Originally Posted by daemon1957 This forum is a means of communicating with all members and give help to one another. If 20 people are "privately" working out bad customer service
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03-08-2012, 05:29 PM | #46 (permalink) | |
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03-08-2012, 05:31 PM | #47 (permalink) |
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Wow, I hope this gets resolved quickly. This will be something I weigh out when I am looking for parts for not just myself, but many of my buddies here locally who come to me for help. A few of which that have already placed orders with vendors on here.
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03-08-2012, 05:38 PM | #48 (permalink) |
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I'm kinda glad this thread is around because I didn't know at all that this many people were having problems with them. Helps create transparency.
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03-08-2012, 06:44 PM | #49 (permalink) |
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^^see what I mean. Maybe 2 legit, bad service rep encounters on here, but a long thread like this makes it look like there are 30 people with problems. That doesn't seem like a fair assessment for ANYone.
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03-08-2012, 07:27 PM | #50 (permalink) | |
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There's been more than two. Maybe you can only find 2 but there has been more. Furthermore, you go through other forums and you will find other customer service issues. And honestly, rudeness is an issue. Even if you get the product and everything went fine... being rude to a customer is enough to say something. When I talk to someone I'm about to give anywhere between $100 or $10000 to. I'm giving you my money. Treat me with respect. So I think if that's the reputation they have? It should be known. |
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03-08-2012, 07:33 PM | #51 (permalink) |
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I have ordered several times from Stillen and never had a problem,I'm waiting for a radiator from them right now,everything has been on time,price quoted,and received on the date I was suppose to get it.
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03-08-2012, 07:34 PM | #52 (permalink) | |
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03-08-2012, 07:38 PM | #53 (permalink) | |
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03-08-2012, 07:41 PM | #55 (permalink) | |
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So anyway talked to the again today and they have been talking to my dealer about doing something with the bucks?? Funny thing is they always bring up that I'm posting things on line, But seriously this should have been taking care of long ago, So we'll see.
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03-08-2012, 08:11 PM | #56 (permalink) |
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OP After reading your thread I think you are in the right to share this. You were more then fair because it has been 2 months+. with many of the others who think they should be treated better then they have been doing of late (reputation is growing at least. It's been mentioned on the z32 forum as well).
Forum brothers should always give us the heads up with both good and bad experiences they are having IMO. It helps us all! I know some of us that have been here for a while will remember a past company from around here(not any more). What would have happened if people were not warned! There was already more then enough people that lost money/got ripped off completely!
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03-08-2012, 08:20 PM | #57 (permalink) |
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I am one of the few that give out positive remarks to our vendors and no so much negative unless asked for. There are three exceptional vendors that I have delt with through the forum. It just so happens that each of them is named Tony. These vendors can be of assistance to you at Fast Intentions (F.I.), Carbon Fiber Element (CFE) and Motordyne. It is still the responsibility of the person using any vendor to do their own homework of the vendors reputation. Some of the comments made on the forum are only opinions, but many are factual experiences. Weed out the BS from the facts. A truly good business can advertise with word of mouth alone IMO.
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03-08-2012, 08:33 PM | #58 (permalink) | |
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03-08-2012, 09:11 PM | #59 (permalink) |
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Interesting, I recently bought Gen3 CAI and oil cooler from them online and didn't have any troubles at all, guess I should consider myself lucky then and reconsider for future purchases..hmmm
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03-09-2012, 12:29 PM | #60 (permalink) |
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Yea, I only dealt with them once but got what I ordered when promised, no issues. And, the HFCs work great on my Nismo. They used to be pretty active responding to folks on the forums but haven't seen them in a while. I would find them in the sponsor list and PM them from this site.
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