WTQ modded cars where anywhere from 240-250 WTRQ,, So me being 300 WHTQ is a 60 WTRQ increase and I got over 100 WHP.

BTW the Stillen kit out of the box made sh$t.. 352 WHP and 270 WHTQ.. NO WAY it was 515HP out of the box .. Remember I have a 7spd auto.

HAHHAH, One guys I know cancelled his GEN 3's order and went R2C.. :)

actually, that's a smart move. :tup: R2C's is good stuff.

Send them to me and will personally destroy (or mount) them!

:iagree: besides, why risk the integrity of your front end having to change filters every 15k miles when you can have 2 less hp and leave your front end alone. You still have 16 extra horses.

Stillen has a horrible reputation. The way they treat customers is just retarded. The only thing I bought from them is the lip and I am not planning to do anymore business with them after hearing so many **** reviews. A company this big treating customers like this should not be supported by the community. :thumbsdown:

Agree 1000% They should be removed as a vendor on here..

Pretty sure that promotion was only for direct purchases...

The CTO is here

Yea but would have been nice if "They " told me that.. I think just saying that statement makes no sense. Even if it was I was not told that, paid cash and paid more for it by going though the dealer then is I got it from Stillen.. 6% more (Sales tax).

What does that mean?

lol, Chief Trolling Officer

I bought a front splitter from stillen the other week, during presidents day weekend. They had a promotion for like 10% or 5% off any orders that weekend, all you had to do was enter a promotional code at checkout (like thousands of other internet stores) except when I did this, no discount was taken off my total. So trying to be smart I called stillen up to inquire why the discount wasnt being taken off. I was told that the discount doesnt come off until they process the credit card payment which is the day they ship my item. I was told not to worry, that my cc would be charged the discounted price.

Lo and behold a few days later when the lip shipped, my cc statement showed a charge for the full price.

I will back this thread up in saying that Stillen is gunna catch a BAD rep for this kind of service. Which is so dissapointing. If only I could run a company like Stillen......

Haha... the rep is there. Its just people keep buying from them anyway.

Good way to run a company into the ground, But like you said people still buy from them. If I was not told I would have been able to get the Stillen bucks( Front pads and rotors) I was going GTM.. Wish I went GTM anyway now, :/

A lot of Stillen bashing lately. I'm staying neutral on this one, but this isn't the right way to treat a supporting forum sponsor. Bad experience or not, I think for the most part, stuff like this should get resolved privately.

OP, not to be a ****, but did YOU ever try calling the guy back? Just playing devil's advocate, but think about it from thier point of view. They usually put this kind of stuff in writing and most likely the promotion was through Stillen directly. If anything, you are technically not entitled to that promotion since you yourself have admitted you purchased through a third party. You not knowing isn't reason enough. Your gripe with getting that amount should really be with the third party vendor and not Stillen since YOU decided to purchase it with them. To get this resolved, which I'm assuming is the reason for this thread, I would contact Stillen again and ask to speak with the manager or contact the third party vendor. Get names, so if you have to call again you'll know who to ask for. All this thread does is make you look someone seeking entitlement because you spent 4 grand on 4 grand worth of products (subjectively) and want more from them. I guess the lesson here is to read the fine print. I hope they resolve this for you.

You make it sound like being a forum sponsor is like a charity or something. They, and every other company, do it because they expect to see a financial gain (one way or another) by doing so. It's (very cheap) advertising. I'd say, it's not the right way to treat a supporting customer.

Not a charity, but it is mutually beneficial. If everyone donated or went premium, I would totally agree with you. They do help keep this site running, so I don't think we should bash on them so easily. If you've had a bad experience, fine. But seems like a lot of people are just jumping on the bandwagon because they heard stories.

:gtfo2: Are you a politician?

Just like we have rules to follow in the way we act with each other. There are rules to customer service. We have forum brothers dropping $4,000+ in Stillen. And you are saying because Stillen spends a couple hundred dollars a year on a sponsorship that people being conned, disrespected, or ripped off should be SILENT? Hahahaa. .talk about conforming to the New World Order.
If stillen doesn't want negative reviews??? They should worry more about changing customer service instead of buying there way into silencing forum members through contribitutions.
:eekdance:


I rather pay more money to AK for premium membership than keep a Vendor around that treats our forum brothers like Shyyt.

I think that most of the people that complain about customer service from any vendor here are just unfamiliar with the way business is done in the automotive aftermarket. Customer service won't ever be the same as it is at Walmart.

Your not being a A^&^ at all,

But I did call back( Today) talk to the same guy said he would call me back( Not holding my breath), I went back and forth with Stillen on the phone for a week before I bought he kit, Made sure I had all my ducks in a row, Talk about the 3-36 warrenty they offer, Talked about a posiable retune and their warrenty, Oil and tranny kits, What type of T case is in my car , Believe me I ask every question I could, I was told by them" The kit IS eliable for the Stillen bucks either way"...

Perfect questions is "IF" I was told I had to buy the kit from them for the Stillen bucks, Why?? Would I spend more going through the dealer? My concern about the kit was if it did not matter where I bought it, It would be easier for me to do it all through the dealer( Since there are about 40 mins from me) and I would not have to stuff the kit in my car and drive it there.

I paid more for the kit from the dealer $7900 total for all my parts, So 6% of that is sales tax( $493.75) and lost the $500 Stillen Bucks.. So why would I chose to lose $943.75??? makes no sense.

Names I have them all, Everyone I have talked to including the guy that hung up on my, The Sales managers name and email, The two sales people I talked to, An Josh( He's the only one who was nice)..

An I never talked about the call I made two weeks ago to ask about installing my tranny cooler sensor in their trans cooler( Never got an answer and was told I had to but their tranny cooler kit)..Just got no resovle for that so I dropped the pan drilled the drain plug and refilled the trans.. $388 dollars later I have it installed. :/ I tried for weeks to resolve this with going on line but got nothing from them no calls nothing,. So I started posting it on-line.

No worries man everyones veiw is cool with me..

Not looking for a Walmart service experience .LOL

But was in the auto industry for 15 years( Service Director) and I know own my own company( Very small). So I do know how things run,, Yelling and hunging up on customers, telling them they do not know how to listen and not returning phones calls is NOT how its done,


BTW the Vendor fee is VERY exspensive, I asked about it for my company but I am not big enough to afford the space. :/.. Sole owner. :tiphat:

To my point exactly $ 7900 later :ugh2:

What crawled up your as$? I'm not defending Stillen in any way. They should treat their customers better. It doesn't matter if someone is putting in a few hundred dollars or twenty dollars, they help keep this site running. You can't deny that fact and we should treat & give them, like any forum brother, premium or otherwise the benefit of the doubt. I just think this kind of stuff should be resolved privately and posting on the forum should be a last resort.

Agreed with you, but after 2 months, I have no other choice, I started this convo with them In January, When the car would not start, Tune was to RICH

fair enough.