Stillen service reveiw .BAD

Cmike2780 · 03-08-2012, 05:29 PM

Quote:

Originally Posted by daemon1957

This forum is a means of communicating with all members and give help to one another. If 20 people are "privately" working out bad customer service issues with a vendor and not letting others know this, then the bad service continues because the issue is kept behind closed doors. We need to let everyone know what kind of customer service to expect from our vendors and make those vendors change or loose prospective business. I too had the same type of support from Stillen where they promise to call you back and never do. Return the call myself and get the same response again. Twice I will do, but there will not be a third time and I will never buy another Stillen product either.

That's kind of my point. How is it bad customer service if it gets resolved?

slo · 03-08-2012, 05:31 PM

Wow, I hope this gets resolved quickly. This will be something I weigh out when I am looking for parts for not just myself, but many of my buddies here locally who come to me for help. A few of which that have already placed orders with vendors on here.

Gauge · 03-08-2012, 05:38 PM

I'm kinda glad this thread is around because I didn't know at all that this many people were having problems with them. Helps create transparency.

Cmike2780 · 03-08-2012, 06:44 PM

^^see what I mean. Maybe 2 legit, bad service rep encounters on here, but a long thread like this makes it look like there are 30 people with problems. That doesn't seem like a fair assessment for ANYone.

UNKNOWN_370 · 03-08-2012, 07:27 PM

Quote:

Originally Posted by Cmike2780

^^see what I mean. Maybe 2 legit, bad service rep encounters on here, but a long thread like this makes it look like there are 30 people with problems. That doesn't seem like a fair assessment for ANYone.

There's been more than two. Maybe you can only find 2 but there has been more. Furthermore, you go through other forums and you will find other customer service issues. And honestly, rudeness is an issue. Even if you get the product and everything went fine... being rude to a customer is enough to say something. When I talk to someone I'm about to give anywhere between $100 or $10000 to. I'm giving you my money. Treat me with respect.
So I think if that's the reputation they have? It should be known.

Baer383 · 03-08-2012, 07:33 PM

I have ordered several times from Stillen and never had a problem,I'm waiting for a radiator from them right now,everything has been on time,price quoted,and received on the date I was suppose to get it.

370ZilverZ · 03-08-2012, 07:34 PM

Quote:

Originally Posted by UNKNOWN_370

There's been more than two. Maybe you can only find 2 but there has been more. Furthermore, you go through other forums and you will find other customer service issues. And honestly, rudeness is an issue. Even if you get the product and everything went fine... being rude to a customer is enough to say something. When I talk to someone I'm about to give anywhere between $100 or $10000 to. I'm giving you my money. Treat me with respect.
So I think if that's the reputation they have? It should be known.

That's all we are asking for!

Red__Zed · 03-08-2012, 07:38 PM

Quote:

Originally Posted by UNKNOWN_370

There's been more than two. Maybe you can only find 2 but there has been more. Furthermore, you go through other forums and you will find other customer service issues. And honestly, rudeness is an issue. Even if you get the product and everything went fine... being rude to a customer is enough to say something. When I talk to someone I'm about to give anywhere between $100 or $10000 to. I'm giving you my money. Treat me with respect.
So I think if that's the reputation they have? It should be known.

you find that with every vendor. the automotive aftermarket is full of mediocre service, and the modding community has a lot of "me-first" buyers. you combine the two and you get a ton of bad service stories (some legit, some not)

Baer383 · 03-08-2012, 07:41 PM

Quote:

Originally Posted by Red__Zed

you find that with every vendor. the automotive aftermarket is full of mediocre service, and the modding community has a lot of "me-first" buyers. you combine the two and you get a ton of bad service stories (some legit, some not)

ANMVQ · 03-08-2012, 07:41 PM

Quote:

Originally Posted by UNKNOWN_370

There's been more than two. Maybe you can only find 2 but there has been more. Furthermore, you go through other forums and you will find other customer service issues. And honestly, rudeness is an issue. Even if you get the product and everything went fine... being rude to a customer is enough to say something. When I talk to someone I'm about to give anywhere between $100 or $10000 to. I'm giving you my money. Treat me with respect.
So I think if that's the reputation they have? It should be known.

Exactly, I'm the one who pays you makes your pay check( or helps) but just treat the customer nicely and respectfully. Thats all I was asking- if that happened from the get go I probaly would not be writing this, But the whole time it was like I was trying to take something???

So anyway talked to the again today and they have been talking to my dealer about doing something with the bucks?? Funny thing is they always bring up that I'm posting things on line, But seriously this should have been taking care of long ago, So we'll see.

LMBmikeZ · 03-08-2012, 08:11 PM

OP After reading your thread I think you are in the right to share this. You were more then fair because it has been 2 months+.

with many of the others who think they should be treated better then they have been doing of late (reputation is growing at least. It's been mentioned on the z32 forum as well).

Forum brothers should always give us the heads up with both good and bad experiences they are having IMO. It helps us all! I know some of us that have been here for a while will remember a past company from around here(not any more). What would have happened if people were not warned! There was already more then enough people that lost money/got ripped off completely!

370ZilverZ · 03-08-2012, 08:20 PM

I am one of the few that give out positive remarks to our vendors and no so much negative unless asked for. There are three exceptional vendors that I have delt with through the forum. It just so happens that each of them is named Tony. These vendors can be of assistance to you at Fast Intentions (F.I.), Carbon Fiber Element (CFE) and Motordyne. It is still the responsibility of the person using any vendor to do their own homework of the vendors reputation. Some of the comments made on the forum are only opinions, but many are factual experiences. Weed out the BS from the facts. A truly good business can advertise with word of mouth alone IMO.

Vbp6US · 03-08-2012, 08:33 PM

Quote:

Originally Posted by UNKNOWN_370

Are you a politician?

