03-14-2012, 09:17 AM
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#31 (permalink)
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A True Z Fanatic
Join Date: Mar 2009
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Quote:
Originally Posted by m4a1mustang
This is really sad because in my few dealings with them I have always had good service.
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Well, that's what makes this all so tricky. It's not like anyone founds an aftermarket parts company and starts out with the mission "We're gonna screw over our customers". It's reasonable to assume they all start with good intentions. In the end some are more or less successful at being the kind of company that customers enjoy doing business with, I guess due to various differences in business strategy and hiring decisions and probably a million other factors.
Most of them don't end up perfect: you'll find one or two bad stories about almost any company. Most of them don't end up completely horrible either (because if they piss off every single customer they go out of business quickly). It's the ones like Stillen that are in that sad middle ground IMHO. Like I said before: they have some nice employees I've enjoyed working with at times, who have made good efforts. They have a few well-designed products that do the job right as well. But they've definitely screwed up some over the past several years, and it's not just a one-off isolated incident.
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