Just like we have rules to follow in the way we act with each other. There are rules to customer service. We have forum brothers dropping $4,000+ in Stillen. And you are saying because Stillen spends a couple hundred dollars a year on a sponsorship that people being conned, disrespected, or ripped off should be SILENT? Hahahaa. .talk about conforming to the New World Order.
If stillen doesn't want negative reviews??? They should worry more about changing customer service instead of buying there way into silencing forum members through contribitutions.

I rather pay more money to AK for premium membership than keep a Vendor around that treats our forum brothers like Shyyt.

Couldn't have said it better.

3zworld · 03-08-2012, 09:11 PM

Interesting, I recently bought Gen3 CAI and oil cooler from them online and didn't have any troubles at all, guess I should consider myself lucky then and reconsider for future purchases..hmmm

'09 F.I. CBE/HFC-Stillen Gen3,Setrab +ModBod

JohnCNewJr · 03-09-2012, 12:29 PM

Yea, I only dealt with them once but got what I ordered when promised, no issues. And, the HFCs work great on my Nismo. They used to be pretty active responding to folks on the forums but haven't seen them in a while. I would find them in the sponsor list and PM them from this site.

03-08-2012, 05:31 PM	#47 (permalink)
slo Base Member Join Date: Mar 2012 Location: denver Posts: 240 Drives: 370, TBSS, ZX10r Rep Power: 13	Wow, I hope this gets resolved quickly. This will be something I weigh out when I am looking for parts for not just myself, but many of my buddies here locally who come to me for help. A few of which that have already placed orders with vendors on here. __________________ My introduction Thank you to my 2012 season motorcycle sponsors Colorado Powersports - TFOG Wheelsports - SIDI Boots - Scorpion Helmets TechSpec USA - HotBodies Racing - ASV Inventions

03-08-2012, 05:38 PM	#48 (permalink)
Gauge Track Member Join Date: Sep 2011 Location: Madison WI Posts: 867 Drives: 2012 370Z Nismo PW Rep Power: 15	I'm kinda glad this thread is around because I didn't know at all that this many people were having problems with them. Helps create transparency. __________________ I am a demon bolt slayer.

03-08-2012, 06:44 PM	#49 (permalink)
Cmike2780 A True Z Fanatic Join Date: Jun 2010 Location: Long Island Posts: 5,059 Drives: slowwww Rep Power: 29	^^see what I mean. Maybe 2 legit, bad service rep encounters on here, but a long thread like this makes it look like there are 30 people with problems. That doesn't seem like a fair assessment for ANYone. __________________ [09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R] [ArchitTEK Photography]

03-08-2012, 07:33 PM	#51 (permalink)
Baer383 A True Z Fanatic Join Date: Aug 2010 Location: Lawrenceville,Ga Posts: 4,293 Drives: My foot up your azz Rep Power: 30	I have ordered several times from Stillen and never had a problem,I'm waiting for a radiator from them right now,everything has been on time,price quoted,and received on the date I was suppose to get it. __________________ 2013 ZL1 754 rwhp 747 rwtq

03-08-2012, 08:11 PM	#56 (permalink)
LMBmikeZ A True Z Fanatic Join Date: May 2010 Location: Ontario, Canada Posts: 12,237 Drives: 40th Rep Power: 10350	OP After reading your thread I think you are in the right to share this. You were more then fair because it has been 2 months+. with many of the others who think they should be treated better then they have been doing of late (reputation is growing at least. It's been mentioned on the z32 forum as well). Forum brothers should always give us the heads up with both good and bad experiences they are having IMO. It helps us all! I know some of us that have been here for a while will remember a past company from around here(not any more). What would have happened if people were not warned! There was already more then enough people that lost money/got ripped off completely! __________________ CUSTOM NISMO \| BERK \| H&R \| STANCE \| SPL everything \| EVO-R \| 34 Setrab \| WHITELINE \| Redline \| Carkitcompany \| Zspeed \| UpRev \| SEIBON

03-08-2012, 08:20 PM	#57 (permalink)
370ZilverZ A True Z Fanatic Join Date: Dec 2011 Location: DFW, TX Age: 67 Posts: 2,321 Drives: '11 BMW Z4 Rep Power: 18	I am one of the few that give out positive remarks to our vendors and no so much negative unless asked for. There are three exceptional vendors that I have delt with through the forum. It just so happens that each of them is named Tony. These vendors can be of assistance to you at Fast Intentions (F.I.), Carbon Fiber Element (CFE) and Motordyne. It is still the responsibility of the person using any vendor to do their own homework of the vendors reputation. Some of the comments made on the forum are only opinions, but many are factual experiences. Weed out the BS from the facts. A truly good business can advertise with word of mouth alone IMO. __________________ 370ZilverZ Journal BMW Z4

03-08-2012, 09:11 PM	#59 (permalink)
3zworld Enthusiast Member Join Date: Feb 2012 Location: Georgia Posts: 257 Drives: '09 370z -Boosted Rep Power: 13	Interesting, I recently bought Gen3 CAI and oil cooler from them online and didn't have any troubles at all, guess I should consider myself lucky then and reconsider for future purchases..hmmm '09 F.I. CBE/HFC-Stillen Gen3,Setrab +ModBod

03-09-2012, 12:29 PM	#60 (permalink)
JohnCNewJr Base Member Join Date: Jun 2010 Location: Austin, TX Posts: 83 Drives: 2010 370z Nismo #408 Rep Power: 15	Yea, I only dealt with them once but got what I ordered when promised, no issues. And, the HFCs work great on my Nismo. They used to be pretty active responding to folks on the forums but haven't seen them in a while. I would find them in the sponsor list and PM them from this site.

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